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Avaya Aura Call Center Elite Implementation Exam

Last Update Jul 23, 2024
Total Questions : 63

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Avaya Aura Call Center Elite Implementation Exam Questions and Answers

Questions 1

Refer to the Exhibit.

The diagram shows the content namespace UUID(ANNC-9C2ec05e-a518-41e8-95b1-0050569dee68) on the Avaya Aura® Media Server for placement of announcements and music wave files.

Which two Communication Manager (CM) commands are used to verify the files have been placed correctly? (Choose two.)

Options:

A.

change media—gateway 1

B.

list announcement

C.

status media-server 1

D.

change media—server 1

E.

display media-server 1

Questions 2

A customer wants to avoid an abandoned Call if an agent leaves their position, and an Incoming automatic call distribution (ACD) call rings at the agent's phone.

Which call center feature provides this capability?

Options:

A.

Variable in Vectors

B.

Adjunct Routing

C.

Forced Agent Logout from the After Call Work (ACW) mode

D.

Redirection on No Answer (RONA)

Questions 3

A customer is currently using the Communication Manager Automatic Call Distribution (ACD) feature, and will be enabling the Expert Agent Selection (EAS) feature.

With EAS Enabled, which software mechanism is used for queuing?

Options:

A.

Agent IDs

B.

VDNs

C.

Agent Stations

D.

Skills