Genesys Cloud Certified Professional - Reporting and Analytics
Last Update Feb 4, 2023
Total Questions : 35
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What is the metric called for the average amount of time an interaction waits in queue before an agent answers it?
Which view helps the supervisors to determine performance issues with a specific skill in one or more queues?
Which of the following views can help supervisors to determine agent performance issues with interactions that set a specific wrap-up code in one or multiple queues?
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