ServiceNow CSA Dumps Questions Answers

Detailed Explanation:In ServiceNow, tables with names that start with u_ or x_ are Custom Tables. The prefix u_ is automatically assigned to custom tables created within a ServiceNow instance to distinguish them from core (standard) tables. Tables with the x_ prefix indicate they are custom tables associated with a scoped application, created within a ServiceNow application scope. Custom tables are crucial for extending ServiceNow’s functionality and tailoring applications to meet specific business requirements. (Reference: ServiceNow Documentation - Custom Tables and Table Naming Conventions)

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In ServiceNow’s Configuration Management Database (CMDB), three key tables form the foundation for storing and managing Configuration Items (CIs) and their relationships.

cmdb_ci (E) - CI Base Class Table ✅

This is the base class for all Configuration Items (CIs) in the CMDB.

Every CI (e.g., servers, applications, network devices) extends from this table.

Stores general attributes like name, serial number, and asset tag.

cmdb (G) - CMDB Parent Table ✅

This is the parent table for all CMDB-related tables.

It does not store CI records directly but serves as a reference structure.

All CMDB tables, including cmdb_ci, inherit from this table.

cmdb_rel_ci (C) - CMDB Relationship Table ✅

This table stores relationships between different CIs.

Example: A server hosts an application, or a database is dependent on a storage unit.

Helps with impact analysis and dependency mapping.

A. sn_cmdt_bak ❌

No such table in standard ServiceNow CMDB.

B. sh_emdb_ci ❌

Typo or incorrect table name—not part of the ServiceNow CMDB model.

D. cmdb_bak ❌

"bak" suggests a backup table, but there is no standard "cmdb_bak" in ServiceNow.

F. sh_eomdb ❌

Not a recognized CMDB table in ServiceNow.

Official ServiceNow Documentation: CMDB Tables and Relationships

ServiceNow CMDB Best Practices: CMDB Guide

Correct Answers Explanation:Incorrect Answer Choices Explanation:References:

The System Administrator (admin) role is the most powerful and common role in ServiceNow, providing access to nearly all platform features, functions, and data. Users with this role have full control over system configurations, user management, security settings, application access, and more.

Full system access to all applications, modules, tables, and records.

Ability to configure and customize the platform.

Create, update, and delete records in any table.

Manage roles and users, including assigning roles to others.

Configure Access Control Rules (ACLs) to define security policies.

A. Security Admin [security_admin] → Incorrect. The security_admin role is primarily for managing security settings and access control rules. While powerful, it does not inherently provide access to all platform functions like the admin role does.

B. Sys Admin [sys_admin] → Incorrect. There is no such role as "sys_admin" in ServiceNow. The correct role is admin.

C. Admin [sn_admin] → Incorrect. sn_admin is not a standard ServiceNow role. The official role is simply admin.

E. Base Admin [base_admin] → Incorrect. This is not a standard role in ServiceNow.