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ITIL ITIL-4-Specialist-Create-Deliver-and-Support Dumps Questions Answers

ITIL-4-Specialist-Create-Deliver-and-Support exam

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ITIL 4 Specialist: Create, Deliver and SupportExam

Last Update Jun 30, 2025
Total Questions : 73 With Comprehensive Analysis

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Last Update Jun 30, 2025
Total Questions : 73 With Comprehensive Analysis

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ITIL 4 Specialist: Create, Deliver and SupportExam Questions and Answers

Questions 1

A service provider is aiming to optimize service management activities to ensure high quality of services and eliminate waste. Each practice and team have been working on continual improvement and implemented a large number of improvements. However, improvement in overall efficiency and in service quality has been lower than expected. What is the BEST approach for the service provider to take to resolve this?

Options:

A.

Implement the continual improvement model for all teams to follow

B.

Use value stream mapping to analyze and optimize end-to-end workflows

C.

Use automation to optimize service value streams

D.

Implement Agile methods to improve software development

Questions 2

What approach can ensure testing happens earlier in the development lifecycle?

Options:

A.

Service integration and management

B.

Managing work as tickets

C.

Shift-left

D.

Robotic process automation

Questions 3

A service desk team acts as a single point of contact for its users. Service desk team members are the first-line support; however, if they are unable to resolve the incidents, they are escalated to second-line support. This tiered support structure has resulted in large queues of unresolved tickets. Which concept or approach would help the organization resolve this situation?

Options:

A.

Results-based measurement

B.

Advanced analytics

C.

Outsourcing

D.

Swarming