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OmniStudio-Consultant Salesforce Certified OmniStudio Consultant Exam (SU24) Questions and Answers

Questions 4

which two of the following use cases are best solved using Calculation Procedures & Matrices?

Choose 2 answers

Options:

A.

To apply the correct factor when determining a cost

B.

To return output that is calculated differently based on the date

C.

To determine the list of products to display to a customer

D.

To retrieve text data and convert it to an integer

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Questions 5

A company begins a project to unify its customer data across the enterprise. After completing the discovery t analysis phases of the project, the project team recommends FlexCards as the primary solution. The stake holder of the project are excited to move forward with this recommendation. However, IT is concerned that creating FlexCards will require custom coding and advanced technical skills they do not have on their team.

Which two features should the consultant highlight to address IT's concerns?

Choose 2answers

Options:

A.

The FlexCard Wizard

B.

Lightning web components used in FlexCards

C.

Newport Design System used in FlexCards

D.

The FlexCard Designer

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Questions 6

A business wants to display cases for an account using FlexCards. The cases should be organized in a tabular list by case status, so that Escalated cases appear first, followed by Active and Closed cases.

Which FlexCard feature should the consultant recommend to meet this requirement?

Options:

A.

flyout with child FlexCards with conditions to filter by case status

B.

States with conditions to filter by case status

C.

A Datatable element with the Group By property

D.

Child FlexCards in a parent FlexCard with the Group By property

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Questions 7

A company plans to rebuild a process that includes functionality that was originally written in APEX and Visual pages using OmniScript. The consultant reviews the process and sees in the first step, the user reviews data and, then enters additional information. In the next step, the process retrieves data from an external system.

In this scenario, which OmniStudio data tool should the consultant recommend?

Options:

A.

DataRaptor Turbo

B.

Calculation Procedure

C.

Integration Procedure

D.

DataRaptor Extract

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Questions 8

A company has a legacy application to display customer information. The application currently uses custom CS / HTML to display information in the company's color scheme and fonts. The application also provides users will access to more than 25 processes. Recently, a new project was started to build a 360° view using FlexCards to replace the legacy application.

In this scenario, which three FlexCard features should the consultant recommend?

Choose 3 answers

Options:

A.

Actions

B.

Custom Styles

C.

Menu elements

D.

Data tables

E.

Newport Design System

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Questions 9

A consultant receives a requirement to display products installed at an account site in a customer's 360° FlexCard view. The business requires that the width of the fields displayed should change depending on the device used to view the FlexCard. For example, the Product Name and Model field elements should display at full width on mobile devices, but they should shrink to 60% on devices such as laptops and desktops.

How should the consultant design the FlexCard to meet this requirement?

Options:

A.

Enable the Responsive feature on the Product Name and Model field elements

B.

Enable the Mobile-First feature in FlexCard settings

C.

Create two states, one for mobile devices and another for non-mobile devices

D.

Create two FlexCards, one for mobile devices and another for non-mobile devices

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Questions 10

A company is designing a new console for contact center agents. The cards in the console need to display the following:

• "Open" cases with case description, case open date, case type, assigned to and priority fields. Open should be highlighted with a red border.

• "Awaiting Closure” cases with case description, last action taken date, resolution, approval reason for closure, and assigned to fields. These cases should be highlighted with a grey border.

• "Closed" cases with case description, resolution, case closed date fields with alink to duplicate cases.

All cases will be fetched using a single DataRaptor.

How should the consultant design the FlexCard solution to meet these requirements?

Options:

A.

Using card session variables and a single FlexCard with multiple flyouts

B.

Using card session variables and multiple FlexCards

C.

Using card filter and a single FlexCard with multiple flyouts

D.

Using card filter and multiple FlexCards

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Questions 11

A company has account Information that they want to display to agents in a summarized view. For each account they want to display icons that allow the user to launch guided processes for frequent tasks. The processes a reused in other parts of the business.

Which three OmniStudio tools are needed to meet these requirements?

Choose 3 answers

Options:

A.

FlexCards

B.

Flyouts

C.

OmniStudio Actions

D.

Navigate Actions

E.

Omni Script

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Questions 12

A consultant needs to design an OmniScript to capture the following information:

• Select one payment method from a list of options

• Enter the address information with autocomplete

• Enter a phone number

Which OmniScript elements should be used to capture this information?

Options:

A.

Radio, TypeAhead, and Telephone

B.

Multi-Select. Address, and Telephone

C.

Checkbox, Geolocation, and Number

D.

Select, TypeAhead, and Number

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Questions 13

A consultant wants to proceed with a FlexCard canvas design that will display data from a legacy billing system. The legacy billing system is being extended to add a SOAP endpoint that will allow for the data to be retrieved in XML format. However, the endpoint is not ready yet.

Which data source should the team use to make progress on the design?

Options:

A.

DataRaptor

B.

Apex REST

C.

Integration Procedures

D.

Apex Remote

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Questions 14

An Insurance agency wants to enable its call center agents to be more efficient when handling customer inqul…. After analyzing patterns in the call logs, the agency discovers that one of the top customer requests is to find total insurance premiums paid as well as the difference year over year. Agents need to relay this information the customer and then send them a summary report by email. The agency decides to implement this process using OmniScript.

What three OmniScrlpts elements should be used to meet the requirements?

Choose 3 answers

Options:

A.

DataRaptor Extract Action

B.

Email Action

C.

DataRaptor Post Action

D.

Messaging Element

E.

Calculation Action

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Questions 15

A telecommunications company wants to create a 360° view of their customers, including all customer install products grouped by service address. During the discovery phase of the project, the consultant identifies that installed products can have 4 different statuses. Agents complete different processes, depending on status of installed product. The consultant creates an inventory of all statuses and processes as shown below.

• Status = Active

o Pay bill

o Review usage

o Cancel service

• Status = Suspended

o Pay bill

o Reconnect service

o Cancel service

• Status = Pending installation

o Set up billing

o Schedule installation

o Cancel installation

• Status = Canceled

o Reconnect service o Cancel service

• Status = Pending installation

o Set up billing

o Scheduleinstallation

o Cancel installation

• Status = Canceled

o Pay bill

o Disconnect service

o Reconnect service

Which two FlexCard features should the consultant use to meet these requirements?

Choose 2 answers

Options:

A.

States

B.

OmniStudio Action

C.

Custom Style

D.

Flyout

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Questions 16

A business has the following requirements:

• To display cases for an account

• The user should see all of the cases on the canvas

• The user should be able to create a new case from the canvas

The consultant decides to use states to enable this functionality.

Which type of state should the consultant recommend to allow users to create a new case from the canvas?

Options:

A.

Active Card State

B.

Blank Card State

C.

Edit Mode State

D.

New Card State

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Questions 17

A business wants to create an OmniScript that allows call center agents to schedule field service appointments with customers. The process needs to retrieve available appointment dates from an external system via a REST A [ and then display them to the user for selection in a dropdown list. Once the user selects a date, a confirmation should display with rich text and images.

Which three OmniScript elements should be used to meet these requirements?

Choose 3 answers

Options:

A.

Text Block

B.

HTTP Action

C.

Text Area

D.

Select

E.

Multi-select

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Questions 18

When a customer calls to report a product issue, agents need to check all open cases related to that product to see if there are any solutions that can resolve the customer's issue. Products that have been purchased are stored as assets, and there is a lookup relationship from case to asset that allows cases to be linked to the products customers have purchased.

What type of DataRaptor can be used to retrieve a list of cases filtered by the customer's asset and the last service date of the asset?

Options:

A.

DataRaptor Turbo

B.

DataRaptor Extract

C.

DataRaptor Load

D.

DataRaptor Transform

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Questions 19

Which two functions can be performed by DataRaptors?

Choose 2 answers

Options:

A.

Transform data

B.

Combine requests into a single response

C.

Read and write data to external systems

D.

Read and write data to Salesforce

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Questions 20

Which OmniScript element can be used to retrieve data from more than one source?

Options:

A.

Calculation Action

B.

Integration Procedure Action

C.

DataRaptor Extract Action

D.

Matrix Action

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Questions 21

Which two OmniScript components should the consultant recommend using

to meet this validation requirement?

Choose 2 answers

Options:

A.

Messaging

B.

Alert

C.

Calculation

D.

Formula

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Questions 22

How should the consultant design the OmniScript solution to allow the user to stop and resume a process at a later time?

Options:

A.

Configure the Save property

B.

Configure a ResumeStep

C.

Use an Integration Procedure

D.

Use a DataRaptor Post Action

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Questions 23

A business has a project that must be completed soon in order to meet important deadlines. However, the developer on the project has left the company, and the new team on the project has decided to use OmniStudio tools. The development work completed so far was done using APEX code. The new team must complete the project following these guidelines:

• Minimize implementation time

• Ensure end-user processes are as simple as possible

• Find a way to ensure optimal UX

In this scenario, what two actions should the consultant recommend to the project team'

Choose 2 answers

Options:

A.

Replace existing APEX using DataRaptors and HTTPActions

B.

Create new LWC templates for branding and styling

C.

Implement FlexCards and OmniScripts for the front-end

D.

Use existing APEX classes as data sources

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Questions 24

A company is designing a new console for contact center

agentsto display case data for customers. All cases will be fetched using a

single DataRaptor. This page needs to display cases as follows:

* "Open" cases with case description, case open date, case type,

assigned to and priority fields. Open cases should be highlighted with

a red border.

* "Awaiting Closure" cases with case description, last action taken date,

resolution, approval reason for closure, and assigned to fields. These

cases should be highlighted with a grey border.

* "Closed" cases with case description, resolution, case closed date

fields with a link to duplicate cases.

How should the consultant design the FlexCard solution to meet these

requirements?

Options:

A.

Using three FlexCards

B.

Using a single FlexCard with three states

C.

Using a single FlexCard with multiple card filters

D.

Using a single FlexCard with three flyouts

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Questions 25

A company needs to create a quoting process for its internal agents. During quoting, the agent selects a product and specifies the grade (A, B. C, D. E) and the size (Small Medium, Large, X-large). The process should look up the unit price using the product code, the grade, size, and then multiplies the unit price by a discount factor.

Which two OmniStudio tools should the consultant recommend to meet these requirements?

Choose 2 answers

Options:

A.

Calculation Matrix

B.

DataRaptor Transform

C.

DataRaptor Extract

D.

Calculation Procedure

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Questions 26

What is the purpose of the Messaging element in OmniScript?

Options:

A.

Display a custom styled message

B.

Send email/text to users based on logical conditions

C.

Trigger an event to external data sources based on logical conditions

D.

Displaya warning to users based on logical conditions

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Questions 27

A consultant Is designing a solution for a client using Omnistudio. The client wants to display data and launch actions from their Salesforce org.

Which OmniStudio tool should the consultant use to meet this requirement?

Options:

A.

DataRaptors

B.

FlexCards

C.

OmniScripts

D.

Integration Procedures

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Questions 28

A company has an existing OmniScript that agents use to create new billing accounts. It currently has three steps to capture the required information:

• Step 1: account name and legal number

• Step 2: billing cycle and monthly due date

• Step 3: email and telephone number

After each step, a DataRaptor is used to update the account information in Salesforce.

Following best practices, which two improvements can the consultant recommend for this OmniScript?

Choose 2 answers

Options:

A.

Create a reusable OmniScript for this process

B.

Use a single DataRaptor to save the information

C.

Combine the three steps into one step

D.

Configure the save for later property

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Questions 29

A business Implements FlexCards in their customer 360° view. The business wants to add a new action to on the FlexCards that redirects users to an external web page.

Which type of action should the consultant recommend to meet this new requirement?

Options:

A.

Redirect

B.

Event

C.

Navigate

D.

URL

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Questions 30

A company implements an integration procedure that is invoked from an OmniScript. The integration procedure includes a very long-running process that makes users impatient.

Which feature should the consultant recommend to Improve performance and address users' concerns?

Options:

A.

Try Catch

B.

Batch jobs

C.

Chaining

D.

Conditions

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Questions 31

A business plans to implement new tools for their call center agents to increase efficiency and improve customer experience. The business needs to reduce new agent ramp-up time. During the discovery phase of the project, the business identifies the following requirements for the project:

• Easy access to frequent processes

• "At a glance" dashboards of customer information

• Lists of customer bills, which are stored on an external system

Which two FlexCard benefits should the consultant highlight when presenting a proposed solution?

Choose 2 answers

Options:

A.

Guide users through complex processes

B.

Display differentactions based on context

C.

Allow customers to enter bill payment information

D.

Display a 360° view of the customer

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Questions 32

A consultant has a project with the following requirement: "Agents need to follow a standard customer greeti…. script in order to ensure brand consistency."

Which OmniScript element should the consultant recommend to ensure the agents can see and follow these standard scripts?

Options:

A.

Input Block

B.

Text Area

C.

Headline

D.

Step

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Questions 33

What is the purpose of a DataRaptor Load?

Options:

A.

Write data to Salesforce objects

B.

Post data to Salesforce APIs

C.

Load data to an Interface object

D.

Send data to a PDF template

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Questions 34

Which element retrieves data from a Salesforce picklist in an org?

Options:

A.

DataRaptor Extract Action

B.

Lookup

C.

Select

D.

Calculation Action

E.

Mark this item for later review.

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Questions 35

A company uses calculation procedures to determine product pricing. Due to the company's pricing schedules, there is always more than one calculation procedure active at one time for a given date.

In this scenario, how will the calculation engine select which calculation procedure to run?

Options:

A.

Date modified

B.

Priority

C.

Sequence

D.

Date created

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Exam Name: Salesforce Certified OmniStudio Consultant Exam (SU24)
Last Update: Dec 2, 2024
Questions: 117
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