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Cisco 500-442 Dumps Questions Answers

500-442 exam

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Administering Cisco Contact Center Enterprise (CCEA)

Last Update Mar 19, 2024
Total Questions : 60

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Total Questions : 60

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Administering Cisco Contact Center Enterprise (CCEA) Questions and Answers

Questions 1

What are two descriptions for the Agent Targeting Rule? (Choose two.)

Options:

A.

Agent Targeting Rule configuration simplifies the Call Routing configuration for the CCE Agent Peripheral Gateways (PG).

B.

Agent Targeting Rule configuration simplifies the Mobile Agent configuration for the CCE Agent Peripheral Gateways (PG).

C.

The Agent Targeting Rule allows configuration of Media groups by specifying the Agent id range and valid Routing Clients.

D.

Agent Targeting Rule configuration simplifies the Call Routing configuration for the CCE VRU Peripheral Gateways (PG).

E.

The Agent Targeting Rule allows Call Routing to be configured by specifying the Agent Extension range and valid Routing Clients.

Questions 2

Which VVB CLI command can set an individual media file to an expired state?

Options:

A.

set VVB cache stale_cache_entries

B.

show set VVB cache stale_cache_entry

C.

Outils VVB cache stale_cache_entry

D.

set VVB cache stale_cache_entry

Questions 3

Deploying a VXML application is a two-step process. The first step is deploying the projects to a local archive (.zip file using the Deploy option in Call Studio). The second part of the project deployment uses SPOG to transfer the .zip file to the VXML Server(s). Which option in SPOG will be utilized to transfer these zip files to VXML Server(s)?

Options:

A.

Route Settings under Call Settings card

B.

IVR Settings under Call Settings card

C.

Device Configuration under Infrastructure Settings card

D.

Miscellaneous under Call Settings card

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