WGU Data-Driven-Decision-Making Dumps Questions Answers

Akey performance indicator (KPI)measures performance in asingle critical area, such as revenue growth or customer satisfaction. In contrast, abalanced scorecard (BSC)provides amulti-dimensional view of organizational performance, typically across financial, customer, internal process, and learning perspectives.

Data-driven decision making emphasizes that relying on a single metric can lead to incomplete or biased conclusions. The BSC addresses this by integrating multiple KPIs into a cohesive framework aligned with strategic objectives.

Therefore, optionAcorrectly explains the distinction between a KPI and a BSC.

An appropriate management use of statistics is **understanding the demographics of customers**, which supports informed, proactive decision-making. Data-driven decision making emphasizes using statistical analysis to explore patterns, characteristics, and trends that help organizations better understand their customers and markets.

Analyzing customer demographics such as age, income, location, and preferences allows managers to segment markets, tailor products, improve services, and allocate resources effectively. This use of statistics is descriptive and diagnostic in nature and directly supports strategic planning.

Ordering products for an entire region based on data from a single store is inappropriate due to lack of representativeness. Justifying decisions after implementation reflects misuse of statistics, as analytics should inform decisions beforehand, not rationalize them after the fact. Implementing changes solely based on survey response rate ignores the content and validity of responses.

Ethical data-driven decision making requires that statistics be used responsibly, transparently, and with appropriate context. Therefore, the correct answer is **A**, as understanding customer demographics represents a proper and effective use of statistics by management.

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Thebalanced scorecardis the most appropriate performance tool for this scenario because it integratesfinancial and nonfinancial performance measuresinto a single framework. In data-driven decision making, the balanced scorecard supports a holistic view of organizational performance.

The firm’s objectives include productivity (internal processes), staff morale (learning and growth), client satisfaction (customer perspective), and long-term financial performance (financial perspective). The balanced scorecard explicitly incorporates all these dimensions, ensuring alignment between strategic goals and operational execution.

Net promoter score focuses only on customer loyalty, results-based management emphasizes outcomes but lacks multi-perspective integration, and KPI dashboards may display metrics but do not inherently provide strategic balance.

Therefore, the correct answer isC, balanced scorecard.