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Apple Service Fundamentals Exam

Last Update May 21, 2024
Total Questions : 70

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Last Update May 21, 2024
Total Questions : 70

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Last Update May 21, 2024
Total Questions : 70

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Apple Service Fundamentals Exam Questions and Answers

Questions 1

In which of the following circumstances should a technician ensure that he or she is grounded to minimize ESD?



The technician is conducting a current test on a device.


The technician is working on a device that is plugged in to AC power.


The technician is cleaning the display on a device after reassembly.


The technician is replacing a circuit board inside a device.

Questions 2

Joanna is not convinced that taking ESD precautions makes any difference in repair quality. She states, “If Apple was really serious about ESD precautions, they would not instruct customers to simply touch metal before replacing customer-installable parts.”

Which of the following is the correct response to this statement?



Customers can complete these part replacements more quickly, reducing the chance of ESD damage.


Customers are more likely to understand ESD precautions than technicians are.


Customers replace far fewer parts than service technicians.


Customers are more careful because it is their own device.

Questions 3

You are in the process of isolating a customer issue and have ruled out an environmental or educational cause. You suspect the issue is with the device.

If the issue is with the device software, which of the following are possible causes? (Choose three.)



Sleep/Wake button


Faulty video board


Third-party software


User-installed data such as images or documents


The operating system


Damaged display


User installed parts