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ITIL ITIL-4-Foundation Dumps Questions Answers

ITIL-4-Foundation exam

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ITIL 4 Foundation Exam

Last Update Apr 25, 2024
Total Questions : 532

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Last Update Apr 25, 2024
Total Questions : 532

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ITIL 4 Foundation Exam Questions and Answers

Questions 1

Which practice has a purpose that includes restoring normal service operation as quickly as possible?

Options:

A.

Problem management

B.

Incident management

C.

Deployment management

D.

Supplier management

Questions 2

Which practice is the responsibility of everyone in the organization?

Options:

A.

Change control

B.

Problem management

C.

Service level management

D.

Continual improvement

Questions 3

What is a service?

Options:

A.

A possible event that could cause harm or loss, or make it more difficult to achieve objectives

B.

A means of enabling value co-creation by facilitating outcomes that customers want to achieve, without the customer having to manage specific costs and risks

C.

A tangible or intangible deliverable of an activity

D.

Joint activities performed by a service provider and a service consumer to ensure continual value co- creation based on agreed and available service offerings

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