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Salesforce Service-Cloud-Consultant Dumps Questions Answers

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Salesforce Certified Service Cloud Consultant (Service-Con-201)

Last Update Dec 10, 2025
Total Questions : 290 With Comprehensive Analysis

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Last Update Dec 10, 2025
Total Questions : 290 With Comprehensive Analysis

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The Salesforce Certified Service Cloud Consultant (Service-Con-201) exam consists of 60 multiple-choice/multiple-select questions, with an additional 5 unscored questions. The exam duration is 105 minutes, and the passing score is 67%.
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Salesforce Certified Service Cloud Consultant (Service-Con-201) Questions and Answers

Questions 1

Universal Containers has developed and tested several permission sets that control access to critical objects and fields within a sandbox environment. A Service Cloud Consultant wants to migrate these permission sets to production while adhering to Salesforce deployment best practices and maintaining change traceability.

Options:

A.

Use the Salesforce Metadata API via Workbench to deploy the permission sets.

B.

Deploy the permission sets using an outbound change set from sandbox to production.

C.

Manually recreate the permission sets directly in production to ensure accuracy.

Questions 2

Support supervisors at Cloud Kicks want to view key performance indicators (KPIs) and see graphs and data about their Service Cloud Voice contact centers.

How can they track call volume, average handle time, average speed to answer, and more metrics?

Options:

A.

Use the Service CRM Analytics app.

B.

Create a custom dashboard with reports on cases and service rep work.

C.

Install a Service Cloud Reports package from the AppExchange.

Questions 3

Universal Containers is launching a full line of new products, and Service Cloud should support the following requirements:

* Customer service agents need to collaborate with other teams.

* The product development team needs to be alerted on high-priority cases for specific products.

Which solution meets these requirements?

Options:

A.

Use Salesforce Flow for notifications and Case Teams to monitor cases,

B.

Use Escalation Rules for notifications and Case Teams to monitor cases.

C.

Use Salesforce Flow for notifications and Account Teams to monitor cases.

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