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Genesys GCP-GC-REP Dumps Questions Answers

GCP-GC-REP exam

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Genesys Cloud Certified Professional - Reporting and Analytics

Last Update Apr 22, 2024
Total Questions : 35

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GCP-GC-REP PDF

Last Update Apr 22, 2024
Total Questions : 35

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Last Update Apr 22, 2024
Total Questions : 35

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Genesys Cloud Certified Professional - Reporting and Analytics Questions and Answers

Questions 1

Which of the following reports are aggregated daily? (Choose two.)

Options:

A.

Agent Metrics Export Report

B.

Agent Metrics Report

C.

Agent Login-Logout Details Report

D.

Agent Quality Details Report

Questions 2

Which of the following metrics are only related to Inbound interactions handled by a queue? (Choose five.)

Options:

A.

Offer

B.

Answer%

C.

Service Level%

D.

ASA

E.

Avg Handler

F.

Avg Wait

G.

Hold

Questions 3

While Alex monitors the queue reports, Sam deleted an inactive agent from the queue. Will this affect the metrics?

Options:

A.

Yes

B.

No

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