During the rollout of interactive digital whiteboards to several schools, a project manager is informed there are delays at the customs office that prevent the delivery of
the newest model of whiteboards from the overseas supplier as planned. The project timeline will be impacted.
What should the project manager do?
A digital health development team is tasked with designing a new product, which is a pioneering effort for the organization and one of the few available in a
‘competitive market. The planning and auditing processes have been notably time-consuming. The development team has reported limited rework and minimal
customer complaints; however, the current budget significantly exceeds the typical project baselines for previous product development initiatives within the
organization. The project manager is currently analyzing the total cost of quality for the project.
What should the project manager do?
An engineering consulting firm is hired to support a client in designing technical documents for a new construction site. The project has a tight schedule. The client
does not have a complete scope, but the client cannot wait for the scope to be defined before starting the project.
What should the project manager do?
A project team is working across different time zones and all team members are unable to attend the daily coordination meetings at the same time. The tasks are split
across teams working independently in different regions; however, there are task dependencies between the two teams.
What should the team lead do?
A project manager conducts weekly virtual project meetings with all stakeholders to keep them updated on project progress and discuss key issues. Some stakeholders appear disengaged or are occupied with other work during the meetings. Other stakeholders have stopped attending.
What should the project manager do?
A project team is working to plan a professional networking event. A RACI (responsible, accountable, consulted, informed) matrix was developed and validated by all
stakeholders. Two months before the event, enrollment is much lower than expected. It appears that the marketing team did not promote the event.
What should the project manager do next?
Asubject matter expert (SME) working for the client ' s company is coming up with new project requirements periodically. This causes confusion, time is wasted
rearranging the requirements. The project manager has learned that this SME is a new to the project.
What should the project manager do?
A project in a fast-changing, demanding business environment has been initiated. An agile approach has been chosen to maximize collaboration and transparency.
What should the agile project manager do to support these goals?
Members of a cross-functional team are collaborating for the first time on a project. The project manager aims to enhance decision-making, communication, and
compliance within the team.
What should the project manager do?
Abig corporation with a large quantity of well-documented procedures is planning to acquire a small company. The potential loss of key resources due to uncertainty
around the merger is a significant concern.
What should the project manager do?
A project to replace a legacy process is in the initiation phase. The project manager needs to send requests for proposals to potential vendors. The business case contains the project’s high-level goals, and all potential vendors have previously delivered similar projects.
What should the project manager do to ensure that activities and tools from the legacy process are retained when necessary?
A project team is visualizing the value resulting from their project throughout the project life cycle. What should the project manager advise the team to do to keep the momentum?
A project manager is leading a software development project. During the second sprint, there is a change in the company ' s artificial intelligence (Al) policy that now
permits using the organization ' s proprietary generative Al model, which the software development team can use to increase coding efficiency.
What should the project manager do first?
Solution Development Case Study
A project manager was assigned to a project to deliver a corporate IT security solution within a 12-month timeline and a budget of $2.5 million USD. To help ensure project success, the project manager established a governance framework featuring a steering committee of senior executives from relevant functional areas. The project manager conducted a detailed stakeholder analysis using a power/interest grid to prioritize engagement strategies and developed a quality management plan incorporating quality metrics, control charts, and acceptance criteria for each deliverable.
Project work required specialized security testing tools, so the project manager collaborated with the procurement team to develop vendor selection criteria and contract terms. The team used an agile approach to develop software coupled with a predictive approach to manage other aspects of the project. The project manager implemented a configuration management system to track changes and maintain version control of project information.
During execution, the project manager coordinated between various teams, including software development, cybersecurity, quality assurance, compliance, and customer experience, each with its own methodologies and tools. To address integration challenges, the project manager developed a comprehensive project management plan, with a detailed work breakdown structure (WBS), a master schedule using the critical path method, and earned value management (EVM). The team helped the project manager create and tailor a risk management plan focusing on integration points between teams, along with a communications matrix to ensure consistent cross-functional meetings with stakeholders.
During the project, challenges such as resource conflicts, scope creep, and technical integration issues arose. The project manager addressed these challenges using a resource optimization plan, a formal change control process, and technical working groups.
The project was delivered within budget and was concluded 2 months later than the original baseline due to an approved change. Stakeholders accepted the delay due to additional security features added during execution. The final product met all quality metrics and received positive feedback from beta customers. The project provided valuable lessons on early stakeholder alignment, integrated change control, cross-functional communication, and regular risk reassessment, which informed good practices for future projects within the organization.
What should the project manager create to provide project oversight and senior-level decision-making during the project life cycle?
(Refer to the Solution Development Case Study exhibit.)
Before an application update can be released, the operations team must agree on readiness. This is a listed requirement in the project management plan. Prior to the
next release, the operations team leader requests a meeting so that the operations team can be ready for acceptance and support.
Which two actions should the project manager take? (Choose 2)
During a review session, the team reports that the daily coordination meetings have been unproductive. The team asks the scrum master to implement a standard
format for the daily coordination meetings.
What should the scrum master do?
A new government project is taking place in a period of regulatory instability. Despite previous meetings between regulators and project stakeholders, progress toward
project goals is uncertain. The project team is frustrated by scope changes. Some project team members are openly considering moving to another project.
What should the project manager do?
A logistics project is anticipating significant delays in the next few months. The project manager makes a list of the causes of the delays before thinking about how to minimize them.
How should the project manager prioritize which delays to take action on? (Select each box from the Items list and drag and drop it into either the Risk Register or Issue Log box.)

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A project team is developing a product with monthly deliverables. The user feedback collected after each iteration affects how the product is developed further.
How should the project manager process the changes?
A project manager is delivering a hybrid project with a mix of predictive and agile components. The sponsor, focused on budget performance, expects visibility into
cost trends, while the product owner is primarily concerned with delivery flow and iteration progress. The current reporting approach includes milestone updates but
lacks metric-based insights tied to these stakeholder priorities.
What adjustments to the report should the project manager make?
The project team is in the delivery phase, yet stakeholders are providing change requests that require the team to restart deliverables. Most of the change requests
are coming from new stakeholders.
What should the project manager do?
A project requires a vendor to implement a technical, complex solution. The project team is concerned about selecting the optimal vendor to meet the needs of the project.
What should the project manager do?
The vendor just informed the project manager that an item will not be delivered as scheduled due to a manufacturing error. This will impact the delivery timeline of the
project as there are dependencies to the completion of this item delivery.
What action should the project manager take?
During the execution of an Al project, the different teams responsible for developing deliverables are consistently delayed. The teams do not have access to shared
resources or are dependent on other teams to complete tasks.
What should the project manager do first?
The release of a mobile application is near. However, the team is experiencing a major regulatory approval delay for the application ' s graphics. This delay will impact
the launch of the mobile app.
What should the project manager do?
In a company with a project management office (PMO), the project manager is preparing to communicate the status of an electronic health record (EHR) implementation project to both the project team and key stakeholders. What should the project manager do to communicate the project status effectively?
During the execution phase of a complex project, a key government stakeholder was replaced by a new representative from the same agency. During a project
meeting, the new stakeholder expressed complaints about not being informed of recent on-site changes. The stakeholder also said they would not have approved
these changes.
What should the project manager do first?
A project manager has proposed starting to use artificial intelligence (Al) on a project to senior management. Some of the team members are skeptical due to security
and privacy challenges.
What should the project manager do?
A project manager is leading a global project involving third-party contractors, internal stakeholders, and regulators. During a project board meeting, stakeholders are
informed of a regional compliance issue that could delay a critical milestone. One stakeholder demands immediate resolution, while another stakeholder thinks it is
not a priority.
What should the project manager do?
After finishing a project, the project manager organized a lessons learned meeting. What should the project manager do next?
At the postevent review of an annual conference, the project manager realizes that the team could benefit from improvements in how they handle sponsorship
agreements and event logistics. Specifically, the team found that having clearer contracts with sponsors earlier in the planning process would help avoid last-minute
issues.
How should the project manager handle the organizational process assets (OPAs)?
At the beginning of a project, a project manager forms development teams comprised of internal and external team members. Some of these team members possess
diverse experience and seniority, The project manager knows that the project work will include challenging tasks and require expert skills.
What should the project manager do?
The project manager calculates the current cost performance index (CP!) and determines that it is > 1 compared with actual value added. What should the project
manager do first?
A project team provided estimates for a hybrid project, but in every case those estimates were undervalued. On the current trajectory, the project will not meet its
intended value before it runs out of budget.
What should the project manager do?
Top management is considering terminating a failing project. A newly hired project manager is invited to attend a meeting at which this will be discussed.
What should the new project manager do?
Acompany is transitioning all projects under the portfolio of IT from a predictive to an adaptive approach. Some of the project managers and project team members
are unhappy about this change because they have been working in a predictive environment for years, and several projects are currently in progress.
What are two tasks the project manager should ask support from the company ' s management team to ensure smooth transition to the new approach? (Choose 2)
A project manager is leading a predictive project. The main stakeholders involved in the project complain that the weekly status report sent over email, is very
confusing and so they expect a weekly meeting to be arranged to understand the project status and to ask questions wherever needed.
Which two steps should the project manager take? (Choose 2)
A project manager is leading a hybrid manufacturing project. The company is in crisis mode, and the project sponsor has high expectations for the project team,
expecting them to deliver the project outcome even if they must struggle to do it. However, the project team is demotivated about the company ' s situation and are not
performing as expected.
What should the project manager do?
A project manager is working for a multinational financial services company that does business in more than 100 countries. The company is rolling out a time
management system in multiple countries.
What should the project manager do?
A project lead is working on a large-scale, high-profile hardware development project for a new smartphone. The project sponsor has requested that a major priority feature almost fully
developed be considered optional. At the same time, a new priority feature that has never been discussed is being added.
Which two actions should the project lead take? (Choose 2)
Acustomer is complaining to the project manager that it takes too long for the change control board (CCB) to approve changes. The CCB has their own key
performance indicators (KPI) to manage the change lifecycle. Currently, they take 2 to 3 weeks to review and approve a change request, affecting the project
timelines and delivery.
What should the project manager do?
A project manager is leading a project focused on developing a machine learning platform. Midway through the project, the project manager learns of a new
regulatory policy that will significantly change the way data is stored, processed, and manipulated.
What should the project manager do?
The project manager is creating a status report to show the progress of completed training artifacts intended for delivery to bank branches for a new project for both
new and existing customers. During the review process, it is discovered that some of the artifacts were duplicated by two project team members.
What should the project manager do?
A project team released the first phase of a newly developed IT system to their operations team a month ago. The project team is currently working on new tasks for
the next phase but is continually contacted by operations key users with their new findings.
What should the project manager do to avoid this situation in the future?
An agile project manager is responsible for keeping the project vision updated and in line with the business stakeholders’ goals to continue creating value for the
project. How should the project manager achieve this?
Alarge company is planning on automating their current manual processes. The project manager wishes to assess whether there are monetary benefits to be gained
by automating these processes.
What should the project manager do?
A project manager notices that every time a new member joins the team, they spend too much time learning business terminology. This trend has impacted system
integrations and creates delays on a few tasks that other teams depend on.
What should the project manager do?
A project manager works for a communications company. The manager of the mobile equipment department is concerned about the current project ' s activities.
According to the current project management plan, the department will need to purchase special equipment, but the cost was not planned. The project sponsor insists
the project should move forward because customers will be impacted if the equipment is not available.
What should the project manager do?
A project manager is leading an ongoing project for a highly reputable international client. A few hours before the final review meeting, during which the client is expected to accept the project and authorize a substantial payment, the project manager’s company suffers a cyberattack. The client is very strict and maintains that any missed deadlines will result in a considerable penalty.
What should the project manager do?
During the execution of a project, the product manager receives a new product feature request from the organization ' s highest revenue-generating client. The team
estimates the work will take three days.
What should the project manager do?
A project manager is working on a process improvement project. The project team includes stakeholders across all organizational levels from business managers,
process owners to system specialists, and subject matter experts (SMEs). The project is using a hybrid approach. While planning for the next increment, a
disagreement arises between the stakeholders.
What should the project manager do?
A project is approaching the closure phase. The project manager realizes that the team has consumed more hours than what was budgeted because some nonfunctional security requirements were not considered during project initiation.
What should the project manager do to avoid this issue in the future?
A project manager is responsible for building a new data center and developing new monitoring software before a fixed deadline. Although the software features are not fully defined, the project scope is set, and a contract has been signed.
What should the project manager do?