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Salesforce Certified-Business-Analyst Dumps Questions Answers

Certified-Business-Analyst exam

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Salesforce Certified Business Analyst Exam (SP23)

Last Update Nov 28, 2023
Total Questions : 273

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Last Update Nov 28, 2023
Total Questions : 273

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Salesforce Certified Business Analyst Exam (SP23) Questions and Answers

Questions 1

Northern Trail Outfitters is Updating Its customer portal built on Experience Cloud. The team has drafted a user story:

"As a customer, I want to be able to chat with a support agent and view my account, see my orders, and ask questions via the customer port.

What should a business analyst do to improve this user story?



Estimate how long it will take the technical team to complete the story.


Include specific information about potential Salesforce solutions.


Adjust the goal of the user story to be independent.

Questions 2

A new business analyst (BA) wants to follow the correct order of phases in the implementation lifecycle on a Salesforce project.

How should the BA approach the project?



Analyze, build, operate, deliver


Analyze, build, deliver, operate


Analyze, operate, build, deliver

Questions 3

Northern Trail Outfitter is eliciting feedback from a small number of key stakeholders within the organization for improvements to the current opportunity pipeline process. One of the stakeholders has a tendency to dominate the conversation which takes the group off topic and interfaces with meeting the objective.

How should the business analyst collaborate with the key stakeholder's?



Conduct individual interviews to gather input.


Conduct a group brainstorming session to generate ideas.


Conduct a focus group to identify pain points.

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