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220-1102 CompTIA A+ Certification Core 2 Exam Questions and Answers

Questions 4

A company installed a new backup and recovery system. Which of the following types of backups should be completed FIRST?

Options:

A.

Full

B.

Non-parity

C.

Differential

D.

Incremental

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Questions 5

Which of the following defines the extent of a change?

Options:

A.

Scope

B.

Purpose

C.

Analysis

D.

Impact

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Questions 6

A user reports that a PC seems to be running more slowly than usual. A technician checks system resources, but disk, CPU, and memory usage seem to be fine. The technician sees that GPU temperature is extremely high. Which of the following types of malware is MOST likely to blame?

Options:

A.

Spyware

B.

Cryptominer

C.

Ransormvare

D.

Boot sector virus

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Questions 7

A computer is restarting automatically and displaying the following error message: "Your PC ran into a problem and needs to restart. We're just collecting some error info, and then we'll restart for you. (0% complete)." Which of the following should the technician do first to diagnose the issue?

Options:

A.

Check the system event logs.

B.

Verify the hardware driver versions.

C.

Install Windows updates.

D.

Perform a RAM diagnostic.

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Questions 8

A technician receives a ticket indicating the user cannot resolve external web pages However, specific IP addresses are working. Which of the following does the technician MOST likely need to change on the workstation to resolve the issue?

Options:

A.

Default gateway

B.

Host address

C.

Name server

D.

Subnet mask

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Questions 9

A technician is investigating an employee's smartphone that has the following symptoms

• The device is hot even when it is not in use.

•Applications crash, especially when others are launched.

• Certain applications, such as GPS, are in portrait mode when they should be in landscape mode.

Which of the following can the technician do to MOST likely resolve these issues with minimal impact? (Select TWO).

Options:

A.

Turn on autorotation

B.

Activate airplane mode.

C.

Close unnecessary applications

D.

Perform a factory reset

E.

Update the device's operating system

F.

Reinstall the applications that have crashed.

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Questions 10

A user is experiencing frequent malware symptoms on a Windows workstation. The user has tried several times to roll back the state but the malware persists. Which of the following would MOST likely resolve the issue?

Options:

A.

Quarantining system files

B.

Reimaging the workstation

C.

Encrypting the hard drive

D.

Disabling TLS 1.0 support

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Questions 11

Once weekly a user needs Linux to run a specific open-source application that is not available for the currently installed Windows platform. The user has limited bandwidth throughout the day. Which of the following solutions would be the MOST efficient, allowing for parallel execution of the Linux application and Windows applications?

Options:

A.

Install and run Linux and the required application in a PaaS cloud environment

B.

Install and run Linux and the required application as a virtual machine installed under the Windows OS

C.

Use a swappable drive bay for the boot drive and install each OS with applications on its own drive Swap the drives as needed

D.

Set up a dual boot system by selecting the option to install Linux alongside Windows

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Questions 12

A call center technician receives a call from a user asking how to update Windows Which of the following describes what the technician should do?

Options:

A.

Have the user consider using an iPad if the user is unable to complete updates

B.

Have the user text the user's password to the technician.

C.

Ask the user to click in the Search field, type Check for Updates, and then press the Enter key

D.

Advise the user to wait for an upcoming, automatic patch

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Questions 13

A user is having phone issues after installing a new application that claims to optimize performance. The user downloaded the application directly from the vendor's website and is now experiencing high network utilization and is receiving repeated security warnings. Which of the following should the technician perform FIRST to mitigate the issue?

Options:

A.

Reset the phone to factory settings

B.

Uninstall the fraudulent application

C.

Increase the data plan limits

D.

Disable the mobile hotspot.

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Questions 14

A customer calls a service support center and begins yelling at a technician about a feature for a product that is not working to the customer's satisfaction. This feature is not supported by the service support center and requires a field technician to troubleshoot. The customer continues to demand service. Which of the following is the BEST course of action for the support center representative to take?

Options:

A.

Inform the customer that the issue is not within the scope of this department.

B.

Apologize to the customer and escalate the issue to a manager.

C.

Ask the customer to explain the issue and then try to fix it independently.

D.

Respond that the issue is something the customer should be able to fix.

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Questions 15

A user reports a computer is running slow. Which of the following tools will help a technician identity the issued

Options:

A.

Disk Cleanup

B.

Group Policy Editor

C.

Disk Management

D.

Resource Monitor

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Questions 16

After a recent mobile OS upgrade to a smartphone, a user attempts to access their corporate email, but the application does not open. A technician restarts the smartphone, but the issue persists. Which of the following is the most likely way to resolve the issue?

Options:

A.

Updating the failed software

B.

Registering the smartphone with an MDM solution

C.

Installing a third-party client

D.

Clearing the cache partition

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Questions 17

A technician needs to document who had possession of evidence at every step of the process. Which of the following does this process describe?

Options:

A.

Rights management

B.

Audit trail

C.

Chain of custody

D.

Data integrity

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Questions 18

Which of the following provide the BEST way to secure physical access to a data cento server room? (Select TWO).

Options:

A.

Biometric lock

B.

Badge reader

C.

USB token

D.

Video surveillance

E.

Locking rack

F.

Access control vestibule

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Questions 19

A systems administrator is setting up a Windows computer for a new user Corporate policy requires a least privilege environment. The user will need to access advanced features and configuration settings for several applications. Which of the following BEST describes the account access level the user will need?

Options:

A.

Power user account

B.

Standard account

C.

Guest account

D.

Administrator account

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Questions 20

Which of the following often uses an SMS or third-party application as a secondary method to access a system?

Options:

A.

MFA

B.

WPA2

C.

AES

D.

RADIUS

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Questions 21

A technician is troubleshooting an issue involving programs on a Windows 10 machine that are loading on startup but causing excessive boot times. Which of the following should the technician do to selectively prevent programs from loading?

Options:

A.

Right-click the Windows button, then select Run entering shell startup and clicking OK, and then move items one by one to the Recycle Bin

B.

Remark out entries listed HKEY_LOCAL_MACHINE>SOFTWARE>Microsoft>Windows>CurrentVersion>Run

C.

Manually disable all startup tasks currently listed as enabled and reboot checking for issue resolution at startup

D.

Open the Startup tab and methodically disable items currently listed as enabled and reboot, checking for issue resolution at each startup.

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Questions 22

An IT security team is implementing a new Group Policy that will return a computer to the login after three minutes. Which of the following BEST describes the change in policy?

Options:

A.

Login times

B.

Screen lock

C.

User permission

D.

Login lockout attempts

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Questions 23

A user reports that after a recent software deployment to upgrade applications, the user can no longer use the Testing program.

However, other employees can successfully use the Testing program.

INSTRUCTIONS

Review the information in each tab to verify the results of the deployment and resolve any issues discovered by selecting the:

    Index number of the Event Viewer issue

    First command to resolve the issue

    Second command to resolve the issue

BSOD

Commands:

Event Viewer:

System Error:

Options:

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Questions 24

During a recent flight an executive unexpectedly received several dog and cat pictures while trying to watch a movie via in-flight Wi-Fi on an iPhone. The executive has no records of any contacts sending pictures like these and has not seen these pictures before. To BEST resolve this issue, the executive should:

Options:

A.

set AirDrop so that transfers are only accepted from known contacts

B.

completely disable all wireless systems during the flight

C.

discontinue using iMessage and only use secure communication applications

D.

only allow messages and calls from saved contacts

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Questions 25

A manager called the help desk to ask for assistance with creating a more secure environment for the finance department- which resides in a non-domain environment. Which of the following would be the BEST method to protect against unauthorized use?

Options:

A.

Implementing password expiration

B.

Restricting user permissions

C.

Using screen locks

D.

Disabling unnecessary services

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Questions 26

An implementation specialist is replacing a legacy system at a vendor site that has only one wireless network available. When the specialist connects to Wi-Fi. the specialist realizes the insecure network has open authentication. The technician needs to secure the vendor's sensitive data. Which of the following should the specialist do FIRST to protect the company's data?

Options:

A.

Manually configure an IP address, a subnet mask, and a default gateway.

B.

Connect to the vendor's network using a VPN.

C.

Change the network location to private.

D.

Configure MFA on the network.

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Questions 27

Which of the following is the proper way for a technician to dispose of used printer consumables?

Options:

A.

Proceed with the custom manufacturer's procedure.

B.

Proceed with the disposal of consumables in standard trash receptacles.

C.

Empty any residual ink or toner from consumables before disposing of them in a standard recycling bin.

D.

Proceed with the disposal of consumables in standard recycling bins.

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Questions 28

Which of the following statements describes the purpose of scripting languages?

    To access the hardware of the computer it is running on

Options:

A.

To automate tasks and reduce the amount of manual labor

B.

To abstract the complexity of the computer system

C.

To compile the program into an executable file

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Questions 29

A technician needs to remotely connect to a Linux desktop to assist a user with troubleshooting. The technician needs to make use of a tool natively designed for Linux. Which of the following tools will the technician MOST likely use?

Options:

A.

VNC

B.

MFA

C.

MSRA

D.

RDP

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Questions 30

Which of the following would MOST likely be deployed to enhance physical security for a building? (Select TWO).

Options:

A.

Multifactor authentication

B.

Badge reader

C.

Personal identification number

D.

Firewall

E.

Motion sensor

F.

Soft token

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Questions 31

h company uses shared drives as part of a workforce collaboration process. To ensure the correct access permissions, inheritance at the top-level folder is assigned to each department. A manager's team is working on confidential material and wants to ensure only the immediate team can view a specific folder and its subsequent files and subfolders. Which of the following actions should the technician most likely take?

Options:

A.

Turn off inheritance on the requested folder only and set the requested permissions to each file manually.

B.

Turn off inheritance at the top-level folder and remove all inherited permissions.

C.

Turn off Inheritance at the top-level folder and set permissions to each file and subfolder manually.

D.

Turn off inheritance on the requested folder only, set the requested permissions, and then turn on inheritance under the child folders.

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Questions 32

Which of the following languages would a technician most likely use to automate the setup of various services on multiple systems?

Options:

A.

SQL

B.

HTML

C.

PowerShell

D.

C#

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Questions 33

An organization is creating guidelines for the incorporation of generative Al solutions. In which of the following would these guidelines be published?

    Standard operating procedure

Options:

A.

Acceptable use policy

B.

Security protocols

C.

Data flow diagram

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Questions 34

A user tries to access commonly used web pages but is redirected to unexpected websites. Clearing the web browser cache does not resolve the issue. Which of the following should a technician investigate NEXT to resolve the issue?

Options:

A.

Enable firewall ACLs.

B.

Examine the localhost file entries.

C.

Verify the routing tables.

D.

Update the antivirus definitions.

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Questions 35

A technician is finalizing a new workstation for a user. The user's PC will be connected to the internet but will not require the same private address each time. Which of the following protocols will the technician MOST likely utilize?

Options:

A.

DHCP

B.

SMTP

C.

DNS

D.

RDP

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Questions 36

Which of the following involves sending arbitrary characters in a web page request?

Options:

A.

SMS

B.

SSL

C.

XSS

D.

VPN

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Questions 37

A suite of security applications was installed a few days ago on a user's home computer. The user reports that the

computer has been running slowly since the installation. The user notices the hard drive activity light is constantly solid. Which of the following should be checked FIRST?

Options:

A.

Services in Control Panel to check for overutilization

B.

Performance Monitor to check for resource utilization

C.

System File Checker to check for modified Windows files

D.

Event Viewer to identify errors

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Questions 38

Which of the following should be documented to ensure that the change management plan is followed?

Options:

A.

Scope of the change

B.

Purpose of the change

C.

Change rollback plan

D.

Change risk analysis

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Questions 39

A technician is setting up a conference room computer with a script that boots the application on login. Which of the following would the technician use to accomplish this task? (Select TWO).

Options:

A.

File Explorer

B.

Startup Folder

C.

System Information

D.

Programs and Features

E.

Task Scheduler

F.

Device Manager

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Questions 40

A technician was assigned a help desk ticket and resolved the issue. Which of the following should the technician update to assist other technicians in resolving similar issues?

Options:

A.

End user training

B.

Progress notes

C.

Knowledge base

D.

Acceptable use policy document

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Questions 41

A Windows user recently replaced a computer The user can access the public internet on the computer; however, an internal site at https7/companyintranet.com:8888 is no longer loading. Which of the following should a technician adjust to resolve the issue?

Options:

A.

Default gateway settings

B.

DHCP settings

C.

IP address settings

D.

Firewall settings

E.

Antivirus settings

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Questions 42

A user is no longer able to start the OS on a computer and receives an error message indicating there is no OS found. A technician reviews the audit logs and notes that the user's system posted a S.M.A.R.T. error just days before this issue. Which of the following is the MOST likely cause of this issue?

Options:

A.

Boot order

B.

Malware

C.

Drive failure

D.

Windows updates

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Questions 43

A business lost all data and equipment after a disaster. Due to the disaster, the business no longer maintains system backups. Which of the following should the business implement to prevent future losses?

Options:

A.

Test environment

B.

Local backups

C.

Cold site

D.

Cloud storage

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Questions 44

Which of the following filesystems supports journaling?

Options:

A.

NTFS

B.

exFAT

C.

HFS

D.

ext2

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Questions 45

A company has experienced a ransomware attack. Which of the following is the best way to recover from ransomware?

Options:

A.

Antivirus

B.

Backups

C.

Anti-malware

D.

Recovery mode

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Questions 46

A computer on a corporate network has a malware infection. Which of the following would be the BEST method for returning the computer to service?

Options:

A.

Scanning the system with a Linux live disc, flashing the BIOS, and then returning the computer to service

B.

Flashing the BIOS, reformatting the drive, and then reinstalling the OS

C.

Degaussing the hard drive, flashing the BIOS, and then reinstalling the OS

D.

Reinstalling the OS. flashing the BIOS, and then scanning with on-premises antivirus

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Questions 47

A user reports that the pages flash on the screen two or three times before finally staying open when attempting to access banking web pages. Which of the following troubleshooting steps should the technician perform NEXT to resolve the issue?

Options:

A.

Examine the antivirus logs.

B.

Verify the address bar URL.

C.

Test the internet connection speed.

D.

Check the web service status.

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Questions 48

A user calls the help desk to report that mapped drives are no longer accessible. The technician verifies that clicking on any of the drives on the user's machine results in an error message. Other users in the office are not having any issues. As a first step, the technician would like to remove and attempt to reconnect the drives. Which of the following command-line tools should the technician use?

Options:

A.

net use

B.

set

C.

mkdir

D.

rename

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Questions 49

A user rotates a cell phone horizontally to read emails, but the display remains vertical, even though the settings indicate autorotate is on. VT1ich of the following will MOST likely resolve the issue?

Options:

A.

Recalibrating the magnetometer

B.

Recalibrating the compass

C.

Recalibrating the digitizer

D.

Recalibrating the accelerometer

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Questions 50

When trying to access a secure internal network, the user receives an error messaging stating, "There is a problem with this website's security certificate." The user reboots the desktop and tries to access the website again, but the issue persists. Which of the following should the user do to prevent this error from reoccurring?

Options:

A.

Reimage the system and install SSL.

B.

Install Trusted Root Certificate.

C.

Select View Certificates and then Install Certificate.

D.

Continue to access the website.

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Questions 51

A technician downloaded software from the Internet that required the technician to scroll through a text box and at the end of the text box, click a

button labeled Accept Which of the following agreements IS MOST likely in use?

Options:

A.

DRM

B.

NDA

C.

EULA

D.

MOU

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Questions 52

A systems administrator needs to reset a users password because the user forgot it. The systems administrator creates the new password and wants to further protect the user's account Which of the following should the systems administrator do?

Options:

A.

Require the user to change the password at the next log-in.

B.

Disallow tie user from changing the password.

C.

Disable the account

D.

Choose a password that never expires.

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Questions 53

Which of the following are mobile operating systems used on smartphones? (Select two).

Options:

A.

macOS

B.

Windows

C.

Chrome OS

D.

Linux

E.

iOS

F.

Android

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Questions 54

A technician is securing a new Windows 10 workstation and wants to enable a Screensaver lock. Which of the following options in the Windows settings should the technician use?

Options:

A.

Ease of Access

B.

Privacy

C.

Personalization

D.

Update and Security

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Questions 55

A technician is troubleshooting a smartphone that is unable to download and install the latest OS update. The technician notices the device operates more slowly than expected, even after rebooting and closing all applications. Which of the following should the technician check next?

Options:

A.

Application permissions

B.

Available storage space

C.

Battery charge level

D.

Wi-Fi connection speed

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Questions 56

Multiple users are reporting audio issues as well as performance issues after downloading unauthorized software. You have been dispatched to identify and resolve any issues on the network using best practice procedures.

INSTRUCTIONS

Quarantine and configure the appropriate device(s) so that the users' audio issues are

resolved using best practice procedures.

Multiple devices may be selected for quarantine.

Click on a host or server to configure services.

Options:

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Questions 57

A technician has an external SSD. The technician needs to read and write to an external SSD on both Macs and Windows PCs. Which of the following filesystems is supported by both OS types?

Options:

A.

NTFS

B.

APFS

C.

ext4

D.

exFAT

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Questions 58

A technician downloaded a software program to a network share. When the technician attempts to copy the program to the Windows tablet for installation, the technician receives an error. Which of the following is the best procedure for the technician to use to complete the assignment?

    Copy the program file to a USB drive and install.

Options:

A.

Burn the program file to a CD and install.

B.

Format the HDD and then do the installation.

C.

Replace the HDD and then do the installation.

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Questions 59

Which of the following operating systems would most likely be used to run the inventory management system at a factory?

Options:

A.

Windows

B.

Chrome OS

C.

Android

D.

iOS

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Questions 60

Which of the following will automatically map network drives based on Group Policy configuration?

Options:

A.

Log-in scripts

B.

Access controllists

C.

Organizationalunits

D.

Folder redirection

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Questions 61

A technician is on-site dealing with an angry customer. The customer thinks the issues have not been addressed, while the technician thinks that the issue has been correctly resolved. Which of the following should the technician do to handle the situation?

Options:

A.

Insist that the customer is correct and document the concern.

B.

Listen to the customer and do not speak at all.

C.

Escalate the issue to the next tier.

D.

Apologize and ask what would help resolve the issue.

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Questions 62

A technician is troubleshooting a lack of outgoing audio on a third-party Windows 10 VoIP application, The PC uses a USB microphone connected to a powered hub. The technician verifies the microphone works on the PC using Voice Recorder. Which of the following should the technician do to solve the issue?

Options:

A.

Remove the microphone from the USB hub and plug it directly into a USB port on the PC.

B.

Enable the microphone under Windows Privacy settings to allow desktop applications to access it.

C.

Delete the microphone from Device Manager and scan for new hardware,

D.

Replace the USB microphone with one that uses a traditional 3.5mm plug.

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Questions 63

A user's iPhone was permanently locked after several failed log-in attempts. Which of the following authentication methods are needed to restore access, applications, and data to the device?

Options:

A.

Fingerprint and pattern

B.

Facial recognition and PIN code

C.

Primary account and password

D.

Recovery contact and recovery key

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Questions 64

A technician is troubleshooting an issue that requires a user profile to be rebuilt. The technician is unable to locate Local Users and Groups in the Mtv1C console. Which of the following is the NEXT step the technician should take to resolve the issue?

Options:

A.

Run the antivirus scan.

B.

Add the required snap-in.

C.

Restore the system backup

D.

use the administrator console.

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Questions 65

A technician is attempting to mitigate micro power outages, which occur frequently within the area of operation. The outages are usually short, with the longest occurrence lasting five minutes. Which of the following should the technician use to mitigate this issue?

Options:

A.

Surge suppressor

B.

Battery backup

C.

CMOS battery

D.

Generator backup

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Questions 66

An analyst needs GUI access to server software running on a macOS server. Which of the following options provides the BEST way for the analyst to access the macOS server from the Windows workstation?

Options:

A.

RDP through RD Gateway

B.

Apple Remote Desktop

C.

SSH access with SSH keys

D.

VNC with username and password

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Questions 67

A technician needs to perform after-hours service starting at 10:00 p.m. The technician is currently 20 minutes late. The customer will also be late. Which of the following should the technician do considering proper communication techniques and professionalism?

    Do not notify the customer if arriving before the customer.

Options:

A.

Dismiss the customer and proceed with the after-hours work.

B.

Contact the customer if the technician is arriving late.

C.

Disclose the experience via social media.

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Questions 68

An administrator has received approval for a change request for an upcoming server deployment. Which of the following steps should be completed NEXT?

Options:

A.

Perform a risk analysis.

B.

Implement the deployment.

C.

Verify end user acceptance

D.

Document the lessons learned.

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Questions 69

A bank would like to enhance building security in order to prevent vehicles from driving into the building while also maintaining easy access for customers. Which of the following BEST addresses this need?

Options:

A.

Guards

B.

Bollards

C.

Motion sensors

D.

Access control vestibule

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Questions 70

A Linux technician needs a filesystem type that meets the following requirements:

. All changes are tracked.

. The possibility of file corruption is reduced.

· Data recovery is easy.

Which of the following filesystem types best meets these requirements?

    ext3

Options:

A.

FAT32

B.

exFAT

C.

NTFS

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Questions 71

A technician needs to manually set an IP address on a computer that is running macOS. Which of the following commands should the technician use?

Options:

A.

ipconfig

B.

ifconfig

C.

arpa

D.

ping

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Questions 72

Which of the following file types would be used in the Windows Startup folder to automate copying a personal storage table (.pst file) to a network drive at log-in?

Options:

A.

.bat

B.

.dll

C.

.ps1

D.

.txt

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Questions 73

Which of the following file types allows a user to easily uninstall software from macOS by simply placing it in the trash bin?

    .exe

Options:

A.

.dmg

B.

. app

C.

. rpm

D.

.pkg

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Questions 74

Ann, a CEO, has purchased a new consumer-class tablet for personal use, but she is unable to connect it to the company’s wireless network. All the corporate laptops are connecting without issue. She has asked you to assist with getting the device online.

INSTRUCTIONS

Review the network diagrams and device configurations to determine the cause of the problem and resolve any discovered issues.

If at any time you would like to bring back the initial state of the simulation, please click the Reset All button.

Options:

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Questions 75

A user reports that antivirus software indicates a computer is infected with viruses. The user thinks this happened white browsing the internet. The technician does not recognize the interface with which the antivirus message is presented. Which of the following is the NEXT step the technician should take?

Options:

A.

Shut down the infected computer and swap it with another computer

B.

Investigate what the interface is and what triggered it to pop up

C.

Proceed with initiating a full scan and removal of the viruses using the presented interface

D.

Call the phone number displayed in the interface of the antivirus removal tool

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Questions 76

A user attempts to open some files, but a message appears stating that the files are encrypted. The user was able to access these files before without receiving this message and no changes have been made within the company. Which of the following has infected the computer?

Options:

A.

Cryptominer

B.

Phishing

C.

Ransomware

D.

Keylogger

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Questions 77

A technician at a customer site is troubleshooting a laptop A software update needs to be downloaded but the company's proxy is blocking traffic to the update site. Which of the following should the technician perform?

Options:

A.

Change the DNS address to 1.1.1.1

B.

Update Group Policy

C.

Add the site to the client's exceptions list

D.

Verity the software license is current.

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Questions 78

A user's smartphone data usage is well above average. The user suspects an installed application is transmitting data in the background. The user would like to be alerted when an application attempts to communicate with the internet. Which of the following BEST addresses the user's concern?

Options:

A.

Operating system updates

B.

Remote wipe

C.

Antivirus

D.

Firewall

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Questions 79

A Chief Executive Officer has learned that an exploit has been identified on the web server software, and a patch is not available yet. Which of the following attacks MOST likely occurred?

Options:

A.

Brute force

B.

Zero day

C.

Denial of service

D.

On-path

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Questions 80

An executive has contacted you through the help-desk chat support about an issue with a mobile device.

Assist the executive to help resolve the issue.

Which of the following should be done NEXT?

Options:

A.

Educate the user on the solution that was performed.

B.

Tell the user to take time to fix it themselves next time.

C.

Close the ticket out.

D.

Send an email to Telecom to inform them of the Issue and prevent reoccurrence.

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Questions 81

A help desk technician is troubleshooting a workstation in a SOHO environment that is running above normal system baselines. The technician discovers an unknown executable with a random string name running on the system. The technician terminates the process, and the system returns to normal operation. The technician thinks the issue was an infected file, but the antivirus is not detecting a threat. The technician is concerned other machines may be infected with this unknown virus. Which of the following is the MOST effective way to check other machines on the network for this unknown threat?

Options:

A.

Run a startup script that removes files by name.

B.

Provide a sample to the antivirus vendor.

C.

Manually check each machine.

D.

Monitor outbound network traffic.

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Questions 82

A technician needs to format a USB drive to transfer 20GB of data from a Linux computer to a Windows computer. Which of the following filesystems will the technician MOST likely use?

Options:

A.

FAT32

B.

ext4

C.

NTFS

D.

exFAT

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Questions 83

A technician found that an employee is mining cryptocurrency on a work desktop. The company has decided that this action violates its guidelines. Which of the following should be updated to reflect this new requirement?

Options:

A.

MDM

B.

EULA

C.

IRP

D.

AUP

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Questions 84

A user wants to set up speech recognition on a PC. In which of the following Windows Settings tools can the user enable this option?

Options:

A.

Language

B.

System

C.

Personalization

D.

Ease of Access

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Questions 85

When a user calls in to report an issue, a technician submits a ticket on the user's behalf. Which of the following practices should the technician use to make sure the ticket is associated with the correct user?

Options:

A.

Have the user provide a callback phone number to be added to the ticket

B.

Assign the ticket to the department's power user

C.

Register the ticket with a unique user identifier

D.

Provide the user with a unique ticket number that can be referenced on subsequent calls.

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Questions 86

A technician is working with a company to determine the best way to transfer sensitive personal information between offices when conducting business. The company currently uses USB drives and is resistant to change. The company's compliance officer states that all media at rest must be encrypted. Which of the following would be the BEST way to secure the current workflow?

Options:

A.

Deploy a secondary hard drive with encryption on the appropriate workstation

B.

Configure a hardened SFTP portal for file transfers between file servers

C.

Require files to be individually password protected with unique passwords

D.

Enable BitLocker To Go with a password that meets corporate requirements

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Questions 87

A technician is unable to join a Windows 10 laptop to a domain Which of the following is the MOST likely reason?

Options:

A.

The domain's processor compatibility is not met

B.

The laptop has Windows 10 Home installed

C.

The laptop does not have an onboard Ethernet adapter

D.

The Laptop does not have all current Windows updates installed

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Questions 88

A technician just completed a Windows 10 installation on a PC that has a total of 16GB of RAM. The technician notices the Windows OS has only 4GB of RAM available for use. Which of the following explains why the OS can only access 46B of RAM?

Options:

A.

The UEFI settings need to be changed.

B.

The RAM has compatibility issues with Windows 10.

C.

Some of the RAM is defective.

D.

The newly installed OS is x86.

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Questions 89

As a corporate technician, you are asked to evaluate several suspect email messages on

a client's computer. Corporate policy requires he following:

. All phishing attempts must be reported.

. Future spam emails to users must be prevented.

INSTRUCTIONS

Review each email and perform the

following within the email:

. Classify the emails

. Identify suspicious items, if applicable, in each email

. Select the appropriate resolution

Options:

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Questions 90

A systems administrator is troubleshooting network performance issues in a large corporate office. The end users report that traffic to certain internal environments is not stable and often drops. Which of the following command-line tools can provide the most detailed information for investigating the issue further?

Options:

A.

ipconfig

B.

arp

C.

nslookup

D.

pathping

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Questions 91

A laptop that was in the evidence room of a police station is missing. Which of the following is the best reason to refer to chain of custody documentation?

Options:

A.

To determine which party had the machine and when.

B.

To remotely wipe sensitive data from the machine.

C.

To gather the information needed to replace the machine.

D.

To alert the owner that the password needs to be changed.

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Questions 92

Which of the following would typically require the most computing resources from the host computer?

    Chrome OS

Options:

A.

Windows

B.

Android

C.

macOS

D.

Linux

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Questions 93

A technician cannot uninstall a system driver because the driver is currently in use. Which of the following tools should the technician use to help uninstall the driver?

Options:

A.

msinfo32.exe

B.

dxdiag.exe

C.

msconfig.exe

D.

regedit.exe

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Questions 94

A technician receives an invalid certificate error when visiting a website. Other workstations on the same local network are unable to replicate this issue. Which of the following is most likely causing the issue?

Options:

A.

Date and time

B.

User access control

C.

UEFI boot mode

D.

Log-on times

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Questions 95

Maintaining the chain of custody is an important part of the incident response process. Which of the following reasons explains why this is important?

Options:

A.

To maintain an information security policy

B.

To properly identify the issue

C.

To control evidence and maintain integrity

D.

To gather as much information as possible

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Questions 96

Which of the following is the most likely to use NTFS as the native filesystem?

Options:

A.

macOS

B.

Linux

C.

Windows

D.

Android

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Questions 97

An employee has repeatedly contacted a technician about malware infecting a work computer. The technician has removed the malware several times, but the user's PC keeps getting infected. Which of the following should the technician do to reduce the risk of future infections?

Options:

A.

Configure the firewall.

B.

Restore the system from backups.

C.

Educate the end user

D.

Update the antivirus program.

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Questions 98

Which of the following operating systems uses the ext4 filesystem type?

Options:

A.

macOS

B.

iOS

C.

Linux

D.

Windows

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Questions 99

A user's Windows computer seems to work well at the beginning of the day. However, its performance degrades throughout the day, and the system freezes when several applications are open. Which of the following should a technician do to resolve the issue? (Select two).

    Install the latest GPU drivers.

Options:

A.

Reinstall the OS.

B.

Increase the RAM.

C.

Increase the hard drive space.

D.

Uninstall unnecessary software.

E.

Disable scheduled tasks.

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Questions 100

A technician runs a command and gets the following output:

Ethernet adapter Ethernet 3:

Connection-specific DNS Suffix . :reddog.microsoft.com

Link-local IPv6 Address .......... :fe80::de3d:9283:4f00:856a%5

IPv4 Address.......................:10.203.10.16

Subnet Mask ...................... :255.255.255.0

Default Gateway .................. :10.203.10.1

Which of the following commands did the technician use?

Options:

A.

ipconfig

B.

tracert

C.

whoami

D.

net use

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Questions 101

A client recently upgraded their Windows 10 machine to Windows 11. The client reports the following message displays when turning the computer on: "Error loading operating system." Which of the following should a technician do first to troubleshoot this issue?

Options:

A.

Disable the Secure Boot feature.

B.

Use the automated startup recovery.

C.

Format the drive.

D.

Resize the boot partition.

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Questions 102

A technician is reusing several hard drives to increase local storage on company workstations. The drives contain PII that is no longer needed. Which of the following should the technician do to prevent unauthorized access to the data?

Options:

A.

Degauss the drives

B.

Drill through the drives

C.

Wipe the drives

D.

Reimage the drives

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Questions 103

Which of the following ensures data is unrecoverable on a lost or stolen mobile device?

Options:

A.

Device encryption

B.

Remote wipe

C.

Data backup

D.

Fingerprint reader

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Questions 104

An organization is centralizing support functions and requires the ability to support a remote user's desktop. Which of the following technologies will allow a technician to see the issue along with the user?

Options:

A.

RDP

B.

VNC

C.

SSH

D.

VPN

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Questions 105

A user is unable to see the devices that are present on the network after changing some network settings in the Control Panel. Which of the following settings did the user change on the Windows 10 computer?

Options:

A.

The network type from private to public

B.

The Windows Firewall from on to off

C.

The UAC level to its highest level

D.

The file-sharing permissions

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Questions 106

Which of the following items require special e-waste recycling? (Select two).

    Solid-state drive

Options:

A.

A/C adapter

B.

Surge protector

C.

Laptop battery

D.

CRT monitor

E.

Power supply

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Questions 107

A user receives a call from someone claiming to be a technical support agent. The caller asks the user to log in to the computer.

Which of the following security measures should the user take to ensure security and privacy?

Options:

A.

Only accept calls from known people.

B.

Disregard any suspicious emails.

C.

Update the antivirus software.

D.

Enable two-factor authentication.

E.

Install a malware scanner.

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Questions 108

A user is unable to access the internet but can still print to network printers. Other users are not experiencing this issue. Which of the following steps should the technician take first to diagnose the issue?

Options:

A.

Validate physical connectivity.

B.

Reboot the router.

C.

Disable IPv6.

D.

Check the DNS settings.

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Questions 109

A user is unable to access a remote server from a corporate desktop computer using the appropriate terminal emulation program. The user contacts the help desk to report the issue. Which of the following clarifying questions would be most effective for the help desk technician to ask the user in order to understand the issue?

Options:

A.

What is the error message?

B.

Does the program work on another computer?

C.

Did the program ever work?

D.

Is anyone else having this issue?

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Questions 110

A technician needs to reimage a desktop in an area without network access. Which of the following should the technician use? (Select two).

Options:

A.

USB

B.

PXE

C.

Optical media

D.

Partition

E.

Boot record

F.

SMB

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Questions 111

Which of the following must be maintained throughout the forensic evidence life cycle when dealing with a piece of evidence?

Options:

A.

Acceptable use

B.

Chain of custody

C.

Security policy

D.

Information management

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Questions 112

A Windows computer is experiencing slow performance when the user tries to open programs and files. The user recently installed a new software program from an external website.

Various websites are being redirected to an unauthorized site, and Task Manager shows the CPU usage is consistently at 100%. Which of the following should the technician do first?

Options:

A.

Uninstall the new program.

B.

Check the HOSTS file.

C.

Restore from a previous backup.

D.

Clear the web browser cache.

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Questions 113

A technician assigns the equivalent of root-level permissions to a user to perform a task. Which of the following user roles within the Windows OS should the technician choose?

Options:

A.

Power

B.

Default

C.

Administrator

D.

Superuser

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Questions 114

An incident handler needs to preserve evidence for possible litigation. Which of the following will the incident handler MOST likely do to preserve the evidence?

Options:

A.

Encrypt the files

B.

Clone any impacted hard drives

C.

Contact the cyber insurance company

D.

Inform law enforcement

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Questions 115

When a user is in the office, web pages are loading slowly on the user's phone. Which of the following best explains this issue?

Options:

A.

Exceeded the data usage limit

B.

Sluggish response time

C.

Degraded network service

D.

High network traffic

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Questions 116

Which of the following methods is a way to superficially delete files on a hard drive?

Options:

A.

Drilling

B.

Degaussing

C.

Wiping

D.

Shredding

E.

Low-level formatting

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Questions 117

A company executive is currently attending a major music festival with a large number of attendees and is having trouble accessing a work email account. The email application is not downloading emails and appears to be stuck during connection attempts. Which of the following is most likely causing the disruption?

Options:

A.

The phone has no storage space available.

B.

Company firewalls are configured to block remote access to email resources.

C.

Too many devices in the same area are trying to connect to the mobile network.

D.

The festival organizer prohibits internet usage during the event and has blocked the internet signal.

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Questions 118

A technician receives a help desk ticket regarding a software issue on a workstation. The workstation provides the only access to a corporate database, and the technician needs to recover the workstation quickly. Which of the following actions should the technician take?

Options:

A.

Restore the workstation from the last backup.

B.

Reinstall the operating system.

C.

Run the System File Checker.

D.

Run the Hardware Diagnostics tool.

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Questions 119

Someone who is fraudulently claiming to be from a reputable bank calls a company employee. Which of the following describes this incident?

Options:

A.

Pretexting

B.

Spoofing

C.

Vishing

D.

Scareware

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Questions 120

A user contacted the help desk to report pop-ups on a company workstation indicating the computer has been infected with 137 viruses and payment is needed to remove them. The user thought the company-provided antivirus software would prevent this issue. The help desk ticket states that the user only receives these messages when first opening the web browser. Which of the following steps would MOST likely resolve the issue? (Select TWO)

Options:

A.

Scan the computer with the company-provided antivirus software

B.

Install a new hard drive and clone the user's drive to it

C.

Deploy an ad-blocking extension to the browser.

D.

Uninstall the company-provided antivirus software

E.

Click the link in the messages to pay for virus removal

F.

Perform a reset on the user's web browser

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Questions 121

Which of the following command-line tools will delete a directory?

Options:

A.

md

B.

del

C.

dir

D.

rd

E.

cd

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Questions 122

A technician is configuring a new Windows laptop Corporate policy requires that mobile devices make use of full disk encryption at all limes Which of the following encryption solutions should the technician choose?

Options:

A.

Encrypting File System

B.

FileVault

C.

BitLocker

D.

Encrypted LVM

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Questions 123

A developer's Type 2 hypervisor is performing inadequately when compiling new source code. Which of the following components should the developer upgrade to improve the hypervisor’s performance?

Options:

A.

Amount of system RAM

B.

NIC performance

C.

Storage IOPS

D.

Dedicated GPU

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Questions 124

The findings from a security audit indicate the risk of data loss from lost or stolen laptops is high. The company wants to reduce this risk with minimal impact to users who want to use their laptops when not on the network. Which of the following would BEST reduce this risk for Windows laptop users?

Options:

A.

Requiring strong passwords

B.

Disabling cached credentials

C.

Requiring MFA to sign on

D.

Enabling BitLocker on all hard drives

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Questions 125

An IT services company that supports a large government contract replaced the Ethernet cards on several hundred desktop machines to comply With regulatory requirements. Which of the following disposal methods for the non-compliant cards is the MOST environmentally friendly?

Options:

A.

incineration

B.

Resale

C.

Physical destruction

D.

Dumpster for recycling plastics

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Questions 126

A Microsoft Windows PC needs to be set up for a user at a targe corporation. The user will need access to the corporate domain to access email and shared drives. Which of the following versions of Windows would a technician MOST likely deploy for the user?

Options:

A.

Windows Enterprise Edition

B.

Windows Professional Edition

C.

Windows Server Standard Edition

D.

Windows Home Edition

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Questions 127

Which of the following change management documents includes how to uninstall a patch?

Options:

A.

Purpose of change

B.

Rollback plan

C.

Scope of change

D.

Risk analysis

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Questions 128

A technician is installing a new business application on a user's desktop computer. The machine is running Windows 10 Enterprise 32-bit operating system. Which of the following files should the technician execute in order to complete the installation?

Options:

A.

Installer_x64.exe

B.

Installer_Files.zip

C.

Installer_32.msi

D.

Installer_x86.exe

E.

Installer_Win10Enterprise.dmg

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Questions 129

A technician connects an additional monitor to a PC using a USB port. The original HDMI monitor is mounted to the left of the new monitor. When moving the mouse to the right from the original monitor to the new monitor, the mouse stops at the end of the screen on the original monitor. Which

of the following will allow the mouse to correctly move to the new monitor?

Options:

A.

Rearranging the monitor's position in display settings

B.

Swapping the cables for the monitors

C.

Using the Ctrl+AIt+> to correct the display orientation

D.

Updating the display drivers for the video card

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Questions 130

A user receives a notification indicating the data plan on the user's corporate phone has reached its limit. The user has also noted the performance of the phone is abnormally slow. A technician discovers a third-party GPS application was installed on the phone. Which of the following is the MOST likely cause?

Options:

A.

The GPS application is installing software updates.

B.

The GPS application contains malware.

C.

The GPS application is updating its geospatial map data.

D.

The GPS application is conflicting with the built-in GPS.

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Questions 131

Which of the following is the MOST basic version of Windows that includes BitLocker?

Options:

A.

Home

B.

pro

C.

Enterprise

D.

Pro for Workstations

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Questions 132

Following a recent power outage, several computers have been receiving errors when booting. The technician suspects file corruption has occurred. Which of the following steps should the technician try FIRST to correct the issue?

Options:

A.

Rebuild the Windows profiles.

B.

Restore the computers from backup.

C.

Reimage the computers.

D.

Run the System File Checker.

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Questions 133

A technician is reimaging a desktop PC. The technician connects the PC to the network and powers it on. The technician attempts to boot the computer via the NIC to image the computer, but this method does not work. Which of the following is the MOST likely reason the computer is unable to boot into the imaging system via the network?

Options:

A.

The computer's CMOS battery failed.

B.

The computer's NIC is faulty.

C.

The PXE boot option has not been enabled

D.

The Ethernet cable the technician is using to connect the desktop to the network is faulty.

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Questions 134

Which of the following should be done NEXT?

Options:

A.

Send an email to Telecom to inform them of the issue and prevent reoccurrence.

B.

Close the ticket out.

C.

Tell the user to take time to fix it themselves next time.

D.

Educate the user on the solution that was performed.

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Questions 135

A technician needs to access a Windows 10 desktop on the network in a SOHO using RDP. Although the connection is unsuccessful, the technician is able to ping the computer successfully. Which of the following is MOST likely preventing the connection?

Options:

A.

The Windows 10 desktop has Windows 10 Home installed.

B.

The Windows 10 desktop does not have DHCP configured.

C.

The Windows 10 desktop is connected via Wi-Fi.

D.

The Windows 10 desktop is hibernating.

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Questions 136

A BSOD appears on a user's workstation monitor. The user immediately presses the power button to shut down the PC, hoping to repair the issue. The user then restarts the PC, and the BSOD reappears, so the user contacts the help desk. Which of the following should the technician use to determine the cause?

Options:

A.

Stop code

B.

Event Mewer

C.

Services

D.

System Configuration

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Questions 137

In which of the following scenarios would remote wipe capabilities MOST likely be used? (Select TWO).

Options:

A.

A new IT policy requires users to set up a lock screen PIN.

B.

A user is overseas and wants to use a compatible international SIM Card.

C.

A user left the phone at home and wants to prevent children from gaining access to the phone.

D.

A user traded in the company phone for a cell carrier upgrade by mistake.

E.

A user cannot locate the phone after attending a play at a theater.

F.

A user forgot the phone in a taxi, and the driver called the company to return the device.

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Questions 138

The courts determined that a cybercrimes case could no longer be prosecuted due to the agency's handling of evidence. Which of the following was MOST likely violated during the investigation?

Options:

A.

Open-source software

B.

EULA

C.

Chain of custody

D.

AUP

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Questions 139

A technician is working on a way to register all employee badges and associated computer IDs. Which of the following options should the technician use in order to achieve this objective?

Options:

A.

Database system

B.

Software management

C.

Active Directory description

D.

Infrastructure as a Service

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Questions 140

Which of the following best describes when to use the YUM command in Linux?

Options:

A.

To add functionality

B.

To change folder permissions

C.

To show documentation

D.

To list file contents

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Questions 141

A technician is tasked with configuring a computer for a visually impaired user. Which of the following utilities should the technician use?

Options:

A.

Device Manager

B.

System

C.

Ease of Access Center

D.

Programs and Features

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Questions 142

A user is unable to access files on a work PC after opening a text document. The text document was labeled "URGENT PLEASE READ.txt - In active folder, .txt file titled urgent please read". Which of the following should a support technician do FIRST?

Options:

A.

Quarantine the host in the antivirus system.

B.

Run antivirus scan tor malicious software.

C.

Investigate how malicious software was Installed.

D.

Reimage the computer.

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Questions 143

Users access files in the department share. When a user creates a new subfolder, only that user can access the folder and Its files. Which of the following will MOST likely allow all users to access the new folders?

Options:

A.

Assigning share permissions

B.

Enabling inheritance

C.

Requiring multifactor authentication

D.

Removing archive attribute

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Questions 144

A technician is installing RAM in a new workstation and needs to protect against electrostatic discharge. Which of the following will best resolve this concern?

Options:

A.

Battery backup

B.

Thermal paste

C.

ESD strap

D.

Consistent power

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Questions 145

Which of the following Is a package management utility for PCs that are running the Linux operating system?

Options:

A.

chmod

B.

yum

C.

man

D.

grep

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Questions 146

A user installed a new application that automatically starts each time the user logs in to a Windows 10 system. The user does not want this to happen and has asked for this setting to be changed. Which of the following tools would the technician MOST likely use to safely make this change?

Options:

A.

Registry Editor

B.

Task Manager

C.

Event Viewer

D.

Local Users and Groups

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Questions 147

A technician removed a virus from a user's device. The user returned the device a week later with the same virus on it. Which of the following should the technician do to prevent future infections?

Options:

A.

Disable System Restore.

B.

Educate the end user.

C.

Install the latest OS patches.

D.

Clean the environment reinstallation.

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Questions 148

A technician is setting up a newly built computer. Which of the following is the fastest way for the technician to install Windows 10?

Options:

A.

Factory reset

B.

System Restore

C.

In-place upgrade

D.

Unattended installation

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Questions 149

A developer is creating a shell script to automate basic tasks in Linux. Which of the following file types are supported by default?

Options:

A.

.py

B.

.js

C.

.vbs

D.

.sh

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Questions 150

A company is experiencing a ODDS attack. Several internal workstations are the source of the traffic Which of the following types of infections are the workstations most likely experiencing? (Select two)

Options:

A.

Zombies

B.

Keylogger

C.

Adware

D.

Botnet

E.

Ransomvvare

F.

Spyware

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Questions 151

Which of the following filesystem types does macOS use?

Options:

A.

ext4

B.

exFAT

C.

NTFS

D.

APFS

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Questions 152

A systems administrator is configuring centralized desktop management for computers on a domain. The management team has decided that all users' workstations should have the same network drives, printers, and configurations. Which of the following should the administrator use to accomplish this task?

Options:

A.

Network and Sharing Center

B.

net use

C.

User Accounts

D.

regedit

E.

Group Policy

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Questions 153

Which of the following wireless security features can be enabled lo allow a user to use login credentials to attach lo available corporate SSIDs?

Options:

A.

TACACS+

B.

Kerberos

C.

Preshared key

D.

WPA2/AES

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Questions 154

Which of the following is the STRONGEST wireless configuration?

Options:

A.

WPS

B.

WPA3

C.

WEP

D.

WMN

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Questions 155

A technician sees a file that is requesting payment to a cryptocurrency address. Which of the following should the technician do first?

Options:

A.

Quarantine the computer.

B.

Disable System Restore.

C.

Update the antivirus software definitions.

D.

Boot to safe mode.

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Questions 156

During a network outage, a technician discovers a new network switch that was not listed in the support documentation. The switch was installed during a recent change window when a new office was added to the environment. Which of the following would most likely prevent this type of mismatch after next month's change window?

Options:

A.

Performing annual network topology reviews

B.

Requiring all network changes include updating the network diagrams

C.

Allowing network changes once per year

D.

Routinely backing up switch configuration files

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Questions 157

A customer is accessing a public kiosk in a company's lobby. Which of the following should be enforced to mitigate the risk of customer data being accidentally saved to the kiosk?

Options:

A.

Manually clearing browsing data

B.

Private-browsing mode

C.

Browser data synchronization

D.

Password manager

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Questions 158

A technician received a call from a user who clicked on a web advertisement Now. every time the user moves the mouse, a pop-up display across the monitor. Which of the following procedures should the technician perform?

Options:

A.

Boot into safe mode.

B.

Perform a malware scan.

C.

Restart the machine.

D.

Reinstall the browser

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Questions 159

A technician is troubleshooting a computer with a suspected short in the power supply. Which of the following is the FIRST step the technician should take?

Options:

A.

Put on an ESD strap

B.

Disconnect the power before servicing the PC.

C.

Place the PC on a grounded workbench.

D.

Place components on an ESD mat.

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Questions 160

A user's corporate laptop with proprietary work Information was stolen from a coffee shop. The user togged in to the laptop with a simple password. and no other security mechanisms were in place. Which of the following would MOST likely prevent the stored data from being recovered?

Options:

A.

Biometrics

B.

Full disk encryption

C.

Enforced strong system password

D.

Two-factor authentication

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Questions 161

A user is attempting to make a purchase at a store using a phone. The user places the phone on the payment pad, but the device does not recognize the phone. The user attempts to restart the phone but still has the same results. Which of the following should the user do to resolve the issue?

Options:

A.

Turn off airplane mode while at the register.

B.

Verify that NFC is enabled.

C.

Connect to the store's Wi-Fi network.

D.

Enable Bluetooth on the phone.

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Questions 162

A Windows administrator is creating user profiles that will include home directories and network printers for several new users. Which of the following is the most efficient way for the technician to complete this task?

Options:

A.

Access control

B.

Authentication application

C.

Group Policy

D.

Folder redirection

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Questions 163

Which of the following security methods supports the majority of current Wi-Fi-capable devices without sacrificing security?

Options:

A.

WPA3

B.

MAC filleting

C.

RADIUS

D.

TACACS+

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Questions 164

Which of the following helps ensure that a piece of evidence extracted from a PC is admissible in a court of law?

Options:

A.

Data integrity form

B.

Valid operating system license

C.

Documentation of an incident

D.

Chain of custody

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Questions 165

A Windows user reported that a pop-up indicated a security issue. During inspection, an antivirus system identified malware from a recent download, but it was unable to remove the malware. Which of the following actions would be BEST to remove the malware while also preserving the user's files?

Options:

A.

Run the virus scanner in an administrative mode.

B.

Reinstall the operating system.

C.

Reboot the system in safe mode and rescan.

D.

Manually delete the infected files.

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Questions 166

A user is unable to access a web-based application. A technician verifies the computer cannot access any web pages at all. The computer obtains an IP address from the DHCP server. Then, the technician verifies the user can ping localhost. the gateway, and known IP addresses on the interne! and receive a response. Which of the following Is the MOST likely reason tor the Issue?

Options:

A.

A firewall is blocking the application.

B.

The wrong VLAN was assigned.

C.

The incorrect DNS address was assigned.

D.

The browser cache needs to be cleared

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Questions 167

A technician has just used an anti-malware removal tool to resolve a user's malware issue on a corporate laptop. Which of the following BEST describes what the technician should do before returning the laptop to the user?

Options:

A.

Educate the user on malware removal.

B.

Educate the user on how to reinstall the laptop OS.

C.

Educate the user on how to access recovery mode.

D.

Educate the user on common threats and how to avoid them.

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Questions 168

Which of the following allows access to the command line in macOS?

Options:

A.

PsExec

B.

command.com

C.

Terminal

D.

CMD

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Questions 169

A user reports an issue when connecting a mobile device to Bluetooth. The user states the mobile device's Bluetooth is turned on. Which of the following steps should the technician take NEXT to resolve the issue?

Options:

A.

Restart the mobile device.

B.

Turn on airplane mode.

C.

Check that the accessory is ready to pair.

D.

Clear all devices from the phone's Bluetooth settings.

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Questions 170

A user turns on a new laptop and attempts to log in to specialized software, but receives a message stating that the address is already in use. The user logs on to the old desktop and receives the same message. A technician checks the account and sees a comment that the user requires a specifically allocated address before connecting to the software. Which of the following should the technician do to MOST likely resolve the issue?

Options:

A.

Bridge the LAN connection between the laptop and the desktop.

B.

Set the laptop configuration to DHCP to prevent conflicts.

C.

Remove the static IP configuration from the desktop.

D.

Replace the network card in the laptop, as it may be defective.

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Questions 171

During an enterprise rollout of a new application, a technician needs to validate compliance with an application's EULA while also reducing the number of licenses to manage. Which of the following licenses would best accomplish this goal?

Options:

A.

Personal use license

B.

Corporate use license

C.

Open-source license

D.

Non-expiring license

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Questions 172

A company is deploying mobile phones on a one-to-one basis, but the IT manager is concerned that users will root/jailbreak their phones. Which of the following technologies can be implemented to prevent this issue?

Options:

A.

Signed system images

B.

Antivirus

C.

SSO

D.

MDM

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Questions 173

A company is looking lot a solution that provides a backup for all data on the system while providing the lowest impact to the network. Which of the following backup types will the company MOST likely select?

Options:

A.

Off-site

B.

Synthetic

C.

Full

D.

Differential

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Questions 174

A small-office customer needs three PCs to be configured in a network with no server. Which of the following network types is the customer's BEST choice for this environment?

Options:

A.

Workgroup network

B.

Public network

C.

Wide area network

D.

Domain network

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Questions 175

An application user received an email indicating the version of the application currently in use will no longer be sold. Users with this version of the application will no longer receive patches or updates either. Which of the following indicates a vendor no longer supports a product?

Options:

A.

AUP

B.

EULA

C.

EOL

D.

UAC

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Questions 176

A technician installs specialized software on a workstation. The technician then attempts to run the software. The workstation displays a message indicating the software is not authorized to run. Which of the following should the technician do to most likely resolve the issue?

Options:

A.

Install the software in safe mode.

B.

Attach the external hardware token.

C.

Install OS updates.

D.

Restart the workstation after installation.

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Questions 177

While trying to repair a Windows 10 OS, a technician receives a prompt asking for a key. The technician tries the administrator password, but it is rejected. Which of the following does the technician need in order to continue the OS repair?

Options:

A.

SSL key

B.

Preshared key

C.

WPA2 key

D.

Recovery key

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Questions 178

A user is unable to access several documents saved on a work PC. A technician discovers the files were corrupted and must change several system settings within Registry Editor to correct the issue. Which of the following should the technician do before modifying the registry keys?

Options:

A.

Update the anti-malware software.

B.

Create a restore point.

C.

Run the PC in sate mode.

D.

Roll back the system updates.

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Questions 179

A customer calls the help desk asking for instructions on how to modify desktop wallpaper. Which of the following Windows 10 settings should the technician recommend?

Options:

A.

Personalization

B.

Apps

C.

Updates

D.

Display

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Questions 180

A technician is selling up a newly built computer. Which of the following is the FASTEST way for the technician to install Windows 10?

Options:

A.

Factory reset

B.

System Restore

C.

In-place upgrade

D.

Unattended installation

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Questions 181

Which of the following Is used to identify potential issues with a proposed change poor lo implementation?

Options:

A.

Request form

B.

Rollback plan

C.

End-user acceptance

D.

Sandbox testing

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Questions 182

You have been contacted through the help desk chat application. A user is setting up a replacement SOHO router. Assist the user with setting up the router.

INSTRUCTIONS

Select the most appropriate statement for each response. Click the send button after

each response to continue the chat. If at any time you would like to bring back

the initial state of the simulation, please click the Reset All button.

Options:

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Questions 183

A user added a second monitor and wants to extend the display to it. In which of the following Windows settings will the user MOST likely be able to make this change?

Options:

A.

System

B.

Devices

C.

Personalization

D.

Accessibility

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Questions 184

A kiosk, which is running Microsoft Windows 10, relies exclusively on a numeric keypad to allow customers to enter their ticket numbers but no other information. If the kiosk is idle for four hours, the login screen locks. Which of the following sign-on options would allow any employee the ability to unlock the kiosk?

Options:

A.

Requiring employees to enter their usernames and passwords

B.

Setting up facial recognition for each employee

C.

Using a PIN and providing it to employees

D.

Requiring employees to use their fingerprints

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Questions 185

A SOHO client is having trouble navigating to a corporate website. Which of the following should a technician do to allow access?

Options:

A.

Adjust the content filtering.

B.

Unmap port forwarding.

C.

Disable unused ports.

D.

Reduce the encryption strength

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Questions 186

Which of the following only has a web browser interface?

Options:

A.

Linux

B.

Microsoft Windows

C.

iOS

D.

Chromium

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Questions 187

A technician is editing the hosts file on a few PCs in order to block certain domains. Which of the following would the technician need to execute after editing the hosts file?

Options:

A.

Enable promiscuous mode.

B.

Clear the browser cache.

C.

Add a new network adapter.

D.

Reset the network adapter.

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Questions 188

A technician receives a call (rom a user who is having issues with an application. To best understand the issue, the technician simultaneously views the user's screen with the user. Which of the following would BEST accomplish this task?

Options:

A.

SSH

B.

VPN

C.

VNC

D.

RDP

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Questions 189

A data center is required to destroy SSDs that contain sensitive information. Which of the following is the BEST method to use for the physical destruction of SSDs?

Options:

A.

Wiping

B.

Low-level formatting

C.

Shredding

D.

Erasing

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Questions 190

A technician installed a new application on a workstation. For the program to function properly, it needs to be listed in the Path Environment Variable. Which of the following Control Panel utilities should the technician use?

Options:

A.

System

B.

Indexing Options

C.

Device Manager

D.

Programs and Features

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Questions 191

Which of the following commands should be used to display current processor activity on a Linux workstation?

Options:

A.

top

B.

ls

C.

procmon

D.

taskmgr

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Questions 192

A user calls the help desk to report an issue with their smartphone. After the user returns from a business trip, the user is no longer able to access email or visit websites without a Wi-Fi connection on the smartphone. Which of the following could the user do to most likely resolve the issue?

Options:

A.

Enable cellular data.

B.

Increase data limits.

C.

Disconnect the VPN.

D.

Reinstall the SIM card.

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Questions 193

A user is unable to log in to a workstation. The user reports an error message about the date being incorrect. A technician reviews the date and verifies it is correct, but the system clock is an hour behind. The technician also determines this workstation is the only one affected. Which of the following is the most likely issue?

Options:

A.

Time drift

B.

NTP failure

C.

Windows Update

D.

CMOS battery

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Questions 194

Which of the following best describes XFS?

Options:

A.

A filesystem used by the Linux OS

B.

A filesystem used by iOS

C.

A filesystem used by the Windows OS

D.

A filesystem used by macOS

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Questions 195

A user receives a message on a PC stating it has been infected by malware. A technician runs a full scan on the user's machine and detects no malware. Later that day, the same message reappears. Which of the following steps should the technician take to restore the system to regular functionality?

Options:

A.

Check for Windows updates.

B.

Reimage the computer.

C.

Enable Windows Firewall.

D.

Run System File Checker.

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Questions 196

A technician recently installed a new router for a small business. Afterwards, the technician completed an external port scan and generated the following information:

Which of the following should the technician perform next in order to follow best practices?

Options:

A.

Migrate to UPnP.

B.

Implement IP filtering.

C.

Disable any unwanted services.

D.

Utilize NAT.

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Questions 197

Which of the following security threats requires a phone call to launch the attack?

Options:

A.

Vishing

B.

XSS

C.

Spoofing

D.

DDoS

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Questions 198

A company wants to take advantage of modern technology and transition away from face-to-face meetings. Which of the following types of software would benefit the company the most? (Select two).

Options:

A.

Videoconferencing

B.

File transfer

C.

Screen-sharing

D.

Financial

E.

Remote access

F.

Record-keeping

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Questions 199

A technician is troubleshooting a PC that has been performing poorly. Looking at the Task Manager, the technician sees that CPU and memory resources seem fine, but disk throughput is at 100%.

Which of the following types of malware is the system MOST likely infected with?

Options:

A.

Keylogger

B.

Rootkit

C.

Ransomware

D.

Trojan

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Questions 200

A technician needs to add an individual as a local administrator on a Windows home PC. Which of the following utilities would the technician MOST likely use?

Options:

A.

Settings > Personalization

B.

Control Panel > Credential Manager

C.

Settings > Accounts > Family and Other Users

D.

Control Panel > Network and Sharing Center

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Questions 201

A user's corporate phone was stolen, and the device contains company trade secrets. Which of the following technologies should be implemented to mitigate this risk? (Select TWO).

Options:

A.

Remote wipe

B.

Firewall

C.

Device encryption

D.

Remote backup

E.

Antivirus

F.

Global Positioning System

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Questions 202

A user notices a small USB drive is attached to the user's computer after a new vendor visited the office. The technician notices two files named grabber.exe and output.txt. Which of the following attacks is MOST likely occurring?

Options:

A.

Trojan

B.

Rootkit

C.

Cryptominer

D.

Keylogger

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Questions 203

A user opened an infected email. A security administrator responded to the malicious event, successfully mitigated the situation, and returned the machine to service Which of the following needs to be completed before this event is considered closed?

Options:

A.

Acceptable use policy

B.

Incident report

C.

End user license agreement

D.

Standard operating procedures

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Questions 204

A technician is troubleshooting a PC that is unable to perform DNS lookups. Utilizing the following firewall output:

Protocol/PortActionDirection

1 AllowOut

445 BlockOut

53 BlockOut

123 BlockOut

80 BlockOut

Which of the following ports should be opened to allow for DNS recursion?

Options:

A.

1

B.

53

C.

80

D.

123

E.

445

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Questions 205

An organization wants to deploy a customizable operating system. Which of the following should the organization choose?

Options:

A.

Windows 10

B.

macOS

C.

Linux

D.

Chrome OS

E.

iOS

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Questions 206

A user wants to back up a device's OS and data. Which of the following is the best way to accomplish this task?

Options:

A.

Incremental backup

B.

System image

C.

System restore point

D.

Differential backup

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Questions 207

A technician is configuring a SOHO router and wants to only allow specific computers on the network. Which of the following should the technician do?

Options:

A.

Configure MAC filtering.

B.

Disable DHCP.

C.

Configure port forwarding.

D.

Disable guest access.

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Questions 208

Users report having difficulty using the Windows Hello facial recognition feature. Which of the following is a secondary feature of Windows Hello that can be used to log in?

Options:

A.

Personal identification number

B.

Username/password

C.

One-time-use token

D.

Cryptographic device

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Questions 209

Which of the following operating systems was the app file type designed to run under as an application file bundle?

Options:

A.

macOS

B.

Chrome

C.

Windows

D.

Linux

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Questions 210

A user is experiencing the following issues with Bluetooth on a smartphone:

•The user cannot hear any sound from a speaker paired with the smartphone.

•The user is having issues synchronizing data from their smart watch, which is also connected via Bluetooth.

A technician checked the Bluetooth settings, confirmed it is successfully paired with a speaker, and adjusted the volume levels, but still could not hear anything. Which of the following steps should the technician take next to troubleshoot the Bluetooth issues?

Options:

A.

Restart the smartphone.

B.

Reset the network settings.

C.

Unpair the Bluetooth speaker.

D.

Check for system updates.

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Questions 211

A company using Active Directory wants to change the location of all users' "Documents" to a file server on the network. Which of the following should the company set up to accomplish this task?

Options:

A.

Security groups

B.

Folder redirection

C.

Organizational unit structure

D.

Access control list

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Questions 212

Multiple users routinely record log-in information in readily accessible areas. Which of the following is the best way to mitigate this issue?

Options:

A.

Trusted sources

B.

Valid certificates

C.

User training

D.

Password manager

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Questions 213

A user's Windows desktop has low disk space. A technician thinks some upgrade files were never removed. Which of the following tools should the technician use to correct the issue?

Options:

A.

devmgmt.msc

B.

cleanmgr.exe

C.

dfrgui.exe

D.

diskmgmt.mac

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Questions 214

Which of the following features can a technician use to ensure users are following password length requirements?

Options:

A.

Group Policy

B.

Log-on script

C.

Access controllist

D.

Security groups

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Questions 215

A technician is installing a new copy of Windows on all computers in the enterprise Given the following requirements:

• The install phase must be scripted to run over the network • Each computer requires a new SSD as the system drive, • The existing HDD should remain as a backup drive.

Which of the following command-line tools should the technician use to install the drive and transfer the installation files from the network share? (Select three).

Options:

A.

net use

B.

robocopy

C.

winver

D.

diskpart

E.

sfc

F.

r.etstat

G.

ping

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Questions 216

A technician is troubleshooting a user’s PC that is running slowly and displaying frequent pop-ups. The technician thinks malware may be causing the issues, but before the issues began the user installed anti-malware software in response to a pop-up window Which of the following is the most likely cause of these issues'?

Options:

A.

Expired certificate

B.

False alert

C.

Missing system files

D.

OS update failure

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Questions 217

Which of the following languages is used for scripting the creation of Active Directory accounts?

Options:

A.

Bash

B.

Structured Query Language

C.

Hypertext Preprocessor

D.

PowerShell

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Questions 218

Which of the following protects a mobile device against unwanted access when it is left unattended?

Options:

A.

PIN code

B.

OS updates

C.

Antivirus software

D.

BYOD policy

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Questions 219

A user reports that a system is performing unusually and is sending requests to an unfamiliar IP address every five minutes. Which of the following should the technician check first to troubleshoot the issue?

Options:

A.

Application logs

B.

Running processes

C.

Antivirus scans

D.

Recent system updates

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Questions 220

Which of the following is a preventive physical security control?

Options:

A.

Video surveillance system

B.

Bollards

C.

Alarm system

D.

Motion sensors

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Questions 221

A customer is configuring on an old desktop an inexpensive file server to share photos and videos and wants to avoid complicated licensing. Which of the following operating systems should the technician most likely recommend?

Options:

A.

Chrome OS

B.

Linux

C.

macOS

D.

Windows

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Questions 222

A technician is trying to perform an in-place upgrade of a Windows OS from a file. When the technician double-clicks the file, the technician receives a prompt to mount a drive. Which of the following file types did the technician download?

Options:

A.

msi

B.

iso

C.

zip

D.

exe

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Questions 223

A user's company phone has several pending software updates. A technician completes the following steps:

•Rebooted the phone

•Connected to Wi-Fi

•Disabled metered data

Which of the following should the technician do next?

Options:

A.

Restore the factory settings.

B.

Clean the browser history.

C.

Uninstall and reinstall the applications.

D.

Clear the cache.

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Questions 224

A technician needs to implement a system to handle both authentication and authorization. Which of the following meets this requirement?

Options:

A.

WPA3

B.

MFA

C.

TACACS+

D.

RADIUS

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Questions 225

A technician needs to troubleshoot a user's computer while the user is connected to the system. The technician must also connect to the user's system using remote access tools built in to Windows Which of the following is the best option to troubleshoot the user's computer?

Options:

A.

Screen share

B.

MSRA

C.

Virtual network computer

D.

RDP

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Questions 226

Which of the following language types enables the automation of tasks?

Options:

A.

Compiled

B.

Scripting

C.

Web

D.

Database

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Questions 227

A user reports that an Android mobile device takes a long time to boot, and all applications crash when launched. The user installed the applications from a third-party website. Which of the following steps should the technician complete to diagnose the issue?

Options:

A.

Scan the system for malware.

B.

Clear the web browser cache.

C.

Enroll the device in an MDM system.

D.

Confirm the compatibility of the applications with the OS.

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Questions 228

A network administrator wants to enforce a company's security policy that prohibits USB drives on user workstations. Which of the following commands should the administrator run on the users' workstations?

Options:

A.

diskpart

B.

chown

C.

gpupdate

D.

netstat

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Questions 229

A user receives an error message on a Windows 10 device when trying to access a mapped drive from a Windows XP machine in the office. Other Windows XP devices in the office can access the drive. Which of the following Control Panel utilities should the user select to enable connectivity to the device?

Options:

A.

Devices and Printers

B.

Administrative Tools

C.

Network and Sharing Center

D.

Programs and Features

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Questions 230

A user's computer is running slower than usual and takes a long time to start up. Which of the following tools should the technician use first to investigate the issue?

Options:

A.

Action Center

B.

Task Manager

C.

Resource Monitor

D.

Security Configuration Wizard

E.

Event Viewer

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Questions 231

A company was recently attacked by ransomware. The IT department has remediated the threat and determined that the attack method used was email. Which of the following is the most effective way to prevent this issue from reoccurring?

Options:

A.

Spam filtering

B.

Malware preventionsoftware

C.

End user education

D.

Stateful firewall inspection

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Questions 232

Which of the following commands lists running processes in Linux?

Options:

A.

top

B.

apt-get

C.

Is

D.

cat

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Questions 233

An employee using an Apple MacBook is receiving frequent, random pop-up requests from other Apple devices wanting to share photos and videos and asking whether the user would like to accept the request Which of the following configurations should the technician advise the user to change first"?

Options:

A.

Wi-Fi

B.

iCloud

C.

Antivirus

D.

AirDrop

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Questions 234

A user submits a request to have a graphics application installed on a desktop When the technician attempts to install the application, the installation fails and the error message "Not compatible with OS' is displayed. Which of the following is the most likely reason for this error message?

Options:

A.

Thegraphics card driver needs to beupdated

B.

Theapplication installer is 64-bit.

C.

Theinstallation requires administrative rights.

D.

Thedisk space is inadequate.

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Questions 235

A customer service representative is unable to send jobs to a printer at a remote branch office. However, the representative can print successfully to a local network printer. Which of the following commands should a technician use to view the path of the network traffic from the PC?

Options:

A.

netstat

B.

ping

C.

format

D.

tracert

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Questions 236

A technician is upgrading the Microsoft Windows 10 OS. Which of the following are required for the technician to safely upgrade the OS? (Select two).

Options:

A.

Release notes

B.

Antivirus software

C.

Backup of critical data

D.

Device drivers

E.

Word processing software

F.

Safe boot mode

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Questions 237

A customer wants to make sure the data is protected and secure on a Windows laptop's hard drive. Which of the following is the best solution?

Options:

A.

Windows Backup

B.

BitLocker

C.

Shadow Copy

D.

Trusted PlatformModule

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Questions 238

A user received an alert from a Windows computer indicating low storage space. Which of the following will best resolve this issue?

Options:

A.

Reviewing System Information

B.

Running Disk Cleanup

C.

Editing the Registry

D.

Checking the Performance Monitor

E.

Increasing the memory

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Questions 239

Which of the following operating systems were designed for smartphones? (Select two).

Options:

A.

Ubuntu

B.

CentOS

C.

macOS

D.

Chrome OS

E.

iOS

F.

Android

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Exam Code: 220-1102
Exam Name: CompTIA A+ Certification Core 2 Exam
Last Update: Jul 9, 2025
Questions: 799
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