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SIAMF EXIN BCS Service Integration and Management Questions and Answers

Questions 4

What is an activity of the Run and Improve stage of the SIAMroadmap?

Options:

A.

approve the full business case

B.

introduce service providers

C.

operate governance structures

D.

understand the marketplace

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Questions 5

What is an activity of the Discovery and Strategy Stage of the SIAM roadmap?

Options:

A.

appoint the service integrator

B.

produce the outline business case

C.

ongoing organizational change management

D.

operate governance structures

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Questions 6

What is an example of an end-to-end service measurement?

Options:

A.

average availability of an application

B.

average call pickup time at the service desk (in seconds)

C.

percentage of service downtime related tofailed changes

D.

percentage of SLA targets met by one of the external service providers

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Exam Code: SIAMF
Exam Name: EXIN BCS Service Integration and Management
Last Update: May 1, 2024
Questions: 40
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