Salesforce-Slack-Administrator Salesforce Certified Slack Administrator Exam Questions and Answers

Slack clearly states:

"If Slack Connect DMs are disabled for your organization, users cannot initiate or receive direct messages from users in external organizations, even if they share Slack Connect channels."

Thus, users cannot DM external users if Connect DMs are disabled, regardless of their presence in shared channels. Options A, B, and D incorrectly suggest DMs would still function.

(Reference: Slack Administration Study Guide - Slack Connect Security Settings)

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On the Standard plan (and higher tiers), Slack allows:

"Unlimited app integrations, meaning you can install as many apps from the Slack App Directory or custom-built apps as needed."

There are no integration limits beyond any practical workspace-specific guidelines.

(Reference: Slack Administration Study Guide - Slack Pricing Plans and Feature Comparisons)

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Slack recommends using self-paced resources and workflows for onboarding:

"Workflow Builder allows admins to create automated onboarding workflows that include links to Help Center articles, internal documentation, and recorded webinars, enabling new users to learn at their own pace."

Hackathons (B) and Slack 101 live trainings (D) are great, but they are scheduled sessions, not self-paced. Custom bots (C) add overhead and are not necessary for scalable self-service onboarding.

(Reference: Slack Administration Study Guide - Onboarding Strategies Using Workflow Builder)

Mandatory Two Factor Authentication (2FA) adds an extra layer of security to member accounts. When enabled, Slack requires that:

"Members must enter a verification code from an authentication app or text message after submitting their password to successfully sign in."

This means each time members sign into Slack, they must provide both their password and a second factor, typically a code generated by a mobile authentication app or received via SMS. This prevents unauthorized access even if a password is compromised.

The other options (A, B, C) describe different security measures but do not accurately represent the behavior of 2FA as configured in Slack.

(Reference: Slack Administration Study Guide - Security and Compliance - Two Factor Authentication)

Slack's Workflow Builder allows users to create workflows without writing code, and Admins have visibility over workflows to maintain governance.

According to Slack documentation:

"Workspace Owners and Admins can view and manage all published workflows in their workspace." "For Enterprise Grid organizations, Org Owners and Org Admins can see workflows across all workspaces."

Option A is false — creating a workflow is a quick process requiring fewer than five clicks. Option C is inaccurate because regular members can also view workflows they have access to via Workflow Builder, not just Owners or Admins.

(Reference: Slack Administration Study Guide - Workflow Builder and Admin Controls)

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Slack best practices advise creating a new channel:

"When you need a dedicated, transparent space for an ongoing topic, team, or project, such as a new line of business."

For quick or personal conversations (Options A, C, and D), direct messages are more appropriate.

(Reference: Slack Administration Study Guide - Channel vs. Direct Message Best Practices)

Slack role definitions specify:

"Workspace Owners have the highest level of permissions at the workspace level, including setting permissions, managing members, and configuring settings."

Workspace Admins (C) have significant permissions but not complete control. Org Admins (B) are for org-wide actions, and Roles Admin (D) is specific to assigning roles, not broader workspace management.

(Reference: Slack Administration Study Guide - Roles and Permissions Overview)

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Slack recommends for security auditing:

"The Audit Logs API can capture file download activities, including which user downloaded a specific file."

Discovery APIs (A) help with content search/export, not action tracking. Audit Logs API is for actions like downloads (B). Option C (export public channel data) and D (workspace data export) won't show specific download activities.

(Reference: Slack Administration Study Guide - Using the Audit Logs API)

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When engagement in public channels drops, Slack recommends education and re-engagement campaigns like hosting a “Slack day” to showcase best practices.

Slack documentation highlights:

"Slack Days are opportunities to encourage better usage patterns, provide learning sessions, and reinforce the importance of open communication through public channels."

Option A and D focus on short-term fixes and notifications, not improving behavior sustainably. Option B alone is not a complete strategy.

(Reference: Slack Administration Study Guide - Driving Adoption and Maintaining Engagement)

On the Free plan, to ensure only employees can join automatically and prevent outsiders from signing up:

"Enable sign-up using a specific email domain (such as @company.com) so only people with company email addresses can join the workspace without needing manual invites."

Allowing all members to invite (Option A) could allow external people to join, and IdP enforcement (Option C) typically applies to paid plans, not Free.

(Reference: Slack Administration Study Guide - Workspace Access Settings on Free Plans)

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Slack advises:

"Turning on Mobile Session Duration policies allows admins to automatically log users out of Slack mobile apps after a set period, reducing risk if a device is lost or stolen."

Requiring a passcode (B) is good mobile practice but not Slack-specific. A (manual sign-out) is unreliable. D (no app downloads) would block necessary communication entirely.

(Reference: Slack Administration Study Guide - Mobile Security Features)

Slack best practices state:

"SAML-based SSO and SCIM provisioning (through IdP groups) are available on the Business+ plan. This enables automation of user management and enhances login security."

Google Workspace SSO (A) without SAML lacks the full control needed. 2FA (B) is a good practice but doesn't automate provisioning. Enterprise Grid (C) would be overkill and costly for a small organization.

(Reference: Slack Administration Study Guide - Identity and Access Management)

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The most efficient method to ensure all users are automatically added is:

"Make the workspace a default workspace for the Enterprise Grid organization. This way, all current and future members will automatically be added without manual intervention."

Syncing IdP groups (Option D) could work but requires additional setup complexity and group management.

(Reference: Slack Administration Study Guide - Default Workspace Management in Enterprise Grid)

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Slack states:

"The Org Admin dashboard provides a section where you can view all Slack Connect connections — including which organizations you are connected with."

The sidebar (A) only shows personal view. Channel Management (C) shows channels, not connections. Analytics dashboard exports (D) focus on usage metrics, not organizational connections.

(Reference: Slack Administration Study Guide - Managing Slack Connect Connections)

By default, Slack automatically routes requests (for apps, Slack Connect, invitations) to Workspace Admins via Slackbot:

"Approval requests are automatically sent to Workspace Admins and Owners via direct message from Slackbot for easy tracking and approval."

No additional setup (A, C, D) is necessary unless a custom process is required.

(Reference: Slack Administration Study Guide - Managing Approval Requests)

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Slack documentation for Enterprise Grid states:

"Org Owners and Org Admins can enable workspace creation requests via Org Settings, making the process efficient and standardized."

Posting requirements (B) is not a controlled or actionable system. DM requests (C) are informal and untrackable. Workflows (D) are helpful, but Slack has built-in support for workspace creation requests through Org Settings, which is more efficient.

(Reference: Slack Administration Study Guide - Managing Workspace Creation on Enterprise Grid)

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Slack Connect discoverability must be enabled by an organization for others to search and find them:

"If an external organization has disabled Slack Connect Discoverability, they will not appear in search results, even if they use Slack."

It is not about whether you already have a Connect channel (A), or necessarily whether they are on a free plan (B — free plans can still accept Connect invites with some limitations). Option C (turning off Slack Connect entirely) would prevent channel creation but is not specifically why search would fail.

(Reference: Slack Administration Study Guide - Slack Connect Discoverability Settings)

Slack advises:

"Using native app approval workflows within the Manage Apps dashboard ensures that app installation requests are logged, require a rationale, and can be tracked by App Managers in a centralized approval workflow."

Workflow Builder (D) is useful but unnecessary when Slack's built-in app approval is available. Options A and C are partial solutions but miss the audit trail and rationale requirement.

(Reference: Slack Administration Study Guide - Managing App Approvals and App Governance)

Slack recommends:

"Workspace Admins are ideal for handling workspace-specific tasks such as member management, approval of apps, and settings management for individual business units."

Assigning Org Admins (B) or Org Owners (D) grants broader permissions than necessary and increases risk. Creating a channel for managing requests (C) does not delegate actual admin permissions.

(Reference: Slack Administration Study Guide - Delegating Workspace-Level Administration)

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On Slack Enterprise Grid:

"Org Owners are responsible for organization-wide security and compliance settings, including configuring and managing Single Sign-On (SSO) for the entire organization."

Workspace Owners manage workspace-level settings such as retention policies (A) or app approvals (D), but they cannot manage enterprise-wide SSO configurations. Resetting passwords individually (B) is not something either can do directly — identity is managed via the IdP in Enterprise Grid.

(Reference: Slack Administration Study Guide - Roles and Permissions in Enterprise Grid)

The Business+ plan is the appropriate recommendation here because:

It includes full message history access (unlike the Free plan, which limits access to recent messages only).

It supports SAML-based SSO integrations like Okta, allowing for secure user provisioning and onboarding.

It provides Enterprise Mobility Management (EMM) integrations for managing and securing Slack access on company-owned mobile devices.

Official Slack documentation confirms:

"Slack Business+ includes enhanced administration and security controls, including SAML-based SSO, user provisioning with supported IdPs, and mobile device management (MDM) support via EMM."

Enterprise Grid (option D) would be overkill for a small growing business unless they required multi-workspace organization and complex compliance features.

(Reference: Slack Administration Study Guide - Plans and Feature Comparison)

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Slack Clips are recommended for asynchronous communication:

"Slack Clips allow users to record video, screen shares, and voice messages directly in Slack, which teammates can view at their convenience."

Starting a Huddle (C) is synchronous and not asynchronous. Recording outside Slack (B) and importing is less efficient. Public channels limited to specific workspaces (D) won’t reach the entire org unless users join manually.

(Reference: Slack Administration Study Guide - Using Clips for Asynchronous Communication)

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Slack EMM documentation states:

"After EMM is activated, users must complete the EMM setup within a 72-hour window or they will be automatically signed out from Slack."

EMM does not force re-authentication every 72 hours (C). Device OS updates (A) are not mandatory for EMM sign-ins. "Keep users signed in" (D) relates to desktop sessions more than mobile EMM enforcement.

(Reference: Slack Administration Study Guide - Enterprise Mobility Management (EMM) Setup Requirements)

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Slack's best practices for private, sensitive, or surprise planning activities:

"Create a private channel when planning events that should remain confidential to a specific group of people."

This protects the surprise. Public channels (A) expose planning. Group DMs (B) are limited (maximum of 8 people) and informal. A thread in a public space (C) is risky for surprises.

(Reference: Slack Administration Study Guide - Managing Sensitive Conversations)

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Slack advises for project collaboration:

"Creating a public project channel enhances transparency, supports future onboarding, and allows new members to catch up easily."

Private channels (A) are better for confidential projects, but transparency is key here. Group DMs (B) are limited and not suited for full project collaboration. DMs (C) are inefficient for team onboarding.

(Reference: Slack Administration Study Guide - Channel Best Practices for Project Work)

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Slack Champions are:

"Advocates who model best practices, promote transparency, identify key use cases, and adapt workflows to improve team effectiveness. Champions do not need to be administrators — their main role is to drive cultural adoption."

Option A is incorrect because being a Slack Administrator is not a requirement to be a Champion.

(Reference: Slack Administration Study Guide - Building a Slack Champion Network)

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Slack official plan features state:

"Customizable message and file retention policies are available on Pro, Business+, and Enterprise Grid plans."

Free plan (C) does not support customizable retention. It's limited to 90 days history unless upgraded. Enterprise Grid-only (D) is too restrictive.

(Reference: Slack Administration Study Guide - Message and File Retention Policies)

In Enterprise Grid, to manage who can invite guests:

"Org Admins can configure organization-wide policies that set permissions for inviting external users, including granting specific non-admin users the ability to invite guests."

This is handled under Organization Policies, not through workspace-specific settings or ownership transfer.

(Reference: Slack Administration Study Guide - User Management and Org Policies)

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When restricting channel creation to Workspace Admins, Slack’s best practices recommend:

"Admins should maintain familiarity with naming conventions to process channel requests consistently. Additionally, setting up a clear, efficient channel request process ensures members know how to request new channels and receive prompt responses."

Option B is incorrect — restricting channel creation usually increases the admin workload. Option D is not directly aligned with Slack best practices, as permissions to create channels would still be limited to Admins.

(Reference: Slack Administration Study Guide - Channel Management and Naming Governance)

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According to Slack’s official SCIM documentation:

"Deactivating a user in the identity provider (IdP) automatically deactivates the user’s Slack account through SCIM provisioning."

This ensures the Workspace Admin is promptly deactivated across the Enterprise Grid without needing manual action in Slack itself. Options A, C, and D are manual or inefficient approaches when SCIM is available.

(Reference: Slack Administration Study Guide - SCIM Provisioning and Lifecycle Management)

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To balance security, culture building, and minimize admin burden, the best practice is to allow members to upload emojis with clear guidelines.

Slack documentation recommends:

"Allowing users to upload custom emoji fosters creativity and engagement. Setting clear policies and communicating acceptable use ensures that the benefits are realized while minimizing the risk."

Restricting uploads entirely or centralizing all requests would hinder the cultural goal of promoting collaboration.

(Reference: Slack Administration Study Guide - Change Management and Culture Building with Slack)

The best practice is to install official, vetted apps for each alerting tool from the Slack App Directory and configure them to post into a centralized channel (such as #alerts-all). According to Slack documentation:

"Integrating alerting tools through approved apps ensures reliable, structured, and centralized notifications. Centralized channels allow all relevant teams to quickly monitor, identify, and respond to incidents."

Building custom apps is unnecessary if existing integrations meet the needs, and reminders or Slackbot triggers do not solve the systemic problem.

(Reference: Slack Administration Study Guide - Integration Management and Best Practices)

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Slack best practices for app governance recommend:

"The most efficient method is to proactively restrict high-risk apps and automatically allow safe, non-restricted apps, minimizing admin intervention."

Annual whitelisting (B) is infrequent and can quickly become outdated. Asking users to self-rate risk (C) is unreliable. Complex rule chains (D) are difficult to maintain.

(Reference: Slack Administration Study Guide - Streamlining App Management)

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Slack automation for app approvals suggests:

"Admins can define conditional rules to automatically approve or restrict apps and integrations and notify requesters of the approval status, while creating rules both at the org and workspace level for flexibility."

Listing trusted members (B) does not automate the process. Cost-based approvals (C) are too narrow and risky.

(Reference: Slack Administration Study Guide - Automating App and Integration Approvals)

Slack best practices encourage public discussions to:

"Make answers discoverable to others who might have the same question later, reduce redundant inquiries, and model a culture of openness."

By encouraging employees to post their questions in a public help channel, Jose reinforces using public channels and helps build a searchable knowledge base.

(Reference: Slack Administration Study Guide - Promoting Open Communication and Knowledge Sharing)

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Slack’s Enterprise Grid Move Channel guidelines state:

"Before moving a channel, confirm you have admin privileges in both the origin and destination workspaces and ensure that all channel members are members of the destination workspace."

Org Owner approval (D) is not necessary unless your organization has custom policies. Exporting channel history (C) is unrelated to the move process. Removing all members (A) is incorrect — you need to maintain membership.

(Reference: Slack Administration Study Guide - Moving Channels Between Workspaces)

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Slack's official documentation states:

"SCIM provisioning is ideal for automatically managing large user populations, assigning them to workspaces, and ensuring immediate onboarding or deactivation through integration with your Identity Provider (IdP)."

It is perfect for multiple workspaces (A) and large, one-time onboarding events like a company-wide Slack launch (E).

Options B and C relate to Slack Connect and app behavior, not SCIM. Option D refers to "Just-in-Time" provisioning, not SCIM.

(Reference: Slack Administration Study Guide - SCIM Provisioning)

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Slack recommends for mobile session management:

"Setting a mobile session duration of around two weeks provides a good balance between security and usability, ensuring users aren't prompted to log in too frequently."

Allowing users to set their own session length (A) would reduce security controls. Logging everyone out during any threat (B) is too disruptive for normal operations. Allowing infinite sessions (D) risks serious security exposure.

(Reference: Slack Administration Study Guide - Mobile Security Best Practices)

Slack’s compliance and security guidance states:

"A Data Loss Prevention (DLP) integration actively monitors Slack messages and files for sensitive information, and can block, quarantine, or delete data according to your compliance policies."

eDiscovery (A) archives content but doesn’t prevent exposure. Bots (C) are reactive, not proactive. Manual monitoring by admins (D) is inefficient and error-prone.

(Reference: Slack Administration Study Guide - Integrating DLP Solutions with Slack)

Slack’s best practices for promoting open communication are:

"Keep everything in public channels for transparency and collaboration. Set public channel message retention to 'Keep Everything' and restrict DM retention to minimize private, siloed communication."

Also:

"Allow everyone to create channels to lower barriers to collaboration and prevent bottlenecks."

Restricting channel creation (Option C) would hinder users and reinforce the DM reliance problem.

(Reference: Slack Administration Study Guide - Messaging and Retention Policies)

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Slack recommends organizing discussions into appropriate channels for clarity and relevance:

"Questions or discussions about specific projects should happen in project-related channels to maintain topic focus and ensure all relevant stakeholders can view and contribute."

#general should be reserved for organization-wide announcements or broad discussions, not for project-specific questions. DMing individuals (A, B) bypasses team collaboration. Deleting the message (C) is unnecessarily punitive.

(Reference: Slack Administration Study Guide - Best Practices for Channel Organization)

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In Enterprise Grid, Slack recommends that:

"Workspaces should be structured to group people based on how information is shared, and each employee should ideally have one primary workspace where they spend about 80% of their time."

This minimizes disruption, maintains the current collaboration patterns, and keeps cross-functional communication effective.

(Reference: Slack Administration Study Guide - Enterprise Grid Design Strategies)

When a Slack Connect channel is disconnected:

"Each organization will keep an archived copy of the channel. All messages and files shared by members of both organizations remain accessible to each organization's members."

Neither side can continue posting after disconnection — the channel is archived.

(Reference: Slack Administration Study Guide - Managing Slack Connect Disconnections)

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For consolidating workspaces across Slack plans (Pro to Business+), the official process is:

"Export the public channel history from the source workspace and import it into the target workspace."

The "Move Channels" tool (B) only exists in Slack Enterprise Grid, not between standard workspaces. There’s no Copy Channels feature (D). Manually recreating channels (A) would lose message history.

(Reference: Slack Administration Study Guide - Workspace Consolidation via Exports and Imports)

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The best way to manage noise while protecting sensitive information includes:

• Limiting posting permissions — According to Slack’s official guidance:

"You can restrict who can post to a channel by limiting posting permissions to specific people, ensuring that only authorized individuals can post while others can read."

• Creating a private channel with a personal benefits workflow:

"Private channels are suitable for discussions requiring confidentiality. Workflows can route sensitive questions to HR without public visibility."

Encouraging DMs (option C) helps, but it is not a structured or scalable solution for organizational processes. Archiving the channel (option D) would disrupt access to the historical benefits information and is unnecessary.

(Reference: Slack Administration Study Guide - Channel Management Best Practices and Workflows)

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Slack recommends using Workflow Builder to:

"Trigger onboarding workflows automatically when employees join channels, and use custom forms to collect consistent information and reduce unnecessary communication."

Inviting new hires as Single-Channel Guests (Option B) is not relevant because they are expected to have full access pre-onboarding.

(Reference: Slack Administration Study Guide - Automating Onboarding with Workflows)

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Slack best practices for managing high-volume help channels recommend:

"Creating regional help channels following a clear, consistent naming convention, such as #help-workplace-region, so requests are easier to route and monitor."

This method ensures that requests are properly triaged without confusing users and keeps the support experience scalable.

(Reference: Slack Administration Study Guide - Best Practices for Managing High-Volume Support Channels)

Slack recommends using multi-workspace private channels to manage sensitive information securely across workspaces.

"Multi-workspace private channels allow members from multiple workspaces to securely collaborate, making them ideal for department-specific discussions and sensitive topics."

Public channels (A) are inappropriate due to the sensitivity of the HR discussions. Private channels limited to one workspace (C) would restrict access. Group DMs (D) are not scalable or organized for ongoing collaboration.

(Reference: Slack Administration Study Guide - Managing Multi-Workspace Private Channels)

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The most accurate approach is to use Slack’s analytics to compare direct message usage across different workspaces.

Slack documentation states:

"Workspace-level analytics allow Admins to view the percentage of messages sent via direct messages versus public or private channels. Comparing this across teams highlights differences in Slack usage patterns."

Only option A directly provides a comparative analysis to see if HR’s behavior is different from the rest of the org.

(Reference: Slack Administration Study Guide - Workspace Analytics and Communication Patterns)

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Slack's official analytics guidelines recommend:

"The average number of active days per user is a strong measure of engagement and adoption."

Number of DMs (A) focuses only on private messaging, not overall adoption. Channel/workspace membership (B) doesn't measure activity. New workspace creation (D) is not typically relevant to students and is often disabled.

(Reference: Slack Administration Study Guide - User Activity Analytics)

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In Slack, only the Primary Owner has the ability to deactivate other Workspace Owners.

Slack documentation states:

"Only the Primary Owner can deactivate or transfer ownership of another Workspace Owner's account."

Thus, Cortez, despite being a Workspace Owner himself, cannot deactivate Camdin’s account.

(Reference: Slack Administration Study Guide - Workspace Roles and Account Deactivation)

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For long-term archiving and compliance with regulatory requirements:

"eDiscovery integrations allow organizations to collect, archive, and export Slack messages and files to meet legal, regulatory, and compliance needs."

DLP (A) focuses on preventing data leaks. MDM (B) secures mobile access, and EKM (C) controls encryption keys but does not inherently archive data.

(Reference: Slack Administration Study Guide - Security and Compliance - eDiscovery Integration)

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User groups provide two major benefits according to Slack official documentation:

"User groups allow you to quickly notify an entire group of people with an @mention (e.g., @designers, @managers)."

"They can also be configured so that new users assigned to the group are automatically added to default channels, streamlining onboarding."

They do not control channel management permissions (B) or app integrations (E), nor do they affect workspace analytics permissions (C).

(Reference: Slack Administration Study Guide - Managing User Groups)

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In Slack, Admin roles (Workspace Admin or Org Admin) are required to approve invitations and manage user roles, including inviting guests.

According to Slack’s documentation:

"Admins can invite members and guests, approve new invitations, and manage permissions at the workspace or org level. A Multi-Channel Guest is someone who can access multiple channels that an admin selects."

Since the marketing vendor needs access to "various channels," the correct guest type would be a Multi-Channel Guest, not Single-Channel Guest. Therefore, Tracy should use the Admin role to invite and approve new members and assign the marketing vendor as a Multi-Channel Guest.

(Reference: Slack Administration Study Guide - User Management Roles and Guest Access)

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According to the Slack Enterprise Grid documentation:

"Org Owners and Org Admins can use the Discovery API to export messages and files sent by their organization in Slack Connect channels. Messages and files sent by external partners must be requested from the respective organizations."

Because Slack Connect involves multiple organizations, each organization retains ownership of its own data. Thus, you can only export your company's messages/files via the Discovery API; partners must export their own data.

(Reference: Slack Administration Study Guide - Security and Compliance - Discovery API and Slack Connect)

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Slack recommends using an org-wide channel for announcements:

"An org-wide channel ensures that important updates reach every member across all workspaces. Bookmarking learning materials in the channel also provides members with easy access to ongoing resources and updates."

Options B and C place too much burden on members to seek out information. D is reactive (waiting for questions) rather than proactive enablement.

(Reference: Slack Administration Study Guide - Managing Change and Member Enablement)

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Slack recommends for sensitive or confidential projects:

"An 'Invite Only' workspace allows Org Admins or Workspace Owners to control membership, ensuring sensitive topics remain private until disclosure is appropriate."

Hidden (C) conceals the workspace name, but Invite Only (D) is the correct choice for manually controlling access during sensitive phases.

(Reference: Slack Administration Study Guide - Workspace Access Management)

Slack recommends:

"Channel names should follow consistent naming conventions and use hyphens between words, e.g., help-finance for a help-related finance channel."

Option A incorrectly reverses prefix order. Option B uses incorrect formatting. Option D misuses the prefix format as well.

(Reference: Slack Administration Study Guide - Channel Naming Conventions)

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Slack recommends using the Scheduled Send feature to respect teammates' working hours:

"The Scheduled Send feature allows members to compose a message now and schedule it to be delivered during the recipient’s preferred working hours."

While viewing someone's local time (C) is helpful, Scheduled Send (B) directly solves the problem by deferring the notification appropriately. Setting reminders (D) or Away statuses (A) do not proactively delay messages.

(Reference: Slack Administration Study Guide - Respecting Work-Life Balance in Global Teams)

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Slack recommends:

"Private channels are best for sensitive discussions such as hiring, compensation, or any confidential information that should not be visible to all workspace members."

Projects (B), brainstorming (C), and event announcements (D) are usually better suited for public channels to maximize visibility.

(Reference: Slack Administration Study Guide - When to Use Private Channels)

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