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ITIL 4 Specialist: Drive Stakeholder Value (ITL4SDSV)

Last Update Dec 3, 2024
Total Questions : 80 With Comprehensive Analysis

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Last Update Dec 3, 2024
Total Questions : 80 With Comprehensive Analysis

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ITIL 4 Specialist: Drive Stakeholder Value (ITL4SDSV) Questions and Answers

Questions 1

An organization has signed a contract to outsource its service desk function to a supplier. Theorganization wants to ensure that its customers and users will receive a seamless support service. Which activity would MOST help the organization at this stage?

Options:

A.

Creating criteria to use when shortlisting suppliers

B.

Integrating supplier activities into organization's value streams

C.

Defining strategy and principles for sourcing of resources

D.

Improving the effectiveness of contract renewal

Questions 2

Different types of service relationships require different approaches to assessing mutual readiness. Which of the following statements is CORRECT?

Options:

A.

Readiness to change is crucial for a basic relationship

B.

Readiness to collaborate is crucial for a partnership relationship

C.

Assessment of capability, maturity and past performance is crucial for a partnership relationship

D.

Readiness to collaborate is crucial for a basic relationship

Questions 3

What is a challenge when onboarding individual consumers?

Options:

A.

Handling a large number of service consumers with different skills

B.

Ensuring the sponsor agrees the level of service that the consumer receives

C.

Returning consumer equipment and cancelling user rights

D.

Identifying and documenting service requirements