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Cisco 500-445 Dumps Questions Answers

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Implementing Cisco Contact Center Enterprise Chat and Email (CCECE)

Last Update Mar 29, 2024
Total Questions : 56

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Implementing Cisco Contact Center Enterprise Chat and Email (CCECE) Questions and Answers

Questions 1

In which two ways are chats transferred? (Choose two.)

Options:

A.

Only open chat activities in which the customer has not left the chat session can be transferred.

B.

Chats can be transferred to departments directly.

C.

Agents can transfer the chat activities based on the Maximum Task limit setting.

D.

Agents have unlimited transfers of chat activity.

E.

Only one chat activity can be transferred at a time.

Questions 2

Which two changes should be made in the calendar when changes in daylight savings occur? (Choose two.)

Options:

A.

Adjust the start time and end time for all shifts.

B.

Delete the existing shift label before creating a new one for daylight saving time.

C.

Change the timezone at the user group level.

D.

Change the timezone at the system partition level.

E.

Change the timezone at the department level.

Questions 3

How is the ECC variable created for chat, inbound and outbound email activities?

Options:

A.

User.ece.email id

B.

User.ece task id

C.

User.ece.activity.id

D.

User.ece. .customer.name