ITIL ITIL4-DPI Dumps Questions Answers

In DPI, sustainable continual improvement requires embedding it into theorganization’s governance structures. Governance ensures accountability, decision-making, and cultural reinforcement that prevents improvements from being short-lived. Option A is part of the continual improvement model but does not ensure sustainability. Option B helps with funding, not culture. Option D is useful for visualization but not long-term adoption. Onlystrong governanceembeds continual improvement as anongoing culture.

(Reference: ITIL® 4 Strategist DPI, section on "Governance and continual improvement culture")

Thecontinual improvement modelis applied to evaluate, prioritize, and implement improvements acrossservices, practices, and processes. Here, the focus is thecloud storage service, not just the practice of problem management. Option B reflects the model’s purpose—identify improvement opportunities, assess priorities, and act to prevent recurrence of failures. Options A, C, and D misapply the model to either specific practices or operational recovery, not holistic improvement.

(Reference: ITIL® 4 Strategist DPI, section on "Applying the continual improvement model to services and practices")

The DPI guidance emphasizescollaboration and visibilityas essential principles in planning. By ensuringall stakeholders at every level are engaged, the organization promotes shared ownership and transparency. “Focus on value” (A) targets alignment to business outcomes, “Think and work holistically” (B) refers to systems thinking, and “Keep it simple and practical” (D) ensures clarity. The scenario most directly reflectscollaboration and visibility.

(Reference: ITIL® 4 Strategist DPI, section on "Guiding principles – Collaborate and promote visibility")