OG0-061 IT4IT Part 1 Exam Questions and Answers

To design, create, and manage Service Contracts

To aggregate Events

To shorten Mean Time to Repair

To manage the lifecycle of Requests for Change

Reduction of change-related outages, reduction of emergency changes, reduction of unplanned change

The investment in each service is quantified in the service portfolio; software license percentage is use

Increase automatically remediated Events; increase the percentage of Events correlated to a business service

The percentage of automated tests; arrival and departure rate for work

Improving the speed at which issues with a business service are identified, including proactive identification before impact is severe

Accelerate sourcing and delivery of applications through best practices such as re-use, automation, and collaboration

Accurate visibility of business and IT demand; re-balance IT investments between strategic and operational demand

Increased fulfillment efficiency and consistency through standard change deployment and automation