OmniStudio-Developer Salesforce Certified OmniStudio Developer (SP24) Questions and Answers

 Checking the Send Only Additional Input checkbox allows the Remote Action element to send only the key/value pairs specified in Additional input to the Apex method. The Additional input should have the same keys as the method parameters, and the values should be set to {{InputData.node}} for each node. For example, AccountId: {{InputData.AccountId}} and ProductId: {{InputData.Details.Products}}.

The element name for the missing data must match the JSON node key in the Integration Procedure Response, otherwise the data will not be mapped correctly. The JSON sent from the Integration Procedure Action must match one of the Original Input for the Integration Procedure, otherwise the Integration Procedure will not execute properly. The Integration Procedure Preview Input Parameters and the Response JSON Path have no effect on displaying data in OmniScript.

 Setting the element to require if true allows the developer to configure a Disclosure element to require user input only if a condition is met. In this case, the condition is that the user already checked a Non-Disclosure Agreement Checkbox. The other options are either incorrect or irrelevant for this requirement.

An OmniScript and a Child FlexCard are both valid components that can be embedded in a flyout. An Integration Procedure and a DataRaptor are not components, but actions that can be performed within an OmniScript or a FlexCard.

The input JSON paths In the DataRaptor Load must match the JSON from the OmniScript, otherwise the data will not be mapped correctly to the Salesforce fields. ContextId must be spelled correctly in the merge code that passes the Recordld to the DataRaptor, otherwise the DataRaptor will not be able to identify which record to update. The fields that are not updated are not necessarily read only in Salesforce, as they could be editable by other means. In the DataRaptor Load, in the Preview tab, the Record is from the wrong record type has no effect on updating data in Salesforce, as it is only used for testing purposes.

In OmniStudio, the Edit Block element is purpose-built for allowing users to dynamically add, edit, or delete rows of related data, such as dependents under a policy. To save these changes, Remote Actions (typically backed by Apex or API) are used to process each record operation (Create/Update/Delete).

A. Use an Edit Block element configured with Remote Actions – Correct. This is the recommended and most scalable way to support CRUD operations in OmniScripts for collections (e.g., dependents). The Edit Block provides UI-level support, while Remote Actions handle back-end interaction with Salesforce or external systems.

Incorrect Options:

B. Text Block is for display purposes and cannot manage data input or backend actions.

C. Input Block elements do not support row-level add/edit/delete functionality as Edit Blocks do.

D. SOQL is a read-only query language and cannot be used to update or delete records directly within an OmniScript.

 The merge code syntax for passing data from a DataRaptor Extract Action to an HTTP Action is %DataRaptorName: NodeName%. In this case, it is %DRReadCase: CaseNumber%.

The correct answer is D. Data Mapper Turbo Extract, based on best practices in the official OmniStudio documentation.

From the OmniStudio Developer Guide → DataRaptors → Turbo Extract:

DataRaptor Turbo Extract is a lightweight, high-performance extract designed specifically for retrieving data from a single Salesforce object, where no data transformation or complex joins are required.

It is recommended over DataRaptor Extract for performance reasons when only one object and minimal transformation is needed.

Why not the others?

A. DataRaptor Load is used for writing data to Salesforce, not retrieving.

B. DataRaptor Transform is used when you need to transform data, not simply extract it.

C. DataRaptor Extract can be used, but Turbo Extract is preferred for the use case of single object, no transformation — per best practices.

Setting the Timeout property on the HTTP Action in the Integration Procedure allows the developer to specify how long to wait for a response from the external system before timing out. Checking the Chain on Step Check on the HTTP Action in the Integration Procedure allows the developer to chain multiple HTTP Actions together and execute them sequentially. Configuring a Remote action with timeout settings of 120000 is not necessary, as it is already done by default in OmniStudio. Checking the Chainable checkbox on the integration procedure Action in the OmniScript has no effect on calling an external system.

OmniStudio best practices dictate that versioning is used when enhancements are required within the same logical flow, while cloning is preferred when the new flow is functionally different and used separately.

B. The new Integration Procedure will be used independently – Correct. Cloning creates an entirely new IP definition, ideal for building a similar but standalone process, rather than altering behavior for an existing process.

Incorrect Options:

A. Using a Cache Block is unrelated to cloning vs. versioning.

C. Replacing stub data does not require cloning; could be done in a version.

D. Chainability does not influence whether you should clone or version.

 In a calculation procedure, the output of a calculation step must be included in the calculation output in order to be used in an aggregation step. The calculation output defines the variables that are available for aggregation

The correct syntax for merge codes in Integration Procedure is {(NodeName)}, where NodeName is the name of the JSON node in the data source. The other options are either missing the parentheses or using incorrect symbols.

The Lookup element is used to retrieve data from a single field in a Salesforce record. The Lookup element allows the developer to specify the object, field, and filter criteria for the data retrieval. The Select element is used to display a list of options for the user to choose from. The HTTP Action element is used to send or receive data from an external system using HTTP methods. The DataRaptor Post Action element is used to create or update Salesforce records using a DataRaptor Transform.

A Set Values Action in a Value field and a Remote Action in an Additional Output value field can execute a function like CONCAT or DATEDIFF by using the syntax {{function(parameters)}}. For example, {{CONCAT(‘Hello’, ‘World’)}} or {{DATEDIFF(‘2021-01-01’, ‘2021-01-31’)}}.

According to Salesforce OmniStudio Integration Procedures documentation, when working with deeply nested JSON, Integration Procedures are ideal. They allow developers to flatten and manipulate JSON data, especially when handling external responses.

C. Integration Procedure – This is correct. IPs provide Response Transformers, DataRaptor Transforms, and Response Actions to reshape and simplify nested data structures for consumption by front-end components.

Incorrect Options:

A. DataRaptor Transform is used inside IPs but cannot directly handle external HTTP calls or manage complex orchestration.

B. HTTP Action Element is used inside an Integration Procedure, but by itself, it does not process or simplify the data.

D. Guided Workflow is not a recognized OmniStudio component for data transformation.

 The Send JSON Path syntax for accessing an element from an Integration Procedure structure is BlockName.ElementName. In this case, the BlockName is BlockX and the ElementName is ActionZ. The colon (:) is used to separate the input and output parameters, not the block and element names. The order of the block and element names should follow the hierarchy of the structure, from top to bottom. The Additional input parameter is not needed in this case, as it is already included in the Send JSON Path.

According to the Salesforce OmniStudio DataRaptor documentation, specifically under DataRaptor Load Best Practices and Common Issues:

A. “The Input JSON paths in the Data Mapper Load do not match the JSON sent from the OmniScript.”This is a common configuration issue. If the paths between the OmniScript's structure and the DataRaptor Load mapping are mismatched, fields may not map correctly, resulting in partial updates or no updates.

B. “The fields that are not updated are read-only in Salesforce.”If a field is Read-Only at the field-level security (FLS) or object schema, DataRaptor Load will not be able to write to it, which explains why only some data is updated.

Incorrect Options:

C. The RecordId from the wrong record type would typically cause a complete failure, not a partial update.

D. A misspelled ContextId could prevent data from being linked correctly, but this is less likely to cause partial field-level issues, and more likely to affect record association.

 The Params node contains the data that is passed from the parent FlexCard to the child FlexCard. The developer should use {Params.postalcode} to refer to the contact’s postal code in the child FlexCard.

A formula element allows the developer to define formulas using functions and operators to manipulate data in an OmniScript. The output of the formula element can be displayed to the user immediately in the current step using a display element. The CONTIF function counts how many times a value appears in a list1. A Calculation Action element executes a calculation procedure and returns the output as a JSON object. A Set Values element assigns values to variables or fields in an OmniScript. A Range element defines a range of values for a variable or field in an OmniScript1. Based on best practice, a formula element is the most suitable element to use the CONTIF function in this scenario.

A Text Block element allows the developer to display read-only text in a table format, using merge codes to dynamically include data from the data JSON. A Rich Text Area element is used to display formatted text with images and links. A Text Area element is used to display editable text in a single line or multiple lines. An Edit Block element is used to display editable fields in a form layout.

Option C is the correct way to configure Additional input to send exactly the same data as Input Data. The Additional input should have a key/value pair for each field in Input Data, and the value should be set to {{InputData.field}} for each field. This will pass the value of Input Data for each field to Additional input.

QUESTIONNO: 23

A healthcare company wants to enable its subscribers to add, edit, or delete dependents related to their policy Community portal. The developer on the project decides to use an MniScript.

How should the developer configure the OmniScript to providethis functionality?

A. Use an Edit Block element configured with Remote Actions.

B. Use an Edit Block element configured with SOQL statements.

C. Use an Input Block element and a DataRaptor Post Action element.

D. Use a Text Block element and a Remote Action element.

Answer: A

An Edit Block element configured with Remote Actions allows the developer to create a dynamic table that can display, add, edit, or delete records from a Salesforce object. The Remote Actions can be configured to perform CRUD operations on the object using SOQL or Apex.

 A DataRaptor Extract can retrieve data from multiple objects using extraction steps and JSON paths. However, if the data is from a single object, only one extraction step is needed. The Extract JSON Path can use dot notation to access related fields from that object, such as Contact.Account.Name.

The LWC PubSub Message flag in the Set Values action of the parent OmniScript enables the parent OmniScript to send data to the embedded OmniScript using a custom event. If this flag is not set, the data will not be passed to the embedded OmniScript.

The Node field for the parent FlexCard should be set to {Records}, which is an array of all the records retrieved by the parent FlexCard data source. This will allow the child FlexCard to access the records and display them in a DataTable.

In OmniStudio, the Invoke Mode: Fire and Forget setting allows an OmniScript to call an Integration Procedure asynchronously, meaning it does not wait for the response to complete before continuing user interaction.

C. Invoke Mode Fire and Forget – This is the correct setting. It’s designed specifically for use cases where the user experience should not be blocked by backend processing.

Incorrect Options:

A. Use Future is not a valid OmniScript configuration option.

B. Invoke Mode Non-Blocking is not an official setting in OmniStudio terminology.

D. Toast Completion is a UI notification setting and does not impact execution behavior.

 Setting the collapsible property on the block element allows the user to expand or collapse the block as needed. Using a Data table element is not suitable for displaying contact information. Setting the class’’ collapsible’’ on the block element has no effect. Using a conditional FlexCard State requires a condition to be met, not a user choice.

The Timeout property on the HTTP Action in the Integration Procedure specifies how long to wait for a response from the external system before throwing an error. The Chain On Step checkbox on the HTTP Action in the Integration Procedure indicates that the next action should be executed only if the current action is successful. These two configurations should be used to implement the call to the external system given its known performance issues.