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Salesforce Certified-Business-Analyst Dumps Questions Answers

Certified-Business-Analyst exam

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Salesforce Certified Business Analyst Exam (SP23)

Last Update Apr 19, 2024
Total Questions : 289

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Certified-Business-Analyst PDF

Last Update Apr 19, 2024
Total Questions : 289

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Last Update Apr 19, 2024
Total Questions : 289

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Salesforce Certified Business Analyst Exam (SP23) Questions and Answers

Questions 1

Sales managers at Northern Trail Outfitters (NTO) have received feedback from sales reps that record pages are slow and often take longer to load when using the app on the phone. The business analyst (BA) has been asked to evaluate NTO’s org to find out which pages are the slowest to load when using the app on the phone.

What is the first step the BA should take to help resolve the issue?



Create a new page layout for the phone.


Use performance analyzer to view the assessment.


Confirm steps to reproduce the issue.

Questions 2

Universal Containers is about to kick off a new Salesforce implementation, bringing both sales and service teams onto the platform. Each team has been managing Accounts and Contacts in their own way even though the Accounts and Contacts are shared between the teams. This has resulted in disagreements about what should be built in Salesforce.

Which groups should the business analyst work with to gain full alignment on a common program vision and strategy?



Business leaders, middle management, and end users


Senior leadership, IT leadership, and middle management


Executive sponsors, IT leadership, and end users

Questions 3

Cloud Kicks (CK) needs to implement an event management system within Salesforce. After researching potential solutions, a managed package meets the majority of CK s business requirements. However, the CRM director has expressed a desire to heavily customize an open source solution.

Which benefit of using a managed package versus an open source solution should the business analyst share to help the CRM director make a decision?



Managed packages are easily customizable to meet CK's exact requirements.


Managed packages are updated automatically with each Salesforce Release.


Each version of a managed package on the AppExchange undergoes a security review.

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