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Cisco 500-442 Dumps Questions Answers

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Administering Cisco Contact Center Enterprise (CCEA)

Last Update Nov 28, 2023
Total Questions : 59

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Last Update Nov 28, 2023
Total Questions : 59

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Administering Cisco Contact Center Enterprise (CCEA) Questions and Answers

Questions 1

Which two components are needed to setup RONA? (Choose two.)

Options:

A.

Agent Permission levels

B.

Call Routing Logic

C.

System timers

D.

Skill Target Configuration

E.

Attribute settings

Questions 2

How does CUCM function in CCE?

Options:

A.

Unified CM asks ICM what to do with Unified CCE calls and routes the call according to the instructions provided by the Unified CCE.

B.

A Unified CM Publisher is a logical relationship of physical (deployed as virtual Machines) servers combined for redundancy purposes.

C.

Unified CM asks CVP what to do with Unified CCE calls and routes the call according to the instructions provided by the CVP.

D.

In a CUCM cluster, the Subscriber keeps the master Read/Write copy of configuration DB, which is replicated to all servers in the cluster.

Questions 3

Which two metrics are part of the Contact Center Call Quality Key Performance Indicators (KPI)? (Choose two.)

Options:

A.

cost

B.

productivity

C.

customer expectations

D.

customer satisfaction

E.

call abandon rate

F.

average queue time

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