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Genesys GCP-GC-ADM Dumps Questions Answers

GCP-GC-ADM exam

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Genesys Cloud Certified Professional - Contact Center Administration

Last Update Feb 4, 2023
Total Questions : 60

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GCP-GC-ADM pdf

GCP-GC-ADM PDF

Last Update Feb 4, 2023
Total Questions : 60

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GCP-GC-ADM Testing Engine

Last Update Feb 4, 2023
Total Questions : 60

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Genesys Cloud Certified Professional - Contact Center Administration Questions and Answers

Questions 1

What would you select from the Performance menu to view real-time statistics for all active campaigns?

Options:

A.

Scripts

B.

Campaign Management

C.

Outbound Campaigns

D.

Schedules

Questions 2

What process helps you to standardize call evaluations of contact center agents by comparing multiple reviews of the same call or interaction?

Options:

A.

Scoring

B.

Monitoring

C.

Calibration

D.

Evaluation

Questions 3

Where are Genesys Cloud call recordings stored?

Options:

A.

Recording Management

B.

Cloud

C.

Web Service

D.

AWS Cloud