ServiceNow CIS-HAM Dumps Questions Answers

• The ServiceNow asset lifecycle defines and describes the series of stages involved in managing an IT asset throughout its useful life1.
• The asset lifecycle usually follows a formalized process and is often tracked and supported by software tools1.
• Although different organizations in different industries may have their own versions of the asset lifecycle, most follow the same basic format1.
• Here, we explore the six stages of the asset lifecycle: Request, Fulfill, Deploy, Monitor, Service, and Retire1.
• Out of these six stages, three are also components of the asset lifecycle: Order, Install, and Receive2.
• Order: This is the stage where an asset is purchased or acquired from a vendor or supplier. The order stage involves creating purchase orders, tracking shipments, and updating the asset records2.
• Install: This is the stage where an asset is physically installed or configured in a location. The install stage involves scanning asset tags, updating asset status, and assigning asset owners2.
• Receive: This is the stage where an asset is received and verified by the organization. The receive stage involves checking the asset condition, validating the asset information, and updating the asset inventory2. References:
• 1: What is the IT Asset Lifecycle? - ServiceNow
• 2: ITAM Lifecycle Management: How does it all work?

• The ServiceNow Mobile App is a native app that enables users to access various ServiceNow features and functions from their mobile devices12.
• One of the features of the ServiceNow Mobile App is to provide end users visibility to their assigned hardware. This means that end users can view and report issues around their assets, such as laptops, tablets, or phones, from the app34.
• Another feature of the ServiceNow Mobile App is to enable end users to log incidents for their assigned assets. This means that end users can create and update incidents related to their assets, such as hardware failures, software errors, or network problems, from the app34.
• The other options are not features of the ServiceNow Mobile App. The app does not enable reclamation of mobile devices, which is a process of recovering and reusing devices that are no longer needed or used. The app also does not provide users visibility to their disposed consumables, which are items that are used up or depleted over time, such as toner cartridges, batteries, or paper.

References:

• 1: ServiceNow Product Documentation: ServiceNow Mobile Apps
• 2: ServiceNow Product Page: Now Mobile – Now Platform
• 3: ServiceNow Product Documentation: Now Mobile App
• 4: ServiceNow Product Documentation: Mobile Agent App
• [5]: ServiceNow Product Documentation: Reclamation
• [6]: ServiceNow Product Documentation: Consumables

• A component is considered an IT asset when you want to perform hardware asset management (HAM) activities on it1.
• HAM is a subset of IT asset management (ITAM) that focuses on the physical components of IT systems2.
• HAM helps you to manage the entire lifecycle of your hardware assets, from planning and acquisition to retirement and disposal1.
• Some of the HAM activities that require a component to be an IT asset are:
• Therefore, the options that are also HAM activities are A. Manage its procurement, D. Track its incurred costs, and E. Manage its maintenance contracts.
• The other options that are not HAM activities are:
• 1: Hardware Asset Management
• 2: What is Hardware Asset Management?