The audio on a user's mobile device is inconsistent when the user uses wireless headphones and moves around. Which of the following should a technician perform to troubleshoot the issue?
A systems administrator is creating periodic backups of a folder on a Microsoft Windows machine. The source data is very dynamic, and files are either added or deleted regularly. Which of the following utilities can be used to ‘mirror the source data for the backup?
After a failed update, an application no longer launches and generates the following error message: Application needs to be repaired. Which of the following Windows 10 utilities should a technician use to address this concern?
A user reports that the pages flash on the screen two or three times before finally staying open when attempting to access banking web pages. Which of the following troubleshooting steps should the technician perform NEXT to resolve the issue?
A technician is finalizing a new workstation for a user. The user's PC will be connected to the internet but will not require the same private address each time. Which of the following protocols will the technician MOST likely utilize?
An IT security team is implementing a new Group Policy that will return a computer to the login after three minutes. Which of the following BEST describes the change in policy?
A technician is troubleshooting application crashes on a Windows workstation. Each time the workstation user tries to open a website in a browser, the following message is displayed:
crypt32.d11 is missing not found
Which of the following should the technician attempt FIRST?
A user receives the following error while attempting to boot a computer.
BOOTMGR is missing
press Ctrl+Alt+Del to restart
Which of the following should a desktop engineer attempt FIRST to address this issue?
A technician receives a call from a user who is unable to open Outlook. The user states that Outlook worked fine yesterday, but the computer may have restarted sometime overnight. Which of the following is the MOST likely reason Outlook has stopped functioning?
A user updates a mobile device's OS. A frequently used application becomes consistently unresponsive immediately after the device is launched. Which of the following troubleshooting steps should the user perform FIRST?
A user calls the help desk and reports a workstation is infected with malicious software. Which of the following tools should the help desk technician use to remove the malicious software? (Select TWO).
A user installed a new application that automatically starts each time the user logs in to a Windows 10 system. The user does not want this to happen and has asked for this setting to be changed. Which of the following tools would the technician MOST likely use to safely make this change?
A user in a corporate office reports the inability to connect to any network drives. No other users have reported this issue. Which of the following is the MOST likely reason the user is having this issue?
A technician receives a call from a user who is on vacation. The user provides the necessary credentials and asks the technician to log in to the
users account and read a critical email that the user has been expecting. The technician refuses because this is a violation of the:
A junior administrator is responsible for deploying software to a large group of computers in an organization. The administrator finds a script on a popular coding website to automate this distribution but does not understand the scripting language. Which of the following BEST describes the risks in running this script?
Antivirus software indicates that a workstation is infected with ransomware that cannot be quarantined. Which of the following should be performed FIRST to prevent further damage to the host and other systems?
A laptop user is visually impaired and requires a different cursor color. Which of the following OS utilities is used to change the color of the cursor?
A technician downloaded software from the Internet that required the technician to scroll through a text box and at the end of the text box, click a
button labeled Accept Which of the following agreements IS MOST likely in use?
While browsing a website, a staff member received a message that the website could not be trusted. Shortly afterward, several other colleagues reported the same issue across numerous other websites. Remote users who were not connected to corporate resources did not have any issues. Which of the following is MOST likely the cause of this issue?
A user reports a workstation has been performing strangely after a suspicious email was opened on it earlier in the week. Which of the following should the technician perform FIRST?
A technician is troubleshooting a computer with a suspected short in the power supply. Which of the following is the FIRST step the technician should take?
A user is being directed by the help desk to look up a Windows PC's network name so the help desk can use a remote administration tool to assist the user. Which of the following commands would allow the user to give the technician the correct information? (Select TWO).
A small business owner wants to install newly purchased software on all networked PCs. The network is not configured as a domain, and the owner wants to use the easiest method possible. Which of the following is the MOST deficient way lor the owner to install the application?
Following a recent power outage, several computers have been receiving errors when booting. The technician suspects file corruption has occurred. Which of the following steps should the technician try FIRST to correct the issue?
A police officer often leaves a workstation for several minutes at a time. Which of the following is the BEST way the officer can secure the workstation quickly when walking away?
A technician is reimaging a desktop PC. The technician connects the PC to the network and powers it on. The technician attempts to boot the computer via the NIC to image the computer, but this method does not work. Which of the following is the MOST likely reason the computer is unable to boot into the imaging system via the network?
An IT services company that supports a large government contract replaced the Ethernet cards on several hundred desktop machines to comply With regulatory requirements. Which of the following disposal methods for the non-compliant cards is the MOST environmentally friendly?
A mobile phone user has downloaded a new payment application that allows payments to be made with a mobile device. The user attempts to use the device at a payment terminal but is unable to do so successfully. The user contacts a help desk technician to report the issue. Which of the following should the technician confirm NEXT as part of the troubleshooting process?
A company discovered that numerous computers from multiple geographic locations are sending a very high number of connection requests which is causing the company’s web server to become unavailable to the general public. Which of the following attacks is occurring?
A technician is setting up a new laptop. The company's security policy states that users cannot install virtual machines. Which of the following should the technician implement to prevent users from enabling virtual technology on their laptops?
In which of the following scenarios would remote wipe capabilities MOST likely be used? (Select TWO).
A Microsoft Windows PC needs to be set up for a user at a targe corporation. The user will need access to the corporate domain to access email and shared drives. Which of the following versions of Windows would a technician MOST likely deploy for the user?
A company is deploying mobile phones on a one-to-one basis, but the IT manager is concerned that users will root/jailbreak their phones. Which of the following technologies can be implemented to prevent this issue?
The web browsing speed on a customer's mobile phone slows down every few weeks and then returns to normal after three or four days. Restarting the device does not usually restore performance. Which of the following should a technician check FIRST to troubleshoot this issue?
A user has a license for an application that is in use on a personal home laptop. The user approaches a systems administrator about using the same license on
multiple computers on the corporate network. Which of the following BEST describes what the systems administrator should tell the user?
A technician received a call stating that all files in a user's documents folder appear to be Changed, and each of the files now has a look file
extension Which pf the following actions is the FIRST step the technician should take?
A manager reports that staff members often forget the passwords to their mobile devices and applications. Which of the following should the systems administrator do to reduce the number of help desk tickets submitted?
A new service desk is having a difficult time managing the volume of requests. Which of the following is the BEST solution for the department?
Which of the following is a data security standard for protecting credit cards?
A technician just completed a Windows 10 installation on a PC that has a total of 16GB of RAM. The technician notices the Windows OS has only 4GB of RAM available for use. Which of the following explains why the OS can only access 46B of RAM?
The findings from a security audit indicate the risk of data loss from lost or stolen laptops is high. The company wants to reduce this risk with minimal impact to users who want to use their laptops when not on the network. Which of the following would BEST reduce this risk for Windows laptop users?
A user reports a computer is running slow. Which of the following tools will help a technician identity the issued
A technician is troubleshooting an issue involving programs on a Windows 10 machine that are loading on startup but causing excessive boot times. Which of the following should the technician do to selectively prevent programs from loading?
A technician is installing new software on a macOS computer. Which of the following file types will the technician MOST likely use?
A user reports that a workstation is operating sluggishly Several other users operate on the same workstation and have reported that the workstation is operating normally. The systems administrator has validated that the workstation functions normally. Which of the following steps should the systems administrator most likely attempt NEXT?
Once weekly a user needs Linux to run a specific open-source application that is not available for the currently installed Windows platform. The user has limited bandwidth throughout the day. Which of the following solutions would be the MOST efficient, allowing for parallel execution of the Linux application and Windows applications?
Welcome to your first day as a Fictional Company. LLC helpdesk employee. Please work the tickets in your helpdesk ticket queue.
Click on individual tickers to see the ticket details. View attachments to determine the problem.
Select the appropriate issue from the 'issue' drop-down menu. Then, select the MOST efficient resolution from the 'Resolution' drop-down menu. Finally, select the proper command or verification to remediate or confirm your fix of the issue from the Verify Resolve drop-down menu.
A user is unable to use any internet-related functions on a smartphone when it is not connected to Wi-Fi When the smartphone is connected to Wi-Fi the user can browse the internet and send and receive email. The user is also able to send and receive text messages and phone calls when the smartphone is not connected to Wi-Fi. Which of the following is the MOST likely reason the user is unable to use the internet on the smartphone when it is not connected to Wi-Fi?
A technician suspects the boot disk of a user's computer contains bad sectors. Which of the following should the technician verify in the command prompt to address the issue without making any changes?
A user contacted the help desk to report pop-ups on a company workstation indicating the computer has been infected with 137 viruses and payment is needed to remove them. The user thought the company-provided antivirus software would prevent this issue. The help desk ticket states that the user only receives these messages when first opening the web browser. Which of the following steps would MOST likely resolve the issue? (Select TWO)
A technician has been tasked with using the fastest and most secure method of logging in to laptops. Which of the following log-in options meets these requirements?
A call center technician receives a call from a user asking how to update Windows Which of the following describes what the technician should do?
A company installed a new backup and recovery system. Which of the following types of backups should be completed FIRST?
A user has requested help setting up the fingerprint reader on a Windows 10 laptop. The laptop is equipped with a fingerprint reader and is joined to a domain Group Policy enables Windows Hello on all computers in the environment. Which of the following options describes how to set up Windows Hello Fingerprint for the user?
Which of the following provide the BEST way to secure physical access to a data cento server room? (Select TWO).
A help desk technician is troubleshooting a workstation in a SOHO environment that is running above normal system baselines. The technician discovers an unknown executable with a random string name running on the system. The technician terminates the process, and the system returns to normal operation. The technician thinks the issue was an infected file, but the antivirus is not detecting a threat. The technician is concerned other machines may be infected with this unknown virus. Which of the following is the MOST effective way to check other machines on the network for this unknown threat?
A user is unable to log in to the domain with a desktop PC, but a laptop PC is working properly on the same network. A technician logs in lo the desktop PC with a local account but is unable to browse to the secure intranet site to get troubleshooting tools. Which of the following is the MOST likely cause of the issue?
A technician needs to exclude an application folder from being cataloged by a Windows 10 search. Which of the following utilities should be used?
Which of the following must be maintained throughout the forensic evidence life cycle when dealing with a piece of evidence?
An architecture firm is considering upgrading its computer-aided design (CAD) software to the newest version that forces storage of backups of all CAD files on the software's cloud server. Which of the following is MOST likely to be of concern to the IT manager?
A user reports a PC is running slowly. The technician suspects it has a badly fragmented hard drive. Which of the following tools should the technician use?
Upon downloading a new ISO, an administrator is presented with the following string:
59d15a16ce90cBcc97fa7c211b767aB
Which of the following BEST describes the purpose of this string?
Which of the following is the MOST important environmental concern inside a data center?
A change advisory board just approved a change request. Which of the following is the MOST likely next step in the change process?
A technician needs to formal a USB drive to transfer 20GB of data from a Linux computer to a Windows computer. Which of the following filesystems will the technician MOST likely use?
A technician needs to format a USB drive to transfer 20GB of data from a Linux computer to a Windows computer. Which of the following filesystems will the technician MOST likely use?
A customer reported that a home PC with Windows 10 installed in the default configuration is having issues loading applications after a reboot occurred in the middle of the night. Which of the following is the FIRST step in troubleshooting?
A technician installed a known-good, compatible motherboard on a new laptop. However, the motherboard is not working on the laptop. Which of the following should the technician MOST likely have done to prevent damage?
The command cac cor.ptia. txt was issued on a Linux terminal. Which of the following results should be expected?
A technician needs to recommend the best backup method that will mitigate ransomware attacks. Only a few files are regularly modified, however, storage space is a concern. Which of the following backup methods would BEST address these concerns?
A technician is installing new network equipment in a SOHO and wants to ensure the equipment is secured against external threats on the Internet. Which of the following actions should the technician do FIRST?
A technician is working with a company to determine the best way to transfer sensitive personal information between offices when conducting business. The company currently uses USB drives and is resistant to change. The company's compliance officer states that all media at rest must be encrypted. Which of the following would be the BEST way to secure the current workflow?
When a user calls in to report an issue, a technician submits a ticket on the user's behalf. Which of the following practices should the technician use to make sure the ticket is associated with the correct user?
A user calls the help desk to report potential malware on a computer. The anomalous activity began after the user clicked a link to a free gift card in a recent email The technician asks the user to describe any unusual activity, such as slow performance, excessive pop-ups, and browser redirections. Which of the following should the technician do NEXT?
A technician is setting up a desktop computer in a small office. The user will need to access files on a drive shared from another desktop on the network. Which of the following configurations should the technician employ to achieve this goal?
After clicking on a link in an email a Chief Financial Officer (CFO) received the following error:
The CFO then reported the incident to a technician. The link is purportedly to the organization's bank. Which of the following should the technician perform FIRST?
Which of the following operating systems would most likely be used to run the inventory management system at a factory?
Which of the following is the most likely reason a filtration system is critical for data centers?
A remote user's smartphone is performing very slowly. The user notices that the performance improves slightly after rebooting but then reverts back to performing slowly. The user also notices that the phone does not get any faster after connecting to the company's corporate guest network. A technician sees that the phone has a large number of applications installed on it. Which of the following is the most likely cause of the issue?
A technician receives an invalid certificate error when visiting a website. Other workstations on the same local network are unable to replicate this issue. Which of the following is most likely causing the issue?
Which of the following involves sending arbitrary characters in a web page request?
A user reports a hardware issue to the help desk. Which of the following should the help desk technician do first when responding to the user?
A technician is building a new desktop machine for a user who will be using the workstation to render 3-D promotional movies. Which of the following is the most important component?
A technician is partitioning a hard disk. The five primary partitions should contain 4TB of free space. Which of the following partition styles should the technician use to partition the device?
Which of the following file types would be used in the Windows Startup folder to automate copying a personal storage table (.pst file) to a network drive at log-in?
A user reports seeing random, seemingly non-malicious advertisement notifications in the Windows 10 Action Center. The notifications indicate the advertisements are coming from a web browser. Which of the following is the best solution for a technician to implement?
A Linux technician needs a filesystem type that meets the following requirements:
. All changes are tracked.
. The possibility of file corruption is reduced.
· Data recovery is easy.
Which of the following filesystem types best meets these requirements?
ext3
A technician wants to mitigate unauthorized data access if a computer is lost or stolen. Which of the following features should the technician enable?
A management team at a small office wants to block access to inappropriate websites and create a log of these access attempts. Which of the following is a way to meet these requirements?
An organization is updating the monitors on kiosk machines. While performing the upgrade, the organization would like to remove physical input devices. Which of the following utilities in the Control Panel can be used to turn on the on-screen keyboard to replace the physical input devices?
Devices and Printers
A technician needs to replace a PC's motherboard. The technician shuts down the PC. Which of the following steps should the technician take next?
A technician needs to track evidence for a forensic investigation on a Windows computer. Which of the following describes this process?
Which of the following would allow physical access to a restricted area while maintaining a record of events?
A company-owned mobile device is displaying a high number of ads, receiving data-usage limit notifications, and experiencing slow response. After checking the device, a technician notices the device has been jailbroken. Which of the following should the technician do next?
An administrator has submitted a change request for an upcoming server deployment. Which of the following must be completed before the change can be approved?
Which of the following environmental factors are most important to consider when planning the configuration of a data center? (Select two).
A technician is troubleshooting a PC because the user has reported strange pop-up windows and computer performance issues. Which of the following actions should the technician take next?
A client wants a technician to set up a proxy server in a branch office to manage internet access. This involves configuring the workstations to use the new proxy server. Which of the following Internet Options tabs in Control Panel would be most appropriate for the technician to use to configure the settings?
A customer calls desktop support and begins yelling at a technician. The customer claims to have submitted a support ticket two hours ago and complains that the issue still has not been resolved. Which of the following describes how the technician should respond?
Place the customer on hold until the customer calms down.
Which of the following commands can a technician use to get the MAC address of a Linux distribution?
net use
Applications on a computer are not updating, which is preventing the user from opening certain files. Which of the following MMC snap-ins should the technician launch next to continue troubleshooting the issue?
Which of the following would typically require the most computing resources from the host computer?
Chrome OS
A technician is troubleshooting a Windows 10 PC that is unable to start the GUI. A new SSD and a new copy of Windows were recently installed on the PC. Which of the following is the most appropriate command to use to fix the issue?
msconfig
Which of the following are mobile operating systems used on smartphones? (Select two).
An office is experiencing constant connection attempts to the corporate Wi-Fi. Which of the following should be disabled to mitigate connection attempts?
SSID
A user is unable to access a remote server from a corporate desktop computer using the appropriate terminal emulation program. The user contacts the help desk to report the issue. Which of the following clarifying questions would be most effective for the help desk technician to ask the user in order to understand the issue?
Which of the following is command options is used to display hidden files and directories?
A technician cannot uninstall a system driver because the driver is currently in use. Which of the following tools should the technician use to help uninstall the driver?
A technician has verified a computer is infected with malware. The technician isolates the system and updates the anti-malware software. Which of the following should the technician do next?
Maintaining the chain of custody is an important part of the incident response process. Which of the following reasons explains why this is important?
A corporate smartphone was stored for five months after setup. During this time, the company did not have any system updates. When the phone is turned on, an application runs, but it crashes intermittently. Which of the following should a technician do next?
Restart the phone.
Which of the following operating systems is most commonly installed on home IoT devices?
A workstation's hard drive is making loud noises, applications are running slowly, and the workstation is rebooting unexpectedly. Which of the following should the technician do first to begin troubleshooting the issue?
A user reported that Windows has crashed several times during the day. A technician needs to check error messages to determine whether the issue pertains to the hardware or an application. Which of the following tools should the technician use?
While accessing a website, a user clicks on a menu option and nothing happens. Which of the following actions should the user take to most likely resolve this issue?
A technician discovers a user’s PC has a "No OS found" error message. Which of the following steps should the technician take next?
A technician needs to configure laptops so that only administrators can enable virtualization technology if needed. Which of the following should the technician configure?
After a failed attempt to open an email attachment for an unexpected overdue invoice, a smartphone user experiences abnormal performance when using their mobile browser and other applications. The user restarts the device, but the issue persists. Which of the following actions should the user take next?
Which of the following should be used to configure automatic backups on macOS?
Which of the following macOS file types requires mounting before installation?
A technician is setting up a wireless network in a small, crowded office and wants to minimize Wi-Fi access. Which of the following security settings should the technician enable?
A technician needs to configure a backup solution that will have the least additional expenses and impact on users. Which of the following steps should the technician complete? (Select two.)
A technician thinks a customer's computer may have a malware infection and wants to determine whether the computer is in communication with any other machines. Which of the following commands should the technician use?
h company uses shared drives as part of a workforce collaboration process. To ensure the correct access permissions, inheritance at the top-level folder is assigned to each department. A manager's team is working on confidential material and wants to ensure only the immediate team can view a specific folder and its subsequent files and subfolders. Which of the following actions should the technician most likely take?
A technician is troubleshooting a user's PC that is displaying pop-up windows advertising free software downloads. When the technician tries to open a document, the system displays an error message: "Not enough memory to perform this operation." Which of the following should be the technician's next step to resolve this issue?
Which of the following attacks can a hacker use to execute code on a user's computer when the user visits a specially prepared, malicious website?
A technician is troubleshooting a connectivity issue and wants to verify that traffic is flowing to the correct upstream locations. Which of the following commands should the technician use?
Which of the following commands should be used to display current processor activity on a Linux workstation?
The camera and microphone on an iPhone user's device are activating without any user input. The user’s friend recently modified the device to allow applications to be installed outside the normal App Store. Which of the following is the issue?
A user's work PC has been the target of multiple phishing attacks. Which of the following is a way for the user to prevent further attacks?
After access to a server room was breached, a technician needs to implement a secure method to prevent unauthorized access. Which of the following is the most secure solution?
An administrator needs to copy files to a Linux server at another office location so multiple users can access the files. Which of the following is the best for the administrator to use?
A customer needs to verify an executable file that the customer downloaded from a website. Which of the following should the customer use to verify the file?
A technician is troubleshooting an issue on a PC that has low disk space. Which of the following Control Panel utilities should the technician most likely use to investigate and remediate the issue?
A client recently upgraded their Windows 10 machine to Windows 11. The client reports the following message displays when turning the computer on: "Error loading operating system." Which of the following should a technician do first to troubleshoot this issue?
Which of the following is used to detect and record access to restricted areas?
A company needs to securely and remotely access network devices. Which of the following will allow the company to access these devices?
Which of the following features allows a user to install software from a DVD even when the laptop running macOS does not have an optical drive?
A systems administrator receives notification about unauthorized access to company resources outside normal business hours. Which of the following security measures should the systems administrator implement to prevent further unauthorized use?
A user receives a message on a PC stating it has been infected by malware. A technician runs a full scan on the user's machine and detects no malware. Later that day, the same message reappears. Which of the following steps should the technician take to restore the system to regular functionality?
Which of the following ensures proprietary information on a lost or stolen mobile device cannot be accessed while the device is offline?
Which of the following is the most practical method to reduce the number of clicks on phishing emails for a public-facing organization?
An organization has a goal to perform daily backups of a particular workstation and save them locally to the NAS. The organization needs to ensure these backup jobs are successful. Which of the following should the IT department do?
A user is unable to see the devices that are present on the network after changing some network settings in the Control Panel. Which of the following settings did the user change on the Windows 10 computer?
Which of the following helps ensure that a piece of evidence extracted from a PC is admissible in a court of law?
A technician sees a file that is requesting payment to a cryptocurrency address. Which of the following should the technician do first?
A workstation is displaying a message indicating that a user must exchange cryptocurrency for a decryption key. Which of the following is the best way for a technician to return the device to service safely?
A technician is creating a tunnel that hides IP addresses and secures all network traffic. Which of the following protocols is capable of enduring enhanced security?
A technician received a call from a user who clicked on a web advertisement Now. every time the user moves the mouse, a pop-up display across the monitor. Which of the following procedures should the technician perform?
A company recently experienced a security incident in which a USB drive containing malicious software was able to covertly install malware on a workstation. Which of the following actions should be taken to prevent this incident from happening again? (Select two).
A payroll workstation has data on it that needs to be readily available and can be recovered quickly if something is accidentally removed. Which of the following backup methods should be used to provide fast data recovery in this situation?
A user has a computer with Windows 10 Home installed and purchased a Windows 10 Pro license. The user is not sure how to upgrade the OS. Which of the following should the technician do to apply this license?
Which of the following physical security controls can prevent laptops from being stolen?
A technician needs to establish a remote access session with a user who has a Windows workstation. The session must allow for simultaneous viewing of the workstation by both the user and technician. Which of the following remote access technologies should be used?
Which of the following macOS utilities uses AES-128 to encrypt the startup disk?
A user visits a game vendor's website to view the latest patch notes, but this information is not available on the page. Which of the following should the user perform before reloading the page?
A PC is taking a long time to boot Which of the following operations would be best to do to resolve the issue at a minimal expense? (Select two).
A user reports an issue when connecting a mobile device to Bluetooth. The user states the mobile device's Bluetooth is turned on. Which of the following steps should the technician take NEXT to resolve the issue?
A new employee is having difficulties using a laptop with a docking station The laptop is connected to the docking station, and the laptop is closed. The external monitor works for a few seconds, but then the laptop goes to sleep. Which of the following options should the technician configure in order to fix the Issue?
A user's permissions are limited to read on a shared network folder using NTFS security settings. Which of the following describes this type of security control?
A desktop technician has received reports that a user's PC is slow to load programs and saved files. The technician investigates and discovers an older HDD with adequate free space. Which of the following should the technician use to alleviate the issue first?
An administrator is designing and implementing a server backup system that minimizes the capacity of storage used. Which of the following is the BEST backup approach to use in conjunction with synthetic full backups?
A systems administrator is tasked with configuring desktop systems to use a new proxy server that the organization has added to provide content filtering. Which of the following Windows utilities is the best choice for accessing the necessary configuration to complete this goal?
A user is unable to access files on a work PC after opening a text document. The text document was labeled "URGENT PLEASE READ.txt - In active folder, .txt file titled urgent please read". Which of the following should a support technician do FIRST?
A systems administrator is monitoring an unusual amount of network traffic from a kiosk machine and needs to Investigate to determine the source of the traffic. Which of the following tools can the administrator use to view which processes on the kiosk machine are connecting to the internet?
Which of the following common security vulnerabilities can be mitigated by using input validation?
A user connected a smartphone to a coffee shop's public Wi-Fi and noticed the smartphone started sending unusual SMS messages and registering strange network activity A technician thinks a virus or other malware has infected the device. Which of the following should the technician suggest the user do to best address these security and privacy concerns? (Select two).
Which of The following refers to the steps to be taken if an Issue occurs during a change Implementation?
A user wants to back up a Windows 10 device. Which of the following should the user select?
A user called the help desk lo report an Issue with the internet connection speed on a laptop. The technician thinks that background services may be using extra bandwidth. Which of the following tools should the technician use to investigate connections on the laptop?
A help desk technician determines a motherboard has failed. Which of the following is the most logical next step in the remediation process?
A department manager submits a help desk ticket to request the migration of a printer's port utilization from USB to Ethernet so multiple users can access the printer. This will be a new network printer; thus a new IP address allocation is required. Which of the following should happen immediately before network use is authorized?
A technician is unable to access the internet or named network resources. The technician receives a valid IP address from the DHCP server and can ping the default gateway. Which of the following should the technician check next to resolve the issue?
The battery life on an employee's new phone seems to be drastically less than expected, and the screen stays on for a very long time after the employee sets the phone down. Which of the following should the technician check first to troubleshoot this issue? (Select two).
A technician installs specialized software on a workstation. The technician then attempts to run the software. The workstation displays a message indicating the software is not authorized to run. Which of the following should the technician do to most likely resolve the issue?
A technician receives a help desk ticket from a user who is unable to update a phone. The technician investigates the issue and notices the following error message: Insufficient storage space
While analyzing the phone, the technician does not discover any third-party' applications or photos. Which of the following is the best way to resolve the issue?
A user installed a new computer game. Upon starting the game, the user notices the frame rates are low. Which of the following should the user upgrade to resolve the issue?
A technician installed Windows 10 on a workstation. The workstation only has 3.5GB of usable RAM, even though the technician installed 8GB. Which of the following is the MOST likely reason this system is not utilizing all the available RAM?
A Windows workstation that was recently updated with approved system patches shut down instead of restarting. Upon reboot, the technician notices an alert stating the workstation has malware in the root OS folder. The technician promptly performs a System Restore and reboots the workstation, but the malware is still detected. Which of the following BEST describes why the system still has malware?
A technician is in the process of installing a new hard drive on a server but is called away to another task. The drive has been unpackaged and left on a desk. Which of the following should the technician perform before leaving?
A large company is selecting a new Windows operating system and needs to ensure it has built-in encryption and endpoint protection. Which of the following Windows versions will MOST likely be selected?
A company implemented a BYOD policy and would like to reduce data disclosure caused by malware that may infect these devices. Which of the following should the company deploy to address these concerns?
A systems administrator is creating a new document with a list of the websites that users are allowed to access. Which of the following types of documents is the administrator MOST likely creating?
A neighbor successfully connected to a user's Wi-Fi network. Which of the following should the user do after changing the network configuration to prevent the neighbor from being able to connect again?
Which of the following filesystem formats would be the BEST choice to ensure read and write compatibility of USB flash drives across several generations of Microsoft operating systems?
A SOHO client is having trouble navigating to a corporate website. Which of the following should a technician do to allow access?
A user added a second monitor and wants to extend the display to it. In which of the following Windows settings will the user MOST likely be able to make this change?
A technician is preparing to remediate a Trojan virus that was found on a workstation. Which of the following steps should the technician complete BEFORE removing the virus?
An organization implemented a method of wireless security that requires both a user and the user's computer to be in specific managed groups on the server in order to connect to Wi-Fi. Which of the following wireless security methods BEST describes what this organization implemented?
A user has been unable to receive emails or browse the internet from a smartphone while traveling. However, text messages and phone calls are working without issue. Which of the following should a support technician check FIRST?
While staying at a hotel, a user attempts to connect to the hotel Wi-Fi but notices that multiple SSIDs have very similar names. Which of the following social-engineering attacks is being attempted?
A user needs assistance installing software on a Windows PC but will not be in the office. Which of the following solutions would a technician MOST likely use to assist the user without having to install additional software?
A Windows user recently replaced a computer The user can access the public internet on the computer; however, an internal site at https7/companyintranet.com:8888 is no longer loading. Which of the following should a technician adjust to resolve the issue?
Which of the following features allows a technician to configure policies in a Windows 10 Professional desktop?
A technician is troubleshooting boot times for a user. The technician attempts to use MSConfig to see which programs are starting with the OS but receives a message that it can no longer be used to view startup items. Which of the following programs can the technician use to view startup items?
A user lost a company tablet that was used for customer intake at a doctor's office. Which of the following actions would BEST protect against unauthorized access of the data?
Users report having difficulty using the Windows Hello facial recognition feature. Which of the following is a secondary feature of Windows Hello that can be used to log in?
A technician is setting up a new PC in a SOHO. Which of the following should the technician most likely configure on the PC?
A company uses shared drives as part of a workforce collaboration process. To ensure the correct access permissions, inheritance at the top-level folder is assigned to each department. A manager's team is working on confidential material and wants to ensure only the immediate team can view a specific folder and its subsequent files and subfolders. Which of the following actions should the technician most likely take?
Which of the following operating systems were designed for smartphones? (Select two).
An administrator needs to back up the following components of a single workstation:
•The installation of the operating system
•Applications
•User profiles
•System settings
Which of the following backup methods can the administrator use to ensure the workstation is properly backed up?
A user is experiencing the following issues with Bluetooth on a smartphone:
•The user cannot hear any sound from a speaker paired with the smartphone.
•The user is having issues synchronizing data from their smart watch, which is also connected via Bluetooth.
A technician checked the Bluetooth settings, confirmed it is successfully paired with a speaker, and adjusted the volume levels, but still could not hear anything. Which of the following steps should the technician take next to troubleshoot the Bluetooth issues?
A technician is configuring a SOHO router and wants to only allow specific computers on the network. Which of the following should the technician do?
A company was recently attacked by ransomware. The IT department has remediated the threat and determined that the attack method used was email. Which of the following is the most effective way to prevent this issue from reoccurring?
A user recently downloaded a free game application on an Android device. The device then began crashing frequently and quickly losing its battery charge. Which of the following should the technician recommend be done first to remediate these issues? (Select two).
A technician is setting up a printer on a Linux workstation. Which of the following commands should the technician use to set the default printer?
A user clicked a link in an email, and now the cursor is moving around on its own. A technician notices that File Explorer is open and data is being copied from the local drive to an unknown cloud storage location. Which of the following should the technician do first?
A user accidentally installed the incorrect word processing application on an iMac. Which of the following would allow the user to uninstall the incorrect application?
A user reports receiving constant, unwanted pop-ups and being unable to close the browser window. These issues have impacted the user's productivity and may have caused the user's files to be altered. Which of the following should a technician do to address these issues with minimal impact to the user?
A malicious user was able to export an entire website's user database by entering specific commands into a field on the company's website. Which of the following did the malicious user most likely exploit to extract the data?
A technician downloaded an OS installation file but is unable to run it. When the technician tries to open the file, a message indicates no software is installed to run this file. Which of the following should the technician do next to attempt to access the OS file?
A technician wants to harden Windows workstations after a recent security audit indicated the company is vulnerable to brute-force attacks. Which of the following features should the technician implement to mitigate such attacks?
A technician is doing a bare-metal installation of the Windows 10 operating system. Which of the following prerequisites must be in place before the technician can start the installation process?
A user wants to back up a device's OS and data. Which of the following is the best way to accomplish this task?
A technician needs to upgrade a legacy system running on a 32-bit OS with new applications that can work both on a 32-bit and a 64-bit system. The legacy system is critically important to the organization. The IT manager cautions that the new applications must not have a detrimental effect on company finances. Which of the following impacts is the IT manager most concerned with?
A user receives an error message on a Windows 10 device when trying to access a mapped drive from a Windows XP machine in the office. Other Windows XP devices in the office can access the drive. Which of the following Control Panel utilities should the user select to enable connectivity to the device?
Which of the following operating systems was the app file type designed to run under as an application file bundle?
A technician is troubleshooting a Windows 10 PC that has experienced a BSOD. The user recently installed optional Windows updates. Which of the following is best way to resolve the issue?
A customer, whose smartphone's screen was recently repaired, reports that the device has no internet access through Wi-Fi. The device shows that it is connected to Wi-Fi, has an address of 192.168.1.42. and has no subnet mask. Which of the following should the technician check next?
A customer service representative is unable to send jobs to a printer at a remote branch office. However, the representative can print successfully to a local network printer. Which of the following commands should a technician use to view the path of the network traffic from the PC?
A technician needs to implement a system to handle both authentication and authorization. Which of the following meets this requirement?
Which of the following features can a technician use to ensure users are following password length requirements?
A user received an alert from a Windows computer indicating low storage space. Which of the following will best resolve this issue?
A technician needs to strengthen security controls against brute-force attacks. Which of the following options best meets this requirement?
Multiple users are reporting audio issues as well as performance issues after downloading unauthorized software. You have been dispatched to identify and resolve any issues on the network using best practice procedures.
INSTRUCTIONS
Quarantine and configure the appropriate device(s) so that the users' audio issues are
resolved using best practice procedures.
Multiple devices may be selected for quarantine.
Click on a host or server to configure services.
A company using Active Directory wants to change the location of all users' "Documents" to a file server on the network. Which of the following should the company set up to accomplish this task?
Which of the following Linux commands would help to identify which directory the user is currently operating in?
A technician is troubleshooting a user’s PC that is running slowly and displaying frequent pop-ups. The technician thinks malware may be causing the issues, but before the issues began the user installed anti-malware software in response to a pop-up window Which of the following is the most likely cause of these issues'?
A technician wants to securely dispose of storage drives. Which of the following is the best way to eliminate data on SSDs?
A technician is troubleshooting a PC that is unable to perform DNS lookups. Utilizing the following firewall output:
Protocol/PortActionDirection
1 AllowOut
445 BlockOut
53 BlockOut
123 BlockOut
80 BlockOut
Which of the following ports should be opened to allow for DNS recursion?
Which of the following macOS features provides the user with a high-level view of all open windows?
A technician needs to transfer a file to a user's workstation. Which of the following would BEST accomplish this task utilizing the workstation's built-in protocols?
Which of the following options should MOST likely be considered when preserving data from a hard drive for forensic analysis? (Select TWO).
A company acquired a local office, and a technician is attempting to join the machines at the office to the local domain. The technician notes that the domain join option appears to be missing. Which of the following editions of Windows is MOST likely installed on the machines?