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CIS-ITSM exam

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Certified Implementation Specialist - IT Service Management

Last Update Oct 2, 2023
Total Questions : 437

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CIS-ITSM PDF

Last Update Oct 2, 2023
Total Questions : 437

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Last Update Oct 2, 2023
Total Questions : 437

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Certified Implementation Specialist - IT Service Management Questions and Answers

Questions 1

How to change the logic of calculating incident priority?

Options:

A.

Modifying the records in the Priority Lookup Rules table

B.

Modify the UI Policy "Update Priority"

C.

Modifying the script include Calculate Priority

D.

Modify the Data Policy "Update Priority"

Questions 2

Which of the following can be used as a 'non-code' alternative for some Catalog Client Scripts to populate data on an Item?

Options:

A.

Catalog Data Lookup

B.

Catalog Client Script

C.

Catalog UI Policy

D.

Variable Set

Questions 3

What will be the new state once you click on the "Confirm" button in the problem form?

Options:

A.

Closed

B.

Resolved

C.

Root Cause Analysis

D.

Fix in Progress

Next Question