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A tester has submitted a bug report because at no point in the Problem lifecycle. does the Create Known Error article link appear under Related Links Also, they notice there is no Known Error knowledge base in the Instance.
What might be the cause of this?
Your customer wants to add a notification to the Change - Emergency - Authorize Flow. What is the first thing you would do to meet this requirement?
The Major Incident Management (MIM) application is linked at the Incident management process but the records have in additional set of States. What are these Ml States?
What actions can a user with the itil_admin role take in support of Change Management? (Choose three.)
When configuring stages in Flow Designer, what are some of the options that can be done? (Choose two.)
When building multiple catalog items, which components would you evaluate for consolidation and re-use? (Choose two.)
A new Problem Coordinator accidentally created several problem investigations that need to be deleted.
What role is required to delete a problem record?
What are two effective measures of performance for the Problem Management process?
Choose 2 answers
Category and Subcategory values can be set manually on the Incident form. What are disadvantages of this approach? (Choose two.)
Which baseline Change Flow automatically generates a Change task, for Post Implementation Review?
What functionality can be used to define the sequence of activities that should be taken to complete catalog items?
Choose 2 answers
A manager wants to run a report on the Computer catalog items, to see how many requests are being made for the add on extra memory, as compared with those requiring only the base memory. How would you meet this requirement?
Given the class structure shown below which types of CIs will be included in a report run against the cmdb_ci_computer table?
In the baseline Change - Normal model how can Change Tasks be added? (Choose two.)
When defining SLAs for the service catalog at what level is the SLA typically defined?
What process is responsible for defining and managing the lifecycle of all catalog items, by producing and maintaining the services in the catalog and ensuring that a central, accurate, and consistent source of data is provided?
Your implementation team has a new Business Analyst. They will be attending their first Service Catalog workshop and will be responsible for capturing notes and decisions from the workshop.
What Now Create assets do you recommend they review, to prepare? (Choose two.)
Your customer has an external system, which is used to perform changes. Your customer wants to capture these changes in your instance for reporting and CMDB maintenance purposes. What baseline Change Model supports this scenario?
What is normally done when a Root Cause and a Workaround are identified for a problem to document the quickest known resolution?
On a request form, the requester needs to indicate when they need to receive the item.
What Variable type would you use for this information?
You have just upgraded your instance and have not migrated to multimodal change.
Using the default settings, when you click on Change > Create new, what page displays?
Your implementation has some legacy change types with workflows, and also some new change models. What option for Change Create New will support your scenario?
A Change Landing Page
B. Change Overview
C. Change Interceptor
D. Change Catalog
A problem investigation had been previously closed, because the risk was accepted, in favor of using the workaround, instead of applying the fix. After a couple of weeks, the issue starts to occur more frequently, so management wants to re-visit the root cause analysis.
What would be the next step for this problem?
Your customer wants Problem records to be assigned automatically to the Support group associated with the CI on the problem record.
Which business rule already satisfies this requirement?
You have just released a new Change Model to the testers. Testers report they can see the old change models but cannot see the new change model on the change landing page. What could cause this?
TESTED 19 May 2024