ITIL 4 Specialist: Monitor, Support, FulfilExam
Last Update Oct 13, 2024
Total Questions : 166 With Comprehensive Analysis
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Last Update Oct 13, 2024
Total Questions : 166 With Comprehensive Analysis
Last Update Oct 13, 2024
Total Questions : 166
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What competency is the MOST important when performing the activity 'event logging'?
When service provider teams fulfil a service request, they need to control that all steps of the service request model are completed successfully. Which software tools help to perform this control?
A service provider is running workshops to improve the value stream that is used to restore normal service after an incident. Each workshop will discuss one activity from the value stream. The problem manager is very busy and can only attend two of these workshops.
Which TWO workshops should the problem manager attend?
1. Incident detection
2. Incident registration
3. Incident resolution
4. Incident closure