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Cisco 500-445 Dumps Questions Answers

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Implementing Cisco Contact Center Enterprise Chat and Email (CCECE)

Last Update Dec 3, 2022
Total Questions : 56

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Total Questions : 56

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Implementing Cisco Contact Center Enterprise Chat and Email (CCECE) Questions and Answers

Questions 1

What is the maximum value for the ‘MaxMessageSize’ property to allow the total number of characters for each chat message?

Options:

A.

800

B.

1000

C.

2000

D.

2500

Questions 2

When does the workflow assignment service publish a message to the application server?

Options:

A.

when the agent logs out

B.

when a new email is assigned to a user

C.

when a new task is created

D.

when the agent login in

Questions 3

What is the formula for a standardized agent count for email?

Options:

A.

Standardized agent count for email = Actual agent count * Average number of messages handled per hour by each agent / 10

B.

Standardized agent count for email = Actual agent count * Average number of messages handled per hour by each agent / 6

C.

Standardized agent count for email = Actual agent count * Average number of messages handled per hour by each agent / 20

D.

Standardized agent count for email = Actual agent count * Average number of messages handled per hour by each agent / 4