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CTSC Certified in Transformation for Supply Chain (CTSC) Questions and Answers

Questions 4

For an organization considering supply chain transformation, what is the main reason to evaluate current sales and operations planning (S&OP) processes?

Options:

A.

The S&OP process is not linked to transformation, so it does not need to be evaluated.

B.

The S&OP process can give an advantage of linking between supply and demand in a transformation.

C.

Since S&OP is part of the inventory strategy, reducing inventories will be an advantage in a transformation.

D.

S&OP can be linked to potential constraints and should be evaluated as part of the transformation initiative.

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Questions 5

What attributes does the balanced scorecard in the supply chain measure against?

Options:

A.

Reliability, responsiveness, agility, cost, profit, assets, environmental, and social

B.

Efficiency, effectiveness, productivity, quality, safety, and sustainability

C.

Efficiency, effectiveness, agility, cost, profit, assets, quality, and social

D.

Revenue, profitability, growth, quality, customer satisfaction, and environmental

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Questions 6

In the SCOR model, the analysis of indicators of supply chain's performance from level 1 through 3 is referred to as:

Options:

A.

metrics attribution.

B.

metrics decomposition.

C.

performance cascading.

D.

performance classification.

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Questions 7

A consultant is working with a company that wants to stand out in the market. The company wants to know what type of strategy would help them offer unique products or services. Which of the

following strategy types should the consultant suggest they adopt?

Options:

A.

Differentiation strategy

B.

Cost leadership strategy

C.

Focus strategy

D.

Integrated strategy

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Questions 8

Functional products would be best suited for what type of supply chain?

Options:

A.

Responsive

B.

Efficient

C.

Customer-focused

D.

Agile

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Questions 9

A company receives customer complaints that their inquiries are being forwarded multiple times to different departments, but customers still could not reach the right department for resolution. What

is the most appropriate activity to identify the gap?

Options:

A.

Conduct benchmarking.

B.

Select different metrics.

C.

Establish a collaborative model.

D.

Perform RACI analysis.

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Questions 10

ISO 14001 outlines the management system requirements for which of the following areas?

Options:

A.

Environmental

B.

Quality

C.

Social responsibility

D.

Occupational health and safety

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Questions 11

In new product development, which concurrent engineering technique helps ensure efficient production process to meet customer requirements?

Options:

A.

Failure mode effects analysis (FMEA)

B.

Early supplier involvement (ESI)

C.

Quality function deployment (QFD)

D.

Statistical process control (SPC)

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Questions 12

The external boundary conditions that impact an organization's core strategic vision include market size, customer requirements, legal and regulatory landscape, and:

Options:

A.

core competencies.

B.

key business policies.

C.

financial goals.

D.

competitive situation.

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Questions 13

When tasked with developing a transformational supply chain strategy, it is important to start with:

Options:

A.

determining the customers' current and future needs.

B.

identifying and documenting external megatrends.

C.

scanning and assessing the competitor landscape.

D.

prioritizing actions and assessing their effectiveness.

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Questions 14

A manufacturing company is implementing new technology in all production lines. To accelerate the change and track the progress, this company should:

Options:

A.

utilize a push-pull system.

B.

adopt define-test-deploy.

C.

create visibility.

D.

identify current performance drivers.

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Questions 15

What is an acceptable quality level (AQL) in the context of sampling inspection?

Options:

A.

The average quality level of a satisfactory process

B.

The minimum allowable number of defects in a sample

C.

The minimum acceptable level of product quality

D.

The limit of defective units acceptable in a continuing series of lots

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Questions 16

A consumer electronics manufacturer has undertaken a transformation of its supply network design. In order to increase customer service, they acquired more dedicated space on a cargo airline to

reduce its use of ocean transport. The manufacturer is expecting which metric shifts due to this change?

Options:

A.

Expected transportation costs to increase and expedited delivery upgrade costs to decrease

B.

Expected transportation costs to increase and expedited delivery upgrade costs to increase

C.

Expected transportation costs to increase and network path touches to increase

D.

Expected transportation costs to increase and demand volume growth to decrease

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Questions 17

An organization studying its strategic environment for establishing the scope of its supply chain transformation project must first create a:

Options:

A.

SWOT analysis.

B.

business plan.

C.

value proposition.

D.

business issue repository.

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Questions 18

When planning to reduce distribution costs, which of the following factors is important to include in the calculation?

Options:

A.

Cost of implementing the new materials flow network

B.

Projected operating cost increases for inventory control

C.

The cost of capital in warehousing

D.

The costs of excess and obsolete inventory

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Questions 19

A customer is purchasing a new cell phone, and the sales representative convinces the customer to buy a case to protect the phone. The customer representative has engaged in:

Options:

A.

cross-selling.

B.

suggestive selling.

C.

ad-hoc selling.

D.

up-selling.

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Questions 20

What supply chain performance attributes are customer related?

Options:

A.

Delivery reliability and supply chain management costs

B.

Flexibility, delivery reliability, and responsiveness

C.

Asset management efficiency and delivery reliability

D.

Responsiveness, asset management efficiency, and flexibility

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Questions 21

When a company moves their operations closer to home, this is an example of:

Options:

A.

offshoring.

B.

insourcing.

C.

nearshoring.

D.

outsourcing.

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Questions 22

When performing a review of a SCOR level 3 process from beginning to end, which of the following steps should be taken?

Options:

A.

Perform a due diligence assessment.

B.

Conduct a staple yourself interview.

C.

Execute a risk and security analysis.

D.

Perform a network compatibility analysis.

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Questions 23

A company looking to enter the airline industry has determined that the threat of new entrants is low and the bargaining power of suppliers and buyers is high. There is a highly competitive

landscape with numerous substitutions available. What tool has the company used for its industry analysis?

Options:

A.

STEEPLED analysis

B.

SWOT analysis

C.

Segmentation

D.

Porter's Five Forces

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Questions 24

Which of the following deliverables is an output of the implement phase of a supply chain transformation project?

Options:

A.

Perform scorecard gap analysis

B.

Define the process control measures

C.

Perform opportunity analysis

D.

Develop the value chain definition matrix

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Questions 25

What is the frozen time fence in the process of scheduling and managing the execution of activities required to create a product?

Options:

A.

A barrier that prevents any changes from being made without senior management approval

B.

A timeline that outlines when certain parts or product formulations need to be produced

C.

A standard for setup and run in the factory layout

D.

A metric used to measure the effectiveness of intermediate production or value-adding activities

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Questions 26

What is the process view of the geographic map that illustrates the material flow, material strategy, and the planning process relationship?

Options:

A.

Value stream

B.

Material flow analysis

C.

Process map

D.

Thread diagram

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Questions 27

A firm creating a digital supply chain transformation team wants to ensure the data feeds to be used are of high quality and free of errors. Which key role within the transformation team should be

responsible for the quality and accuracy of the data feeds?

Options:

A.

Data engineer

B.

Data steward

C.

Data modeler

D.

Data scientist

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Questions 28

The key outputs of analyzing performance within the SCOR framework are:

Options:

A.

scorecard, business canvass, and SWOT analysis.

B.

as-is Level 3 process diagram, competitive analysis, and SWOT analysis.

C.

scorecard, SWOT analysis and competitive parities.

D.

as-is Level 3 process diagram, scorecard, and competitive requirements.

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Questions 29

A key component of a total quality management (TQM) program is:

Options:

A.

statistical process control (SPC).

B.

just-in-time (JIT) inventory.

C.

autonomous maintenance.

D.

supply chain optimization (SCO).

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Questions 30

After setting improvement priorities on the basis of strategic objectives, what is the next step when approaching supply chain transformation challenges?

Options:

A.

Develop the project portfolio.

B.

Select relevant key performance indicators (KPIs) to track ongoing performance.

C.

Design the transformation road map.

D.

Implement the solutions and manage the changes.

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Questions 31

Which of the following non-technological factors is most critical to executing a digital supply chain transformation?

Options:

A.

Sustainability and zero-carbon initiatives

B.

Human capital and talent

C.

Quantitative and qualitative analyses

D.

Public and government relations

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Questions 32

Which of the following drawbacks would result for an organization if it were to select transformation projects for implementation purely based on stand-alone benefits?

Options:

A.

Inaccuracies in measuring and analyzing targeted improvements

B.

Inefficiencies resulting from a lack of holistic visibility

C.

Inability to get quick buy-in from top management

D.

Compromising one of the competing priorities of cost and working capital

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Questions 33

Which of the following approaches is best for an organization focused on developing a supply chain leadership mindset?

Options:

A.

Pursue supply chain growth in lockstep with business growth.

B.

Focus on resource optimization.

C.

Emphasize the need to maximize profits.

D.

Encourage cross-team collaboration.

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Questions 34

Which of the following trends is a driver for change in agile operations execution?

Options:

A.

Research and development (R&D) cycles are fast and inexpensive.

B.

Products are becoming less complex and using less raw materials.

C.

Product labeling is becoming more enhanced, including translation into additional languages.

D.

The requirements for transaction documentation, including use of blockchain, are decreasing.

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Questions 35

What measure should be adopted for supply chains to become more resilient to unanticipated disruptions?

Options:

A.

Implement internal standards of risk awareness and response.

B.

Ensure that there is clear responsibility for identifying risk.

C.

Decrease inventory levels to the minimum level possible.

D.

Increase levels of agility and velocity.

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Questions 36

When forming teams for a digital supply chain transformation, one of the first steps is to:

Options:

A.

assign subject matter experts to teams related to their areas of expertise.

B.

identify the employees involved and their expected level of participation.

C.

make each team cross-functional and ensure members on the teams come from different departments.

D.

gain support from senior and functional leadership to justify the time and resources allocated to the initiatives.

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Questions 37

The most prominent characteristic of a digital supply chain is:

Options:

A.

orientation towards perfect order fulfillment.

B.

focus on demand simulation while managing costs.

C.

optimal lot-sizing during replenishment.

D.

access to latest point-of-sale (POS) data across the network.

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Questions 38

Sharing the visibility on change management progress by team can help the enterprise to:

Options:

A.

measure transformation outcomes in meeting strategy.

B.

demonstrate the transformation milestones.

C.

allocate resources to the most in need of support.

D.

ensure an effective metrics program in practice.

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Questions 39

Where are Transform and Return costs often captured in the supply chain, respectively?

Options:

A.

Supply chain fixed assets and accounts receivable

B.

Cost of goods sold (COGS) and claims

C.

Supply chain fixed assets and accounts payable

D.

Cost of goods sold (COGS) and warranty

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Questions 40

Which of the following six sigma improvement phases involves collecting data on current performance and issues?

Options:

A.

Control

B.

Improve

C.

Analyze

D.

Measure

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Questions 41

A company is developing a supply chain strategy that is more focused on creating value. Based on this approach, which of the following steps is the most important for this company to take?

Options:

A.

Assess suppliers' capabilities.

B.

Analyze the inbound flow to the company's facility.

C.

Design internal operations to meet customers' requirements.

D.

Study and benchmark the company's operations.

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Questions 42

Which of the following collaboration mechanisms involves the establishment of long-term relationships with partners to improve the overall efficiency and effectiveness of the supply chain?

Options:

A.

Total quality management (TQM)

B.

Collaborative planning, forecasting, and replenishment (CPFR)

C.

Supplier relationship management (SRM)

D.

Distribution resource planning (DRP II)

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Questions 43

A firm sells its products to retailers who then sell these products to customers. The firm wishes to obtain retail sales data for these products in near real time to improve its demand planning. Which

of the following actions should the firm undertake first?

Options:

A.

Develop and select from negotiation options.

B.

Anticipate data negotiation agreement frameworks.

C.

Review data needs and potential trading options.

D.

Informally discuss potential data exchanges without committing.

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Questions 44

A comprehensive supply chain transformation action plan is mainly focused on which of the following outcomes?

Options:

A.

Supply chain strategy being integrated with the business strategy to achieve top and bottom line improvements

B.

Traditional metrics around supply chain performance being well developed across the organization

C.

Perfect order targets being met while inventory levels always remain desirable

D.

Best practices around Plan, Source, Transform, and Fulfill processes being part of daily business operations

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Questions 45

A good supply chain strategy should be:

Options:

A.

tailored to customer experiences.

B.

managed with long-term capacity decisions.

C.

tailored to the right level of complexity.

D.

collaborated between buyers and suppliers.

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Exam Code: CTSC
Exam Name: Certified in Transformation for Supply Chain (CTSC)
Last Update: Oct 13, 2024
Questions: 151
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