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Avaya 37820X Dumps Questions Answers

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Avaya Midsize Solution Design Exam

Last Update Jun 17, 2024
Total Questions : 65

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Avaya Midsize Solution Design Exam Questions and Answers

Questions 1

Refer to the Scenario: IT-FAC.

The Account Manager said that the customer is concerned about the amount of time that calls get held or parked. They would like to get simple reports summarizing this type of Information.

What can you tell the Account Manager about the CDR/SMDR information and output?



IP Office tracks that information and It can be reviewed using the built-in reports.


IP Office does not track that Information but It is available using a third-party call

accounting application.


IP Office does not track that information but it is available with a call center application.


IP Office tracks that information and It Is provided In a CSV format.

Questions 2

In Avaya Contact Center Select, from where is social media data loaded Into the agent desktop?



The Contact Center Manager Server database


The Contact Center Manager Administration database


The Communication Control Toolkit database


The Contact Center Multimedia database

Questions 3

Which agent application uses the Communication Control Toolkit (CCT) function in Avaya Contact Center Select (ACCS)?



one-X® Agent


Avaya Communicator


Avaya Agent Desktop


Agent Desktop Display

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