Salesforce Salesforce-Contact-Center Exam Dumps FAQs
What topics are covered in the Salesforce-Contact-Center Accredited Professional Certification Exam?
The Salesforce Salesforce-Contact-Center and Salesforce Process-Automation exams are both part of Salesforce's Accredited Professional Pathways, but they focus on different areas of expertise:
- Salesforce Salesforce-Contact-Center Exam: The Salesforce Salesforce-Contact-Center Exam focuses on managing and optimizing customer service operations using Salesforce Service Cloud. It tests knowledge in areas like case management, service analytics, and the use of automation tools to enhance customer interactions.
- Salesforce Process-Automation Exam: The Salesforce Process-Automation Exam is designed to assess skills in implementing and managing automated processes within Salesforce. It covers workflow automation, process builder, approval processes, and the use of robotic process automation (RPA) to improve business efficiency.