ITIL 4 Specialist: Create, Deliver and SupportExam
Last Update Jun 30, 2025
Total Questions : 73 With Comprehensive Analysis
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Last Update Jun 30, 2025
Total Questions : 73 With Comprehensive Analysis
Last Update Jun 30, 2025
Total Questions : 73
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A service provider is aiming to optimize service management activities to ensure high quality of services and eliminate waste. Each practice and team have been working on continual improvement and implemented a large number of improvements. However, improvement in overall efficiency and in service quality has been lower than expected. What is the BEST approach for the service provider to take to resolve this?
What approach can ensure testing happens earlier in the development lifecycle?
A service desk team acts as a single point of contact for its users. Service desk team members are the first-line support; however, if they are unable to resolve the incidents, they are escalated to second-line support. This tiered support structure has resulted in large queues of unresolved tickets. Which concept or approach would help the organization resolve this situation?