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ITIL Foundation (syllabus 2011)

Last Update Apr 24, 2024
Total Questions : 503

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ITIL Foundation (syllabus 2011) Questions and Answers

Questions 1

What should remain constant within an organization, even when the organization's objectives change?

Options:

A.

Outputs

B.

Guiding principles

C.

Service offerings

D.

Outcomes

Questions 2

For which purpose would the continual improvement practice use a SWOT analysis?

Options:

A.

Understanding the current state

B.

Defining the future desired state

C.

Tracking and managing ideas

D.

Ensuring everyone actively participates

Questions 3

A service will be unavailable for the next two hours for unplanned maintenance. Which practice is MOST LIKELY to be involved in managing this?

Options:

A.

Incident management

B.

Service Request management

C.

Change enablement

D.

Service request management

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