7392X Avaya Aura Call Center Elite Implementation Exam Questions and Answers

It Is a group of agents that all have- the ability to answer specific calls.

It Is a group of VDNs that receive calls and pass to a vector.

It is a group of extensions that receive calls to a specific telephone number.

It Is a group of skills that an agent has to manage specific calls.

Number of agents that can be registered in more than one Communication Manager simultaneously.

Number of agents that can be added to the system.

Only the specified number of licensed units can gain access to more than one skill at a time.

Only the specified number of licensed units can gain access to and register the agent with Communication Manager at any given time.

Vector Routing Table

Business Schedule Table

Service Hours Table

Policy Routing Table

3003

1003

2002

1001

16bit, 8kHz, Single channel, PCM files

64bit, 8kHz, Multiple channel, PCM file

16bit, 8kHz, Multiple channel, PCM files

61bit, 8kHz, Single channel, PCM files

Service Observing Listen Only Access Code

COR - Restriction Override set to all

Service Observing (Remote/By FAC)

Telecommuter