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Genesys GCP-GC-REP Dumps Questions Answers

GCP-GC-REP exam

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Genesys Cloud Certified Professional - Reporting and Analytics

Last Update Feb 4, 2023
Total Questions : 35

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GCP-GC-REP pdf

GCP-GC-REP PDF

Last Update Feb 4, 2023
Total Questions : 35

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GCP-GC-REP Testing Engine

Last Update Feb 4, 2023
Total Questions : 35

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All GCP-GC Related Certification Exams


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Genesys Cloud Certified Professional - Reporting and Analytics Questions and Answers

Questions 1

What is the metric called for the average amount of time an interaction waits in queue before an agent answers it?

Options:

A.

AHT

B.

ASA

C.

ACW

D.

ATT

Questions 2

Which view helps the supervisors to determine performance issues with a specific skill in one or more queues?

Options:

A.

Agents

B.

Queues Activity

C.

Skills Performance

D.

Interactions

Questions 3

Which of the following views can help supervisors to determine agent performance issues with interactions that set a specific wrap-up code in one or multiple queues?

Options:

A.

Agents Wrap-Up Interval Detail

B.

Agents Schedule Detail

C.

Agents Wrap-Up Detail

D.

Agents Interactions Detail

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