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ITIL Foundation Certification - IT Service Management

Last Update Apr 22, 2024
Total Questions : 324

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ITIL Foundation Certification - IT Service Management Questions and Answers

Questions 1

Which process is responsible for low risk, frequently occurring, low cost changes?

Options:

A.

Demand management

B.

Incident management

C.

Release and deployment management

D.

Request fulfilment

Questions 2

Which of the following are the MAIN objectives of incident management?

1. To automatically detect service-affecting events

2. To restore normal service operation as quickly as possible

3. To minimize adverse impacts on business operations

Options:

A.

1 and 2 only

B.

2 and 3 only

C.

1 and 3 only

D.

All of the above

Questions 3

Which two processes will contribute MOST to enabling effective problem detection?

Options:

A.

Incident and financial management

B.

Change and release and deployment management

C.

Incident and event management

D.

Knowledge and service level management

Next Question