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E1 Organisational Management Questions and Answers

Questions 4

Organisation X is 6 months into an overhaul in its supply chain management and production process.

 The organisation aims to prevent errors before they occur, demands participation by all, including customers and suppliers, and the structure is driven by the entire Board of Directors. Which method of management has Organisation X adopted?

Options:

A.

Total Quality Management

B.

Six Sigma

C.

Quality Circles

D.

Kaizen

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Questions 5

One of the key corporate governance factors within an organisation is that of responsible planning and management of resources. This is often referred to as stewardship. Whilst this is the responsibility of all directors, financial resources are overseen by the financial director. The finance department, under the direction of the financial director, issues weekly staff performance reports to line managers and department heads, annual statistical information to local government departments and quarterly high level results statements to shareholders. Why is stewardship such an important responsibility of company directors and the finance function?

Options:

A.

It is the interest of all stakeholders

B.

It is the interest of all shareholders

C.

It is the interest of the government

D.

It is the interest of the employees

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Questions 6

The psychological contract is by nature:

Options:

A.

unwritten and not legally binding.

B.

legally enforceable due to custom and practice.

C.

written as part of a worker's terms and conditions.

D.

renegotiated annually between management and unions.

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Questions 7

An entity has several subsidiaries including F, which has an urgent staffing issue. The Financial Controller of F is due to start her maternity leave in 3 weeks time and there is currently a recruitment freeze in place to curtail employment costs. Human Resources needs to resolve the issue of covering the Financial Controller's position on a temporary basis. Which TWO of the options below will be suitable in these circumstances?

Options:

A.

Internal promotion

B.

Secondment

C.

Job enlargement

D.

Job rotation

E.

Early retirement

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Questions 8

Stephanie has just secured a job as a management accountant for a well-known banking firm. She needs to understand the organisation's financial position.

What should she do first in order to gain this understanding?

Options:

A.

Record the organisation's transactions in the books of prime entry.

B.

Inform the tax authorities of the organisation's revenues.

C.

Total all the day books and enter them into ledgers.

D.

Submit the company's accounts to the IFRS.

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Questions 9

Which of the following scenarios is an example of independence within the role of the finance function?

Options:

A.

Financial accountant updates the directors details in the statutory accounts based on the updates provided by the Company Secretary

B.

Financial accountant includes the corporation tax provision in the statutory accounts as calculated by the treasury department

C.

Management accountant chooses to apply depreciation rates based on known replacement date of assets, rather than following accounting standards.

D.

Management accountant prepares variance reports based on comparing actual financial data with budgeted expectations.

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Questions 10

DnD1_0151-R2-D: Match each of the ethical principles with the correct brief scenario.

Options:

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Questions 11

A facilities management company sells to local councils.

 

Which THREE of the following are appropriate methods of marketing?

Options:

A.

Personal selling

B.

Exhibitions

C.

Technical seminars

D.

Celebrity endorsements

E.

Newspaper adverts

F.

Social media

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Questions 12

Company E is renewing the IS within the organisation. This new system will enable all employees to access customer information, orders and credit control status to overcome the lack of integration between departments suffered with the previous system. Managers envisage some resistance to the change and want to try to make the transition as smooth as possible. To achieve this, all employees have been invited to share their ideas of what features the new system should include and how they would like the final interface to work. Which of Kotter, Schlesinger and Sache's methods of dealing with resistance is described above?

Options:

A.

Facilitation

B.

Participation

C.

Negotiation

D.

Education

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Questions 13

Which of the following is a cost of information?

Options:

A.

Improving system design

B.

Improving marketing strategies

C.

Improving pricing strategies

D.

Improving product design

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Questions 14

There are several inter-related activities thought critical in implementing internal marketing.  Which THREE are valid?

Options:

A.

Internal customer segmentation

B.

Competitor analysis

C.

Internal communications

D.

Advertising

E.

Social media

F.

Regular customer surveys

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Questions 15

Level one of the contemporary shape of the finance function involves strategic leadership of the finance team. The head of the finance function is.

Options:

A.

The Finance Treasurer

B.

The Chief Executive Officer

C.

The Financial Accountant

D.

The Chief Financial Officer

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Questions 16

Which of the following is associated with the control activity of the finance function?

Options:

A.

Amending original budgets

B.

Setting product prices

C.

Advising on Investment funding

D.

Preparing statutory reports

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Questions 17

The growth and success of virtual teams have been a result of which THREE developments becoming available to organisations?

Options:

A.

Computer-aided design processes

B.

Accurate systems of inventory management

C.

Safe transfer of funds electronically

D.

Remote on-line meetings

E.

Electronic information sharing

F.

Efficient broadband connections

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Questions 18

JNN Company, an engineering business, is seeking a bank loan to invest in the product expansion of a new device which dramatically reduces pollution from road vehicles.

Sales have seen a rapid increase and other organisations have also developed similar products.

In order to successfully obtain the loan, the bank requires a report of quantitative information regarding the new device

Which of the following is most likely to satisfy the bank's requirements to supply the required loan?

Options:

A.

Customer survey results for the new device.

B.

A numerical indication of the increase in sales and market share.

C.

Employee survey results regarding new training requirements.

D.

A chart indicating the rapid sales growth.

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Questions 19

Capturing and utilising big data is now a key element of many organisations' value adding process. Which of the following best describes the attribute of big data velocity*?

Options:

A.

The capability to process internal and external data

B.

The capability to validate data to tolerable levels

C.

The capacity to process large quantities of data

D.

The capability to swiftly capture and process data in real time

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Questions 20

K manages the finance function of a cable manufacturing business In order to cope with an increasingly diverse workload K needs human resources to recruit someone with a digital mindset

Which THREE of the following individual charactenstics should K emphasise to human resources as important in finding the right candidate?

Options:

A.

A 'photographic' memory

B.

An open-minded outlook

C.

A visionary leader

D.

Adopting a 'helicopter view'

E.

A compliant personality

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Questions 21

The finance function of an organisation supports the organisation's strategies and operations.

 

Which THREE of the following activities are fundamental to the role of the finance function?

Options:

A.

Recruitment and selection of a new financial controller

B.

Preparation of statutory reports

C.

Preparation of plans, forecasts and budgets

D.

Working capital reporting and control

E.

Supplier selection for a new raw material supplier

F.

Customer management and after-sales support

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Questions 22

A service level agreement will NOT normally include which of the following? 

Options:

A.

Details of the mode of operation of the supplier

B.

The procedure for dealing with complaints

C.

The number of targets to be used

D.

The consequences of failing to meet targets

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Questions 23

Which of the following effects on tax is a benefit of the implementation of Corporate Social Responsibility (CSR) strategies?

Options:

A.

Reduction in environmental taxes

B.

Reduction in value added tax

C.

Reduction in income tax

D.

Reduction in corporation tax

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Questions 24

Which of the following are associated with the mission of an organisation?

 

Select  ALL that apply.

Options:

A.

Purpose of the organisation

B.

Strategy of the organisation

C.

Culture of the organisation

D.

Product marketing strategy of the organisation

E.

Service level of the organisation

F.

Staff perception of the organisation

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Questions 25

In a manufacturing company, it is important to maintain the correct levels of inventory, with particular attention to holding and ordering costs. For each of the types of costs listed below, identify whether these are holding costs or ordering costs:

Options:

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Questions 26

Which of the following are advantages of outsourcing finance? Select ALL that apply.

Options:

A.

Can help to keep costs down and improve quality.

B.

There is a known fee if agreed in advance.

C.

Allows the organisation's management to focus on its core operations and core issues.

D.

Increased control.

E.

Level of independence is increased.

F.

The external organisation/individual has an increased understanding of the outsourcing business.

G.

Increased confidentiality.

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Questions 27

There are four approaches to system changeover, each of which varies in terms of risk, cost and time. When there is a need to minimise costs and time the most suitable approach would be:

Options:

A.

Direct changeover

B.

Parallel running

C.

Phased changeover

D.

Pilot operation

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Questions 28

XY Company is a manufacturing company making a variety of products for sale in different markets. Which of the following is the most likely organisational structure that such a company will adopt?

Options:

A.

Divisional structure

B.

Entrepreneurial structure

C.

Functional structure

D.

Matrix structure

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Questions 29

Company O has appointed a new CEO who is well known in the industry for making radical changes within the companies that she works for. After her first 9 months in the role, she announced some changes that she wanted to make, starting with the Finance Department. She stressed an intention to focus inwards on improvements to efficiencies and that she was not afraid to make fundamental changes if this is what is required to achieve those improvements. Which of the following is described above?

Options:

A.

Business Process Re-engineering

B.

Segregation of the finance function

C.

Relocation of production

D.

Reconfiguration to market oriented.

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Questions 30

Which of the following statements regarding Just-In-Time (JIT) are true?

1:The main aim of JIT it to ensure a business has a sufficient amount of leftover stock, just in case it's needed further down the line.

2:Although the benefits of JIT are many, its use can end up harming supplier relations.

3:JIT generally results in lower costs for the business using it.

Options:

A.

3

B.

1

C.

2

D.

1 + 2

E.

2 + 3

F.

1 + 3

G.

1 + 2 + 3

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Questions 31

A cut-flower production business has peaks of demand around special days in the year that celebrate religious festivals. Which of the Four Vs of operations is being described in the above scenario?

Options:

A.

Velocity

B.

Volume

C.

Variety

D.

Variation

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Questions 32

Finance business partners are seen as leaders that can influence the decisions that businesses make. Which of the following best describes their role in this process?

Options:

A.

Executing strategies set by the CEO

B.

Providing preliminary insight

C.

Maximising value

D.

Generating information

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Questions 33

Which of the following are types of connected stakeholders? Select ALL that apply.

Options:

A.

Customers

B.

Shareholders

C.

Banks

D.

Suppliers

E.

Managers

F.

Employees

G.

Board members

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Questions 34

General Data Protection Regulation (GDPR) was introduced throughout the EU in 2018. The legislation details several principles about data and the requirement for data controllers.

Which of the following best describes the role of data controllers?

Options:

A.

Data controllers must ensure that the system runs effectively

B.

Data controllers must ensure that data is kepi up-to-date

C.

Data controllers must ensure that ethical systems are in place

D.

Data controllers must ensure adequate safeguards and controls

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Questions 35

AB Company has recently produced a very successful brand of washing powder which has achieved high market growth and a high market share. According to the Boston Consulting Group (BCG) matrix what is the product's next stage of development?

Options:

A.

Cash cow

B.

Star

C.

Question mark

D.

Dog

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Questions 36

Barry has heard that the government is planning to tighten environmental regulations. He doesn't like the sound of this, as even though some businesses won't be affected that much, he will have to end up paying a lot

more to run his business.

Which of the following options would be most effective in preventing the government from imposing such regulation?

Select ALL that apply.

Options:

A.

Try and set up meetings with high-ranking members of the government to persuade them to not impose the new regulation.

B.

Make a large donation to the party in power in the hope that they'll abandon their plans to impose new regulation.

C.

Make a large donation to the the main opposition party in the hope they'll put pressure on the governing party to not impose the new regulation.

D.

Tell a member of the governing party that he has some unscrupulous information about the party that he'll leak to the press if they go ahead with their plans to impose new regulation.

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Questions 37

TTT plc has recently been responsible for a major environmental accident. As a result the management of the company wishes to set up a large fund to compensate stakeholders affected. The company has a significant number of institutional shareholders which own a large share of the company, as well as many individual investors. 

 

The management is considering Mendelow's Matrix to determine the likely movement of the institutional shareholders during the change in strategy. What is the institutional shareholders' likely movement according to Mendelow?

Options:

A.

From 'Keep informed' to 'Keep satisfied'

B.

From 'Minimal effort' to 'Keep informed'

C.

From 'Keep satisfied' to 'Key players'

D.

From 'Keep satisfied' to 'Keep informed'

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Questions 38

E's manager is concerned about bullying in the organisation and has asked E to report on the situation.

As a result, E has carried out the following work;

• Collected data of the numbers of complaints made

• Produced a bar chart based on incidences in different departments

• Interviewed a sample of employees

• Calculated the cost of employees being away from work sick due to bullying

Which of the pieces of work that E has carried out is qualitative analysis?

Options:

A.

Producing a bar chart of incidences.

B.

Interviewing a sample of employees.

C.

Calculating a financial cost

D.

Collecting data of complaints

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Questions 39

L and M are setting up a business offering guided hiking holidays in national parks throughout the world. The price of the holidays will include airfares and accommodation; their initial research shows that there will be a huge variability in the cost of both.

What type of pricing will be appropriate for their holidays?

Options:

A.

Price discrimination

B.

Skim pricing

C.

Penetration pricing

D.

Loss leader pricing

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Questions 40

RT Company produces sub components for the vehicle industry Worldwide changes in government regulation and social attitudes mean that there is an increasing pace of demand for hybrid and electric vehicles

B is the long serving finance manager of RT Company. Using various data and information provided by the finance function staff, and experience built up over many years. B is considering how new challenges might be overcome and how opportunities might be maximised by the company

In the context of the information to impact framework, which of the following best describes B's overall contribution to the anticipated changes'?

Options:

A.

Acumen

B.

Assembling

C.

Analysing

D.

Applying

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Questions 41

Data warehousing is an essential element of the extraction transformation and loading process.

Which of the following best describes data warehousing?

Options:

A.

Examining the data to understand its content formats and structure

B.

Storing data in a systematic and logical way ready for further interrogation.

C.

Data being processed into the destination database ready for use.

D.

The process of harvesting data from source databases and locations.

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Questions 42

Company M has been dealing with Supplier Q for many years. The Procurement Department has a very professional relationship with the supplier and it has recently started using electronic data interchange to place orders directly and on a much more frequent basis to assist production. A large part of the interaction with the supplier is now around price negotiation. According to Reck and Long's strategic positioning tool, which stage is Company M at with Supplier Q?

Options:

A.

Independent stage

B.

Passive stage

C.

Supportive stage

D.

Integrative stage

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Questions 43

Which THREE of the following describe the role process maps can play in an organisation?

Options:

A.

Providing an overview of product flows across supply chains and networks

B.

Acting as a trigger for process redesign and simplification

C.

Providing an understanding of how particular jobs and functions fit into an entire process

D.

Offering a framework to analyse cause and effect in problem solving

E.

Providing a plan-do-check-act operating sequence

F.

Providing an understanding of how the physical and thinking environment can be improved

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Questions 44

Which one of the following structures primarily suits a nationwide business with three product lines; for example, soup, condiments and baby food?

Options:

A.

Functional

B.

Divisional

C.

Matrix

D.

Geographical

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Questions 45

Which type of organisation is owned by its customers, strictly speaking is a not-for-profit organisation and is in the private sector?

Options:

A.

Sole trader

B.

Partnership

C.

Charity

D.

Mutual organisation

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Questions 46

When implementing a new IT system and according to the theory of Kotter, Schlesinger and Sache, which of the following is a benefit of using participation as a way of overcoming resistance to change?

Options:

A.

Involving user expertise will encourage commitment.

B.

Compromise will overcome resistance.

C.

Conflict is dealt with in an orderly fashion.

D.

Understanding the benefits will lead to acceptance.

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Questions 47

In preparation for GD Company's annual people resourcing meeting, PR is creating the HR Plan for the Finance Directorate. He is currently collecting information for the second stage of the plan i.e. Internal Analysis.  Which THREE of the following will PR need information about for this stage?

Options:

A.

Levels of absenteeism

B.

Identification of shortages of staff

C.

Turnover of staff

D.

Identification of excess staff

E.

Staff potential

F.

Population trends

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Questions 48

Information systems outsourcing involves purchasing the services required to perform business functions from outside the organisation.

Which of the following is an advantage to the organisation of outsourcing activities?

Options:

A.

Dependancy on supplier

B.

Long-term contracts

C.

Internal IT experts

D.

Cost control

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Questions 49

Human Resource Management (HRM) and Personnel are different.

 

Which of the following is NOT a characteristic of Human Resource Management (HRM)?

Options:

A.

HRM relies on a modern, transactional approach.

B.

HRM addresses both operational and strategic matters.

C.

HRM focuses on facilitation rather than negotiation.

D.

HRM views employees as assets.

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Questions 50

Which of the following is a feature associated with personnel management rather than the more modern concept of  human resource management?

Options:

A.

The line manager's role is seen as transactional

B.

Employees are seen as assets

C.

Employees are motivated by consent

D.

There is an emphasis on facilitation

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Questions 51

A financial training company is reviewing its current HR policy in relation to the ongoing training required by all professionally qualified employees. Part of this process will also help to identify individuals suitable for promotion in the near future.

 

Which element of the HR cycle is described above?

Options:

A.

Separation

B.

Acquisition

C.

Maintenance

D.

Development

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Questions 52

M is employed by an organisation that operates a chain of high street coffee shops. She has made a decision to purchase a failing cake shop in order to take it over and expand the presence of the organisation in the local area. According to Mintzberg, which part of the organisation does M belong to?

Options:

A.

Strategic apex

B.

Techno-structure

C.

Middle line

D.

Operating core

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Questions 53

P is employed by an organisation which pays well for work done to a high standard. P is fortunate in that he really enjoys his work, takes great pride in the presentation of his deliverables and always seeks ways to improve his approach and output. Which reward classification is described above?

Options:

A.

Intrinsic reward

B.

Economic reward

C.

Social relationship

D.

Financial reward

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Questions 54

Which of the following is NOT an element of the system development life cycle?

Options:

A.

Review

B.

Planning

C.

Analysis

D.

Implementation

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Questions 55

AB Company is considering a recruitment campaign to provide extra senior marketing staff for a new product launch. AB produces specialist industrial cleaning products and has a well developed marketing function. Which of the following will be an effective alternative to a recruitment campaign?

Options:

A.

Promotion of existing staff in the department

B.

Secondment of staff from other departments

C.

Use of agency staff

D.

Job rotation within the organisation

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Questions 56

An effective induction programme will typically focus on which THREE of the following?

Options:

A.

Hobbies and interests

B.

Organisation structure, charts and reporting lines

C.

Culture and values, including ethical issues

D.

Financial issues including salary payment dates and expense procedures

E.

Personal health issues

F.

Family connections with the business

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Questions 57

An employee feels forced to resign due to their employer allowing them to be bullied. Which type of dismissal is this an example of?

Options:

A.

Constructive

B.

Unfair

C.

Wrongful

D.

Arbitrary

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Questions 58

Which of the following can facilitate innovation within an organisation?

 

Select ALL that apply.

Options:

A.

The communications system

B.

The leadership style

C.

A blame culture

D.

A formal structure

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Questions 59

Which of the following are types of primary research? Select ALL that apply.

Options:

A.

Interviews

B.

Questionnaires

C.

Observation

D.

Test marketing

E.

Trade associations/professional bodies

F.

National and local press

G.

Industry magazines

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Questions 60

More and more organisations are developing their supply chain networks by building closer links with suppliers. Which THREE of the following are considered to be features of this trend?

Options:

A.

Early supplier involvement

B.

In-house resolution of design problems

C.

Computer systems linked to customers

D.

Price and inventory co-ordination

E.

Supplier representative on site

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Questions 61

Corporate social responsibility (CSR) encompasses four different dimensions.

Match each of the descriptions below with the correct CSR dimension.

Options:

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Questions 62

Company T operates a highly automated manufacturing system. It is computer controlled to promote efficiency and effectiveness and is capable of producing a large number of parts in a flexible manner.

 The main advantage this brings to Company T is that dedicated output can be produced quickly in response to customer orders so that the organisation can give very high levels of customer service.

 

Which system of operational capacity is Company T using?

Options:

A.

Flexible Manufacturing System

B.

Computer Aided Design

C.

Computer Aided Manufacturing

D.

Queuing Theory

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Questions 63

Shortly after starting his new role within R, Q begins to suspect that the training opportunities he was offered at interview are unlikely to materialise. Upon discussing his concerns with his manager, Q is made to feel as though his expectations regarding training opportunities were unrealistic as everything included within his employment contract had been honoured. Which of the following applies to the above situation?

Options:

A.

Breach of employment contract

B.

Misunderstanding of the job description

C.

Breach of psychological contract

D.

Recruitment into the wrong role

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Questions 64

Which of the following would work as Support Staff in Mintzberg's organisational structure?

Options:

A.

Press relations staff

B.

HR managers

C.

Accountants

D.

Line supervisors

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Questions 65

Company T has eight main products that it markets and sells. One particular product requires a low amount of ongoing investment, has low growth prospects but currently maintains a high market share.

 According to the Boston Consulting Group Matrix, which category is this product in?

Options:

A.

Cash cow

B.

Star

C.

Question mark

D.

Dog

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Questions 66

L is employed within a startup organisation that has limited funds. The organisation is a firm of lawyers specialising in all legal fields, such as family law, property law, commercial law and litigation. Due to the relative infancy of the organisation, and restrictions on funds, they have to be prudent with their choice of information systems. They have all the IT they need for staff but the agreed best way to build the business has been to focus on building their client and prospective client base. Which of the following should the organisation invest in to help achieve this aim?

Options:

A.

Intranet

B.

Enterprise Resource Planning software

C.

Customer Relationship Management software

D.

Purchase cloud backup capabilities

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Questions 67

Which THREE operations management issues are associated with the primary activity of inbound logistics?

Options:

A.

Economic storage of raw materials                                                                                                                       

B.

Effective systems for inventory record keeping

C.

Efficient distribution of raw materials from warehouses to factory floor

D.

Production engineering capacity

E.

Effective quality control procedures

F.

Efficiency of facilities, plant and machinery

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Questions 68

A company is expanding its baby clothing product range to include all items for infants, for example feeding and bathing equipment. As this is a new venture for the company, the Board of Directors has agreed that market research is a necessary exercise, but it is undecided as to which is the most efficient and effective method. Which of the following methods of research would be most appropriate?

Options:

A.

Questionnaires

B.

Focus groups

C.

Experimentation

D.

Interviews

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Questions 69

Which of the following is a disadvantage of using the internet, (E-marketing), to sell products?

Options:

A.

Set-up and maintenance costs

B.

Enables close customer relationships

C.

The organisational size is irrelevant

D.

It provides sophisticated segmentation opportunities

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Questions 70

DTR is a publishing company specialising in the production of technical journals and product specifications

Because of the volumes of information required to run the business effectively, the finance function of the company is considering migrating to cloud based technologies.

Which of the following is most likely to be a benefit of such a move for the company?

Options:

A.

Periodic system updates

B.

Established work patterns

C.

Improved version control

D.

Access to stand alone systems

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Questions 71

A new manufacturing firm has been growing very rapidly. Both its output and hired staff have increased dramatically, and it's looking like the business will have to physically expand sometime in the near future.

The company's managing director decides to outsource the payroll of the business to an external provider.

What are his likely reasons for making this decision?

Options:

A.

He is finding it difficult to keep on top of all of the support activities he has to provide.

B.

He is finding managing the payroll complicated and time consuming.

C.

Payroll requires an expertise on tax and legislation that he does not have in house.

D.

It will allow him to focus on other priorities.

E.

There is more confidentiality when using external providers.

F.

Better management information will be supplied.

G.

It will improve the accuracy in the payroll.

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Questions 72

An internal audit department is set up to help prevent fraud.  Which of the following are possible implications if fraud is allowed to take place?  

Select ALL that apply.

Options:

A.

Loss of new investors

B.

Theft of goods

C.

Criminal charges

D.

Inadequate segregation of duties

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Questions 73

A decision has been made to close down a branch of a restaurant.

Which of the following is quantitative information produced by the finance function that will have supported this decision being made?

Options:

A.

A map showing the locations of the suppliers.

B.

A listing showing the number of employees who will lose their jobs.

C.

A graph showing declining profitability of the branch.

D.

A costing of the total redundancy payments that will need to be made.

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Questions 74

Velocity is one of the defining characteristics of Big Data.  Which of the following most accurately defines what this means?

Options:

A.

The speed of data creation

B.

The volume of the data

C.

The different formats of data

D.

The validity of data

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Questions 75

Which of the following gives the correct combination of valid stages in the HR cycle?

Options:

A.

Selection, performance, appraisal, rewards, training and development

B.

Recruitment, selection, induction, rewards, budgets

C.

Selection, culture, recruitment, induction rewards, budgets

D.

Selection, performance, culture, appraisal, rewards, training and development

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Questions 76

Which of the following is a disadvantage of outsourcing?

Options:

A.

Outsourcing can remove uncertainty about cost.

B.

It can save on costs by making use of a supplier's economies of scale.

C.

Access to specialist knowledge is made possible.

D.

Transaction costs will arise as a consequence of the outsourcing agreement.

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Questions 77

MN College (limited by guarantee) aims to ensure that each student achieves their qualification and gains employment. Which THREE of the following are suitable measures of performance for MN College?

Options:

A.

Economic

B.

Number of students

C.

Efficiency

D.

Effectiveness

E.

Enhanced

F.

Number of lecturers.

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Questions 78

T Company has recently appointed J as Chief Data Officer

One of the responsibilities of the appointment is to ensure compliance with the General Data Protection Regulations (GDPR) in force in the jurisdiction

J's first action was to carry out an internal audit of GDPR compliance

Which THREE of the following audit findings are indicators that T Company is compliant with GDPR''

Options:

A.

Customers are given the option of unsubscribing from marketing emails

B.

Customer data is deleted when no longer required.

C.

Personal data is kept on a secure server, protected by a firewall

D.

Most of the staff were fully aware of their data protection responsibilities.

E.

98% of customer records were found to be accurate and up to date.

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Questions 79

Information relating to production, accounting records and payroll are most likely to be used by which of the following stakeholders?

Options:

A.

Key stakeholders

B.

Connected stakeholders

C.

External stakeholders

D.

Internal stakeholders

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Questions 80

A high volume operation is likely to be characterised by which of the following?

Options:

A.

High capital intensity

B.

High labour pay rates

C.

High labour flexibility

D.

High cost inputs

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Questions 81

Which of the following is NOT a key feature of total quality management (TQM)?

Options:

A.

A staff appraisal system is used

B.

Management is committed to improvement

C.

All value chain participants are involved

D.

Costs for failure are reduced

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Questions 82

An individual works for Organisation A. They are responsible for collating financial information from all the local County primary schools in order to report budgetary requirements for the next financial year.

An individual works for Organisation B. They are responsible for collating financial information from all the local charity shops in order to report donation items and items sold.

An individual works for Organisation C. They are responsible for counting and recording raw materials stock, work in progress and finished goods stock on a monthly basis for the managers to report on rates of stock wastage and pilferage at the monthly board meeting.

For each of the organisations above, match them with the relevant sector below.

Options:

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Questions 83

An effective Corporate Social Responsibility (CSR) strategy can offer which of the following benefits to an organisation.

 

Select ALL that apply.

Options:

A.

Differentiation

B.

Strong brand

C.

Lower production costs

D.

Lower administration costs

E.

Lower salary costs

F.

Lower expectations of society

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Questions 84

XY is a small software development company. Which of the following are most likely to assist the organisation in facilitating innovation?

 

Select ALL that apply.

Options:

A.

Organisational structure

B.

Organisational culture

C.

Leadership of the organisation

D.

The planning processes

E.

The organisational targets

F.

The budgeting processes

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Questions 85

Which of the following is NOT an advantage of remote working for an organisation?

Options:

A.

Increased employee motivation

B.

Increased employee commitment

C.

Increased co-ordination of employees

D.

Reduced absenteeism of employees

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Questions 86

Appraisal systems involve the collection of feedback on an individual's performance from a range of sources. Which of the following sources apply to 180-degree appraisal?

 

Select THREE sources that apply.

Options:

A.

The individual's supervisor and the individual

B.

The individual and his peers

C.

The individual's supervisor and his peers

D.

The individual and the customers he deals with

E.

The individual's supervisor and the customers the individual deals with

F.

The individual's peers and the customers they deal with

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Questions 87

JKL is an online marketing agency and is currently developing its systems to improve efficiency in storing and retrieving data

P works in the finance function and is currently assisting the development of a technical map of rules and data structures to enable the data to be stored effectively in JKL's new databases.

At what level of the data modelling process is P working on?

Options:

A.

Conceptual

B.

Visual

C.

Logical

D.

Physical

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Questions 88

Dismissal is a drastic form of disciplinary action. Which THREE of the following examples would constitute fair dismissal?

Options:

A.

It has been discovered that the Management Accountant embezelled $10,000.

B.

A driver has been convicted of driving whilst under the influence of alcohol and has received a driving ban for 24 months.

C.

The Office Junior was 10 minutes late returning from lunch twice last week.

D.

The Office Manager has announced that she is pregnant.

E.

A senior manager has been passing product information to competitors.

F.

The Sales Manager has requested flexible working hours.

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Questions 89

Which of the following specifically describes experiential marketing?

Options:

A.

Experiential marketing uses marketing techniques to motivate employees.

B.

Experiential marketing uses marketing techniques to achieve non-commercial goals.

C.

Experiential marketing uses marketing techniques to create an emotional connection between a person and a brand.

D.

Experiential marketing uses marketing techniques to maximise profits.

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Questions 90

A company offers life coaching and self-improvement training. As part of its promotion strategy, the company sends out free, heavily branded, daily motivational emails to all of its subscribers. It actively encourages its subscribers to forward its emails on to other contacts, provided the emails are not changed in any way. Which of the following marketing strategies is described above?

Options:

A.

Experiential marketing

B.

Guerilla marketing

C.

Viral marketing

D.

E-marketing

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Questions 91

Which THREE of the following suggest an integrative approach to organisational purchasing according to Reck and Long?

Options:

A.

Purchasing managers are involved in strategy development.

B.

Competitive strategies rely on the effectiveness of organisational purchasing.

C.

Suppliers are viewed as vital partners.

D.

Supply is obtained at the best price once requested by departments.

E.

Timely information about product prices and availability can be obtained through organisational systems.

F.

Efficiency is at least equal to other organisational operations such as payroll and invoicing.

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Questions 92

Which of the following is a reason why businesses need to prepare statutory reports?

Options:

A.

To inform the investors how profitable the business is.

B.

To help compare budget with actual performance.

C.

To decide on their foreign exchange hedging policy.

D.

To ensure they have enough inventory on hand for production.

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Questions 93

XY Company operates a flexible manufacturing system, manufacturing a single standard product. What is the disadvantage of this system if the organisation expands its product range?

Options:

A.

The cost of enhanced flexibility

B.

The ability to change between jobs

C.

Fast response times

D.

Small batches can be accommodated

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Questions 94

Which TWO of the following are non-incorporated organisations?

Options:

A.

K, who runs a business alone and is entitled to all profits

B.

P and Q who share joint responsibility for their business and all its debts

C.

MN, a family-owned business sharing profits by means of dividends

D.

XY, an organisation whose owners can trade their shares publicly

E.

The British Red Cross Society, a well known charity

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Questions 95

Which of the following is the term used to describe the degree to which a task in an organisation is divided into a number of separate activities?

Options:

A.

Span of control

B.

Centralisation

C.

Work specialisation

D.

Formalisation

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Questions 96

Which of the following does NOT help to bring about operational improvement in the manufacturing process of an organisation?

Options:

A.

Kaizen

B.

Six Sigma

C.

Just-in-Time

D.

Market research

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Questions 97

Which of the following statements regarding shamrock organisations are true?

1:Shamrock organisations typically comprise four discrete components.

2:The core group of executives are often supported by external contractors and part-time staff.

3:One of the main characteristics of a shamrock organisation is its flexibility.

Options:

A.

2 + 3

B.

1

C.

2

D.

3

E.

1 + 2

F.

1 + 3

G.

1 + 2 + 3

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Questions 98

Company XYZ has just launched an innovative technology device, designed to appeal to those consumers who want to be seen with the latest products. Which of the following pricing strategies would be most suitable at the time of the product's launch?

Options:

A.

Penetration pricing

B.

Cost-plus pricing

C.

Captive pricing

D.

Skim pricing

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Questions 99

Mita has set up a number of food shops and spends a lot of her time finding suitable staff Her key strength is going to farmers' wholesale markets and selecting her suppliers She also carries out all the accounting functions and maintains the shops by acting as her own caretaker, carrying out repairs and maintenance at the weekends

Which aspect of the work would Mita be LEAST LIKELY to outsource?

Options:

A.

Sourcing the suppliers

B.

Human resources

C.

Repairs and maintenance

D.

Accounting

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Questions 100

AB Company is currently the sole supplier of raw material to XY Company and has recently increased its prices. This has been highlighted by a raw material price variance in the management reports of XY Company, and in order to correct this the Finance Director has recommended that an alternative cheaper supplier be found as soon as possible. The Purchasing Department has indicated that only AB is able to supply all of the company's requirements and has been doing so reliably to a high quality on a just-in-time (JIT) basis for many years. Finding an alternative will involve purchasing from several unknown suppliers. Which of the following are possible consequences of this decision?

 

Select ALL that apply.

Options:

A.

Product profitability will increase

B.

Inventory levels will increase

C.

Quality will decrease

D.

Manufacturing costs will decrease

E.

Administration costs will decrease

F.

Speed of production will increase

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Exam Code: E1
Exam Name: Organisational Management
Last Update: May 4, 2024
Questions: 336
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