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Avaya Aura Contact Center Multimedia Implementation Exam

Last Update Jun 17, 2024
Total Questions : 60

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Avaya Aura Contact Center Multimedia Implementation Exam Questions and Answers

Questions 1

You areadding an agent in Contact Center Manager Administration (CCMA) Contact Center Management. How do you add a corresponding user to the Communication Control Toolkit (CCT) as the agent is added to the Contact Center Manager Server (CCMS) database?

Options:

A.

Enter the SIP address of the agent phoneset in the Voice URI field.

B.

Select the "Enable CTI for this agent" option.

C.

Select the "Create CCT agent" option.

D.

Set the agent user type to "Supervisor/Agent".

Questions 2

Which tool is used to create cleanup rules and scheduled tasks in Contact Center Multimedia (CCMM)?

Options:

A.

Contact Center Database Maintenance Utility

B.

Control Utility

C.

CCMM Data Management

D.

System Control and Monitor Utility

Questions 3

Multimedia skillsets must be defined in the Contact Center Manager Administration (CCMA) for multimedia routing to occur. Which multimedia prefix is used for an Outbound skillset?

Options:

A.

IM_

B.

EM_

C.

OB_

D.

VM_