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Cisco 820-605 Dumps Questions Answers

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Cisco Customer Success Manager

Last Update Feb 21, 2026
Total Questions : 169 With Comprehensive Analysis

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Last Update Feb 21, 2026
Total Questions : 169 With Comprehensive Analysis

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Cisco Customer Success Manager Questions and Answers

Questions 1

What are the sources used to identify barriers?

Options:

A.

customer, product, usage

B.

people, plan, process

C.

success plan, tools, training

D.

people, process, tools

Questions 2

Which type of KPI is of the most interest to Customer Success?

Options:

A.

business KPIs that define progress to the Business Outcome

B.

sales KPIs for revenue generation

C.

IT services KPIs for operations

D.

OPEX KPIs that define the operational costs of the company

Questions 3

What is a financial implication of churn?

Options:

A.

increase in service level

B.

decrease in subscription

C.

expansion of contract

D.

decrease in discounts

Next Question