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An order for new office equipment has Men placed through the Service Catalog. How would you view the lists of requests after the orders have Men placed?
Access Control rules are applied to a specific table, like the Incident table. What is the object name for a rule that applies to the entire Incident table (all rows and fields)?
The Report Designer contains different sections for configuring your report. Which section is used to specify grouping and calculations to be run against me data?
Here is an example of the criteria set for a knowledge base:
* Companies: ACME North America
* Department: HR
* Groups: ACME Manager
* Match All: Yes
In this example, what users would have access to this knowledge base?
What section on a task record would you use to see the most recent update made to a record?
What would NOT appear in the Application Navigator if “service” is typed into the filter field?
The baseline Service Catalog homepage contains links to which of the following components?
Which of the following allows a user to edit field values in a list without opening the form?
Which one of the following statements describes the purpose of a Service Catalog workflow?
Which of the following is true of Service Catalog Items in relation to the Service Catalog?
Access Control rules may be defined with which of the following permission requirements? (Choose three.)
What are the four knowledge workflows available in the ServiceNow base instance?
What refers to an application or system that accesses a remote service or another computer system, known as a server?
Which one of the following modules can be used to view field settings for a table?
If users would like to locate and assign a task to themselves in the Platform, What action could they perform from the list view to make the assignment?
Choose 2 answers
What attributes can you manage, using System Properties > Basic Configuration UI16? (Choose five.)
What role enables someone to authorize a request, with no other permissions on the platform?
The testing team needs to be able to perform activities in the test instance, as though they are a member of the Service Desk group. What role would they need to be able to switch between user accounts, without logging out and back in?
ServiceNow contains over 25 different report types. What are some of the types?
Choose 5 answers
What types of entities can receive task assignments, in ServiceNow?
Choose 2 answers
While on an Incident record, how would you add a Tag for "Special Handling" to the record?
A knowledge article must be which of the following states to display to a user?
Buttons, form links, and context menu items are all examples of what type of functionality?
What is the name of the conversational bot platform that provides assistance to help users obtain information, make decisions, and perform common tasks?
Which of the following can be customized through the Basic Configuration UI 16 module? (Choose three.)
Which configuration allows you to use a script to coalesce data in Import Sets?
FILL IN THE BLANK
_______________ is a computer program running as a service; a physical computer dedicated to running one or more services, or a system running a database.
Which one of the following statements describes the contents of the Configuration Management Database (CMDB)?
Which technique is used to get information from a series of referenced fields from different tables?
What module in the Service Catalog application does an Administrator access to begin creating a new item?
When importing spreadsheet data into ServiceNow, in which step does the data get written to the receiving table?
When you set a policy that is applied to all data entered into the platform (UI, Import Sets, or Web Services), where does this policy run by default?
When selecting the Target table for an import, which tables can you select?
Choose 3 answers
You have heard about a new application released by SericeNow, You want to try it out, to-see if it might be useful for your company's ServiceNow implementation. What would be the best way to get hands-on experience with the new application?
What ServiceNow feature allows you to include data from a secondary related table on a report?
When looking at a long list of records, you want to quickly filter, to show only those which have Category of Hardware. How might you do that?
The ServiceNow platform supports a wide variety of plus-and-play application. You can choose from the included workflow or build your own workflow. Which of following these workflows are included in the platform?
When importing data from a spreadsheet, which step defines where the incoming data columns will be written in the receiving table?
Which system property is added and set to true in order to see impersonation events in the System Log?
On a Business Rule, the When salting determines at what point the rule executes. What are the options for specifying that timing?
On Access Control Definitions, what are ways you can set the permissions on a Table?
Choose 3 answers
Which module would you use to customize your instances banner image, text and colors?
A Homepage Admin > Pages > Branding
Roles can inherit permissions from other roles. Which role inherits all of the permissions of the catalog role and the user_critena_admm role plus has permissions to create Items and Services?
A change request has been approved and assigned to you as the system administrator to change the Incident number prefix from the default of "INC" to the company standard IN." What are the next steps to be taken''
When using the Performance Analytics application in the Now Platform, what kind of KPI signals are used to make decisions that statistically support long term workflow stability?
Which certificate-based authentication methods can be enabled so that users can log into the Service Portal? (Select all that apply) Select 2 Answers from the below options
On the Reports page, what sections allow you to see which reports are visible to different audiences? (Choose four.)
What import utility do you use when the field names on the import set match the name of the fields on the Target table?
As an IT employee what interface would you use, if you wanted to browse internal IT documentation, like troubleshooting scripts and FAQs?
Which plugin allows users to install multiple applications, application-customizations. or plugins at once?
The ServiceNow Virtual Agent provides assistance within a messaging interface. Which capability allows end users to configure virtual Agent to intercept and help resolve submitted incidents?
What function do you use to add buttons, links, and context menu items on forms and lists?
In addition to the admin role, which one of the following roles allows a user to add or remove fields from a list?
Which icon would you double click, to expand and collapse the list of all Applications and Modules?
What are the three permission requirements that must evaluate to true for an access control rule to apply?
Choose 3 answers
Which tool is used to define relationships between fields in an import set table and a target table?
On a Business Rule, the When setting determines at what point the rule executes. What are the options for specifying that timing?
When impersonating a user for testing purposes, what is the best way to return the instance, logged in with your user account?
Which tool is used for creating dependencies between configuration items in the CMDB?
Which one of the following is an accurate list of changes that are captured in an Update Set?
What ServiceNow tables can Administrators define as "destinations" for imported data, when using Transform Maps in the System Import Sets application?
For Administrators creating new Service Catalog items, what is a characteristic they should know about Service Catalog variables?
What is the master table that contains a record for each table in the database?
TESTED 29 Apr 2024
