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ServiceNow CIS-CSM Dumps Questions Answers

CIS-CSM exam

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ServiceNow Certified Implementation Specialist - Customer Service Management Exam

Last Update Apr 23, 2024
Total Questions : 229

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CIS-CSM pdf

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Last Update Apr 23, 2024
Total Questions : 229

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Total Questions : 229

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ServiceNow Certified Implementation Specialist - Customer Service Management Exam Questions and Answers

Questions 1

How can multiple service catalogs be made available on the Customer Service Portal?

Options:

A.

Include them in the list of service catalogs on the Customer Service Portal record

B.

Add them to the list of service catalogs in the Customer Service Portal header widget options

C.

Create user criteria for each of the applicable service catalogs

D.

Only the Customer Service service catalog can be used on the Customer Service Portal

Questions 2

Agents and managers cannot create knowledge articles from Community questions.

Options:

A.

True

B.

False

Questions 3

What module is used to create Case Record Producers?

Options:

A.

Case Record Producers

B.

Edit Records

C.

Record Producers

D.

Maintain Records

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