Salesforce CRT-261 Exam Dumps FAQs
What topics are covered in the Salesforce Certified Service Cloud Consultant (Service-Con-201) Exam?
The Salesforce CRT-261 (Certified Service Cloud Consultant) and ADX261 (Administer and Maintain Service Cloud) exams are both related to Salesforce Service Cloud, but they target different skill sets and roles:
- Salesforce CRT-261 Exam: The Salesforce CRT-261 Exam focuses on designing and implementing Service Cloud solutions, requiring in-depth knowledge of advanced concepts like solution design, industry knowledge, and case management strategies.
- Salesforce ADX261 Exam: The Salesforce ADX261 Exam is centered around the administration and maintenance of Service Cloud environments, emphasizing tasks such as managing users, configuring settings, and ensuring system performance.