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SVC-16A Apple Service Fundamentals Questions and Answers

Questions 4

Linda states that the fans on her MacBook Pro are intermittently noisy. Which is the best component of AST to further isolate the issue?

Options:

A.

TPT

B.

IPT

C.

CSD

D.

VST

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Questions 5

Apple recommends a DIMM installation scheme for the Mac Pro (Late 2013) that:

Options:

A.

Increases processing power

B.

Enhances graphics processing

C.

Optimizes system cooling

D.

Enables use of special memory module

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Questions 6

You require additional information about a specific problem with a customer's Mac. Which one of the following resources is the Apple-recommended choice for researching the problem?

Options:

A.

Apple Downloads

B.

Apple Support articles

C.

Third-party search engines

D.

Apple Support Communities

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Questions 7

Which Mac Book Pro listed below can use USB 3 devices at full speed?

Options:

A.

MacBook Pro (13-inch, Mid 2012)

B.

MacBook Pro (13-inch, Late2011)

C.

MacBook Pro (15-inch, Late 2011)

D.

MacBook Pro (17-inch, Late 2011)

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Questions 8

Which of the following could indicate accidental damage when inspecting the inside of a Mac mini (Late 2012) before a repair?

Options:

A.

Light dust in the fans

B.

Third-party RAM installed

C.

Lint gathered near the rear vents

D.

Oxidation or discoloration of the logic board

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Exam Code: SVC-16A
Exam Name: Apple Service Fundamentals
Last Update: May 7, 2024
Questions: 57
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