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3313 Avaya Aura® Contact Center Maintenance and Troubleshooting Exam Questions and Answers

Questions 4

While investigating an issue with Contact Center Manager Server (CCMS), you discover that the Task Flow Executor (TFE) frequently restarts. In an effort to discover the cause of the restarts, you decide to review the TFE log file.

Which file contains the most recent TFE logs?

Options:

A.

D:\Avaya\l_ogs\CCMS\CCMS_TFE_1

B.

D:\Avaya\Logs\CCMS_TFE_5

C.

D:\Avaya\Logs\CCMS\TFE_1

D.

D:\Avaya\Logs\CCMS\CCMS_TFE_5

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Questions 5

Firewalls are a key part of keeping networked computers safe and secure.

Which three statements regarding Avaya Aura® Contact Center (AACC) and firewalls are true? (Choose

Options:

A.

Download and install Microsoft security patches to AACC servers as patches become available.

B.

If required you can import an AACC Firewall Policy.

C.

AACC host-based firewalls can typically cause issues unless they are properly imported.

D.

With every Service Pack, AACC installs a firewall policy which opens up the ports for an AACC solution to communicate and function.

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Questions 6

Which Contact Center Multimedia utility is used to view multimedia contacts listed by the type of contact (e.g. Email, IM, Outbound, Web Chat, and etc.)?

Options:

A.

CCMA > Multimedia

B.

Multimedia Dashboard

C.

Multimedia Administrator

D.

CCMM Database Logging

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Questions 7

Which two Avaya Aura Contact Center (AACC) Log files can be analyzed using the Avaya SIP Sleuth tool? (Choose two.)

Options:

A.

AAMS Sip message logs

B.

CCMS_ASM

C.

CCMS_SGM_SipMessages

D.

11S Access logs

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Questions 8

Avaya Agent Desktop (AAD) is not displaying any Communication Control Toolkit (CCT) resource.

From CCT Administration, what three checks would you make for CCT configuration issues? (Choose three.)

Options:

A.

Verify that the DNs configured on the telephone are configured as addresses in CCT.

B.

Verify that the domain account has at least one address assigned in CCT.

C.

Verify that the domain account AAD is running under is configured in CCT.

D.

Verify that the CDNs configured on the telephone are configured as addresses in CCT.

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Questions 9

In an Avaya Aura® Contact Center (AACC) multimedia environment with Communications Control Toolkit (CCT), which NCCT service is not used in a SIP deployment?

Options:

A.

NCCT OI Service

B.

NCCT Service

C.

NCCT SMON

D.

NCCT TAPI Connector

E.

NCCTDALS

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Exam Code: 3313
Exam Name: Avaya Aura® Contact Center Maintenance and Troubleshooting Exam
Last Update: May 2, 2024
Questions: 63
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