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W is the supervisor of the house-keeping team in a large hotel. X, a member of the team, is consistently late to work which means that other team members have to perform extra work. A number of team members have also complained to W about X's aggressive behaviour. Two months ago W spoke to X informally about these issues and for a short period things improved.
But it is now clear that X is again displaying unacceptable behaviour and upsetting colleagues. W knows further action must now be taken to deal with the situation.
With reference to the disciplinary process, which is the best course of action for W to take?
A leader of a new project at a marketing agency believes that good leadership requires focus on both the task needs and individual needs.
Based on Adair's action-centered leadership theory, which of the following skills is the leader less likely to have due to this?
Select ALL that apply.
Which of the following initiatives and schemes should be undertaken as a formal project?
Select ALL that apply.
The Finance Director in an organisation has suffered from some criticism in her management approach, in particular her poor communication methods. For example, using finance jargon in her emails and sending messages out of normal office working hours.
This has lead to some of the members of staff being demotivated.
Which of the following possible recommendations would improve the communication situation present in this organisaion?
Select ALL that apply.
Third party consultants, Member rotation, Confrontation, and Super-ordinate goals are examples of which of the following?
Barney (1991) identified four criteria necessary for a resource to be classed as unique and thus give competitive advantage. One of these is that it shouldn't be substitutable and another is that it should be rare.
Which TWO of the options below make up the list of four?
Harvey Maylor created a project life cycle model based on four discrete and sequential stages. This is known as the 4D model. One of the stages involves the following activities:
- Documentation must be completed. Contracts, letters, accounting records etc. must be filed properly.
- Project systems must be closed down, including accounting systems - only after all costs have been settled.
- Handover to the client/end users must take place, and where appropriate obtain sign-off to signify that the contract is complete.
- Review the project to provide project staff with immediate feedback on performance.
To which stage of the 4D model do these activities apply?
Which of the following statements does NOT help characterise Quinn's notion of logical incrementalism?
KK manufactures mobile phones and it possesses an inimitable resource in the mobile phone market in which it currently competes.
Which of the following best describes this type of resource?
Which of the following are classed as part of the move stage of Lewin's model of change?
Select ALL that apply.
Which of the following statements are not true based on Stalk, Evans and Schulman's principles of capability-based competition?
Select ALL that apply.
A company, which is heavily reliant on its IT systems, experiences a critical problem affecting its just-in-time processes. The manager recognises an immediate need to change and upgrade systems, which he knows will meet resistance by some long serving staff.
Which of the following would be the most appropriate method for dealing with the resistance at this time?
A company is currently at the stage of organising the data which is captured within the big data process. What will they need to do next in order to complete all stages?
Select ALL that apply.
A company has used the Boston Consulting Group (BCG) matrix to plot the position of its products according to their relative market share and the growth of the market.
It has identified that it has several products under the heading of star.
Which of the following best describes its likely cash position?
There are several techniques that can be used when planning a project. Which of the following best describes a Work Breakdown Structure?
The type of culture typified in an organisation where there is a clear hierarchical structure, formalised rules for decision making and clearly defined jobs is called a
The Managing Director of a large golf complex is using Drucker's five questions to help develop a new strategy.
Which of the following statements does not answer one of Drucker's questions?
A large multinational organisation, with financial processing centres in several countries in which it operates, has chosen to consolidate these activities on one site or, in other words, into a Shared Service Centre (SSC).
Which THREE of the following are drawbacks of an SSC?
Which type of culture, according to Charles Handy, is identified by an individual's tasks being clearly defined and their power coming from their position in the hierarchy?
According to Kurt Lewin which of the following leadership styles was thought to result in the highest level of productivity and satisfaction?
After undertaking competitive analysis, a company has assembled the information and is now in a position to benchmark its performance against that of its competitor. A manager has been asked to carry out strategic benchmarking, but he is unsure of what information he should use.
Which TWO of the options below could be used to undertake Strategic Benchmarking?
When comparing a resource based approach with a positioning based approach, which of the following are statements are true about the positioning based approach?
Select ALL that apply.
In the UK there is a principles based approach to corporate governance. Which THREE of the following statements are part of this approach?
Setting a mission is the first stage of the rational approach to strategy setting. According to David, which THREE of the following are useful areas to include in an organisation's mission statement?
The manager of Company A has decided to upgrade the IT systems in 18 months time. Although the employees understand the need and benefits from the change there is still some resistance from fear of the unknown and a question mark over the security of their jobs.
Which TWO of the methods below for dealing with change are most appropriate under these circumstances?
TESTED 28 Apr 2024
