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ITIL - Foundation

Last Update Mar 16, 2023
Total Questions : 503

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Last Update Mar 16, 2023
Total Questions : 503

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ITILFND Testing Engine

Last Update Mar 16, 2023
Total Questions : 503

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ITIL - Foundation Questions and Answers

Questions 1

Which is a purpose of the ‘service desk’ practice?



To minimize the negative impact of incidents by restoring normal service operation as quickly as possible


To be the entry point and single point of contact for the service provider with all of its users


To support the agreed quality of a service by handling all pre-defined, user-initiated service requests


To establish and nurture the links between the organization and its stakeholders at strategic and tactical levels

Questions 2

Which practice provides visibility of the organization's services by capturing and reporting on service performance?



Service desk


Service level management


Service request management


Service configuration management

Questions 3

Which practice includes the use of approaches such as Lean, Agile and DevOps with the aim of facilitating a greater amount of change at a quicker rate?



Service desk


Monitoring and event management


Service level management


Continual improvement