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Genesys PC-CIC-Core Dumps Questions Answers

PC-CIC-Core exam

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PureConnect: CIC Core Certification

Last Update Jun 17, 2024
Total Questions : 60

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PC-CIC-Core PDF

Last Update Jun 17, 2024
Total Questions : 60

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PC-CIC-Core Testing Engine

Last Update Jun 17, 2024
Total Questions : 60

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PureConnect: CIC Core Certification Questions and Answers

Questions 1

Match the Interaction Attendant call flow type with the correct definition.

Options:

Questions 2

Barb belongs to two workgroups, international Travel Services and Domestic Travel Services. International Travel Services workgroup has rights to call International and Long Distance, Domestic Travel Services workgroup has rights to call Long Distance. The Default User has rights to call Intercom, Emergency, and Local. Barb is currently activated as an agent in the Domestic Travel Services.

What types of phone calls can she make?

Options:

A.

Intercom, Emergency, Local, Long Distance, and International

B.

Intercom, Emergency, Local, and Long Distance

C.

Intercom, Emergency, and Local

D.

Long Distance

Questions 3

When inbound callers select the Billing department from the automated attendant menu and are placed in a queue until an agent becomes available, you want them to hear their position in queue and the estimated wait time.

What operation would you use to configure this functionality?

Options:

A.

Queue menu

B.

Queue audio

C.

Queue parameters

D.

Queue repeat