100-140 Cisco Certified Support Technician (CCST) IT Support Questions and Answers

Which type of virtualization allows a user to run one or multiple operating systems that are stored remotely on a central server in a data center?

A user reports the following:

I recently got a prompt on my Mac to give an app permissions. I accidentally clicked Deny. Now I can't open the app.

You need to tell the user where to go to grant the necessary permissions to the application.

Which feature should they use?

Move each help desk term from the list on the left to the scenario it describes on the right.

You can use each option once, more than once, or not at all.

Note: You will receive partial credit for each correct response.

You resolve a customer's printing issue.

How should you document the incident?

Which document outlines a commitment between an organization and a customer, including details of the service, the standards the provider must adhere to, and compensation for the successful completion of those milestones?

A user calls with questions about the type of display they should purchase for their new home office.

You need to provide them with an explanation of the characteristics of the various video interfaces available.

To answer, move each video interface on the left to its description on the right.

Note: You will receive partial credit for each correct response.

A customer calls the Help Desk and reports the following:

I keep getting an error that my system is low on memory when I run my video editing software.

Which process will allow the customer to locate the available memory of their device?

A user needs to reset their password based on feedback after a security concern.

You want to provide an example of a strong password to the user based on the following company guidelines shown:

Must have 8 to 15 characters

Must contain lowercase letters

Must contain at least 2 numbers

Must begin and end with a letter

Only special characters that can be used dash (-), underscore (_), hashtag (#), and at sign (@)

Which password could you use as an example?

You are a help desk technician at Healthy Eats. The company has 1000 employees in multiple locations. An end user calls you via telephone and states the following:

I am Jane Doe with the Accounting Department. I have forgotten my password, and I have a huge deadline approaching. I need you to reset my password as soon as possible so that payroll checks can be issued.

What should you do?