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Genesys GCP-GC-ADM Dumps Questions Answers

GCP-GC-ADM exam

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Genesys Cloud Certified Professional - Contact Center Administration

Last Update Jul 3, 2025
Total Questions : 60

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GCP-GC-ADM PDF

Last Update Jul 3, 2025
Total Questions : 60

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Genesys Cloud Certified Professional - Contact Center Administration Questions and Answers

Questions 1

What statements are true regarding contact lists used for outbound campaigns? (Choose three.)

Options:

A.

Contact lists must contain the home phone number and first and last name fields, at a minimum

B.

Contact lists are read-only and cannot be updated by the agents

C.

A contact list can have its own unique structure, including an arbitrary number of phone number types

D.

Each campaign can have its own contact list, or contact lists can be shared among campaigns

E.

To use the callable times feature, each phone number column must have a corresponding time zone column containing the zone name

Questions 2

Recording Policies can be configured for what type(s) of contact(s)?

Options:

A.

Call

B.

Chat

C.

Email

D.

Message

E.

All of the above

Questions 3

What is a DNC list?

Options:

A.

A DNC list causes records to be presented to be preview dialed, regardless of the dialing mode.

B.

A DNC list is another name for a contact list.

C.

A DNC list is a table containing high-priority numbers that should be dialed using preview mode.

D.

A DNC list is a table containing phone numbers that a campaign should never dial.

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