Labour Day Special Limited Time 65% Discount Offer - Ends in 0d 00h 00m 00s - Coupon code: geek65

7492X Avaya Aura® Call Center Elite Support Exam Questions and Answers

Questions 4

The Status Poll VDN does not respond to a consider location vector command. Which three reasons are causing this problem? (Choose three.)

Options:

A.

The Incorrect Status Poll VDN is defined in HSR application form.

B.

The Console Permission is NOT enabled.

C.

The Route-pattern TSC settings has a setting = n.

D.

The Interflow Vector Is not defined at the remote location.

E.

The Status Poll VDN is using TAC Instead of aar analysis digits.

Buy Now
Questions 5

When viewing TTrace Process Output, which two statements are true about the output windows? (Choose two.)

Options:

A.

the title bar of the output window shows the date and time

B.

the title bar of the output window shows the process name, the host name, and the process ID

C.

the system displays outputs with the newest at the bottom of the display

D.

the system displays outputs at the top of the display

E.

the window shows the last 1000 lines of the log file

Buy Now
Questions 6

Refer to the exhibit.

A call center administrator has devised a way to provide special treatment for high profile customers, by filtering these agent’s Automatic Number Identification (ANI) using a vector routing table, and interflowing these calls to be queued at a higher priority. Unfortunately, after the new VDN/vector steps were implemented, those customers are queuing to the incorrect group of agents.

What would be the reason for this?

Options:

A.

VDN Override on VDN 7202 is set to no

B.

VDN Override on VDN 7201 is set to yes

C.

The caller has blocked his calling party number, a match cannot be found, and call processing for this call will cease

D.

No agents are staffed in skill 1

Buy Now
Questions 7

What are the three key differences between Enhanced look Ahead Interflow(FLAI) and traditional LAI? (Choose three.)

Options:

A.

The ELAI uses the interflow-qpos vector command.

B.

The Call Center calls must be queued to first in LLAI.

C.

The ELAI uses route-to number ~r 13035485103.

D.

The ELAI Is near first-in-first-out routing.

E.

The value of the Interflow-qpos can be set as <=12.

Buy Now
Questions 8

Refer to the exhibit.

What are three reasons for turning on “Net Redir” = y? (Choose three.)

Options:

A.

Network Call Deflection does not use ISDN messaging.

B.

It supports route-to number ~rl23658888.

C.

It increases trunk usage and costs.

D.

It supports Network Call Transfer.

E.

It decreases trunk usage and costs.

Buy Now
Questions 9

Best Service Routing (BSR) allows adjusting the idle time of agents when determining agent selection. You are considering the step adjustment set to 20 for a given location.

Which statement about agent adjustments for the considered location step is true?

Options:

A.

The agent’s idle time is adjusted up by 20%, unless the idle time is greater than 100 seconds at which point is adjusted up by 20 seconds

B.

The agent’s idle time is decreased by 20 seconds, unless the idle time is greater than 100 seconds at which point it is decreased by 20%

C.

The agent’s idle time is always adjusted down by 20 seconds

D.

The agent’s idle time is always adjusted up by 20 seconds

Buy Now
Questions 10

What ate three major benefits of SLM with EAS? (Choose three.)

Options:

A.

Can incorporate Business Advocate as an additional feature

B.

Less average delay to answer

C.

Greater control over providing differentiated service

D.

Redundant network coverage

E.

Autopilot capability

Buy Now
Questions 11

Which set of Vector Directory Number (VDN)/Vector types are used for multi-site Best Service Routing (BSR)?

Options:

A.

Interflow, Outflow, and 1st Available

B.

Primary, Status poll, and Outflow

C.

Status poll, Interflow, and 1st available

D.

Primary, Status poll, and Interflow

Buy Now
Questions 12

A customer has Avaya Communications systems located in Detroit, Chicago and Denver. All three systems are connected via ISDN Tie dunks. The customer is implementing multi site Best Services Routing (BSR) to intelligently compare resources and find the best call center to service their calls. Status polls from the Denver location to Detroit consistently fail.

What are two reasons that could be the root cause for this failure? (Choose two.)

Options:

A.

The trunks that tie Denver to Detroit are not Distributed Communication Systems (DCS+) or QSIG.

B.

The agents in Detroit are all in auxiliary work mode.

C.

There is no Best Service Routing application for the active Vector Directory Number (VDN).

D.

The Expected Wait Time for the skill in Detroit is being suppressed.

Buy Now
Exam Code: 7492X
Exam Name: Avaya Aura® Call Center Elite Support Exam
Last Update: May 5, 2024
Questions: 83
7492X pdf

7492X PDF

$28  $80
 Add to Cart
7492X Engine

7492X Testing Engine

$33.25  $95
 Add to Cart
7492X PDF + Engine

7492X PDF + Testing Engine

$45.5  $130
 Add to Cart