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Avaya 7492X Dumps Questions Answers

7492X exam

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Avaya Aura® Call Center Elite Support Exam

Last Update Jun 17, 2024
Total Questions : 83

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Last Update Jun 17, 2024
Total Questions : 83

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Total Questions : 83

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Avaya Aura® Call Center Elite Support Exam Questions and Answers

Questions 1

A customer has Avaya Communications systems located in Detroit, Chicago and Denver. All three systems are connected via ISDN Tie dunks. The customer is implementing multi site Best Services Routing (BSR) to intelligently compare resources and find the best call center to service their calls. Status polls from the Denver location to Detroit consistently fail.

What are two reasons that could be the root cause for this failure? (Choose two.)

Options:

A.

The trunks that tie Denver to Detroit are not Distributed Communication Systems (DCS+) or QSIG.

B.

The agents in Detroit are all in auxiliary work mode.

C.

There is no Best Service Routing application for the active Vector Directory Number (VDN).

D.

The Expected Wait Time for the skill in Detroit is being suppressed.

Questions 2

Which set of Vector Directory Number (VDN)/Vector types are used for multi-site Best Service Routing (BSR)?

Options:

A.

Interflow, Outflow, and 1st Available

B.

Primary, Status poll, and Outflow

C.

Status poll, Interflow, and 1st available

D.

Primary, Status poll, and Interflow

Questions 3

Which two components installed on the same PC does the TTrace tool require? (Choose two.)

Options:

A.

TTrace Server

B.

TTrace Console

C.

TTrace Config

D.

TTrace Log2Zip