CRT-271 Certification Preparation For Community Cloud Consultants Questions and Answers

Northern Trail Outfitters launched a Community using the Customer Service template. Community users have requested quick access to the Projects custom object in the Community navigation. The Community user profile has Read access on this object. Which three actions should a Community Cloud consultant take to fulfil this request?

Choose 3 answers

Add a menu item to the Navigation Menu component

Define an External URL menu item type pointing to the Project list page

Select the list view that appears on the Project landing page

Create a web tab for the Project object through Tabs in Setup

Define a Salesforce Object menu item type for the Project object

Universal Containers is launching a Community to drive their channel sales. The requirements are as follows: • Integration with a Back-Office Legacy System that supports API-Level Integration and Salesforce Connect. This integration does not exist today.• Integration with a pricing and quoting tool. This integration exists today for internal users in the Salesforce org. • External partner users must be able to configure the quote using the pricing and quoting tool from the Community. • The pricing and quoting tool must support Community users. • Universal Containers owns licenses for Salesforce Connect. What are the two most efficient ways for a Salesforce Admin to accomplish this task? Choose two answers

Why would you modify the Head Markup of a Salesforce Community? [Choose 3]

Universal Containers needs to have their branding represented accurately in their Partner Community. What three things should the Salesforce Admin do to use Community Builder to brand the Community?

Universal containers houses their order information in their legacy backend systems. Customers need to see their orders from the back office in their customer-facing Community. - The existing Salesforce org (which hosts the community) has integration with the backend legacy system using Salesforce Connect - Customer users only need to see their orders in the Community - Orders are currently public read-only - Customer users need to access fields that are already part of the existing integration What two things should do Salesforce Admin do to meet these requirements? Choose 2 answers

- Encourage collaboration among architects and builders

- Ensure that members have access to technical expertise about the structural capabilities and limitations of containers

- Facilitate the exchange and discussion of design ideas

Which three actions should the Admin take prior to launch?

Choose 3 answers

Select one or more of the following:

Universal Containers wants its Community users to have the ability to log in using Facebook and Google.

Which set of features should the Administrator use to achieve this goal?

Select one or more of the following:

Universal Containers is planning to build a Lightning Community for employees. Employees need to see department-specific content when they first log in to the community. How should the Community Cloud consultant meet this requirement?

Select one or more of the following:

Universal Containers needs to build a Community for their customers. The following security requirements must be met: • Customers can access their accounts. invoices. and orders. • An account is associated to only one individual. • A few customers who act as partners need access to individual accounts. • Customers can NOT see each Other's data unless is explicitly granted. Which option fulfills the requirements?

A global non-profit organisation (NPO) needs to build a Community for managing disaster relief efforts. The NPO wants a basic Community with Home and Record detail pages. As requirements evolve for each region, the Community will be customised to have regional branding and theme with new pages and components.

Which option should the Community Cloud Consultant consider first to meet these requirements?

Select one or more of the following:

A coffee company is launching a public brand worldwide. Consumers need to see all relevant information about the brand in one place. Brand advisors can also submit applications to become partners. How should the coffee companies administrator meet these requirements?

Select one or more of the following:

Universal Containers needs employees who already have access to Salesforce to get access to a Customer Community they have just launched. The employee Salesforce profiles have been added to the Community.

What should the Salesforce Admin do to give employees access to the Customer Community?

Universal Containers creates a Community for their partners. Members of the Community should not be able to participate in discussions with other members. However, users from the same partner should be able to hold discussions amongst themselves. How should the Salesforce Admin meet this requirement?

Universal Containers needs their channel partners to collaborate on Opportunities within their new partner Community based on the Customer Service Template. What is the recommended way to accomplish this task?

Northern Trail Outfitters wants to launch their Community with the following requirements:• Enable ions• Use Reputation for gamification• View the Trending Articles• Optimized for mobile. Which two requirements will the Salesforce Admin be able to accomplish with the Koa template? Choose 2 answers

How should a Salesforce Admin fulfil this requirement? Universal Containers needs to enable public access to Community content.

What must your enable at the User level to ensure External Users are able to view Knowledge?

Universal Containers (UC) recently built a community for its customers. UC stores customer invoices outside of Salesforce. UC wants to allow customers to be able to search for and view the invoices immediately after creation. Which Salesforce feature should the Community Cloud consultant recommend?

Select one or more of the following:

The product marketing team is revising its product data sheets and FAQ documentation to msupport major upgrades across the product line. Preliminary analysis shows the new articles have fewer views in the Partner and Customer Communities than expected.

What are three ways to increase the visibility of these Knowledge articles? Choose 3 answers

Select one or more of the following:

Universal Containers built a Community to expose Leads and Opportunities to their resellers.They set up partner accounts with two roles and granted Super User access to the Sales Executivesusers who are created at the top level of the account role hierarchy. Universal Containers has thefollowing requirements to expose dashboards to their partners: - Partners can NOT modify the dashboard- Partners only see data within their account- Partners see all the data on the partner accountHow should the Salesforce Admin fulfil these requirements?

A Salesforce Admin needs to enable public access, such that Community collaboration features are accessible to guest users. 

How should the Salesforce Admin perform this task?

Northern Trail Outfitters needs to provide support to all customers in their Customer Community, including customers who have NOT logged in. Currently, customers can only view Knowledge articles if they are logged in.

What should the Salesforce Admin do to make sure that Knowledge articles are visible to unauthenticated users?

Universal Containers launched a Lightning Customer Community that lists store locations through a custom object, Store Locations. Users searching for locations are unable to see any Store Locations records. Which three actions should the Community Cloud consultant takes to solve this issue?

Choose 3 answers

Select one or more of the following:

Regional Containers have been developing their Partner Community, they have created all the required pages, content and have created all the Community users and relevant profiles they activated the Community 10 minutes ago, when were the Partner Users notified of their community login credentials?

Universal Containers (UC) has built a Community in a sandbox where it is in Active status. UC is getting ready to deploy the Community in production where it is currently Inactive. UC wants to ensure the welcome email is only sent to users after the Community is changed to Active status. Which three options should be validated to ensure the welcome email is not sent out ahead of schedule?

Choose 3 answers

Select one or more of the following:

Universal Containers (UC) is using Service Cloud to handle cases coming from chat, phone, and emails. UC created a public self-service Community to offload some customer support questions by enabling Knowledge and Articles. UC wants users to be able to create a Case without logging into the Community.

Which two features should the Administrator enable to meet this requirement?

Choose 2 answers

Select one or more of the following:

Universal Containers needs to allow customers to self-register for their Community for customers. Existing contacts must be given Community access without creating duplicate contacts.

How should a Salesforce Admin perform this task?

Universal Containers needs to add their own logo to the Community login page. What is the most efficient way for the Salesforce Admin to accomplish this?

Universal Containers needs to provide Super User Access to a few end users. Their end users are assigned several license types for these Communities: • Customer Community • Customer Community Plus • Employee Community • Partner Community. Which two license types allow a Salesforce Admin to provide Super User Access to the end users in this Community? Choose 2 answers

Universal Containers needs to use their corporate portal to authenticate Community users, allowing users access to the Community after they have successfully logged into the Portal. What should the Salesforce Admin do in the Communities to support this login requirement?

Universal Containers have asked you to help them set up their Salesforce Community and one of their requirements is to make Reports and Content available to members. What Community licence type(s) would you recommend? [Select 2]

Universal Containers recently built a Community for their customers. They would like to allow access Of files maintained in their Sharepoint Online with customers. Which Salesforce feature should the Salesforce Admin recommend?

Northern Trail Outfitters has released a Customer Service Community for its users and trekking equipment. Users can ask and answer questions in the Community. Customers have asked how to be notified of new questions or information posted in the Community about specific products. What should the Administrator recommend?

Universal Containers rolled out a Community in the Customer Service Napili template for their employees. The CEO has the following requirements: • All employees can participate in discussions within the Community. • Create a Chatter group for corporate announcements where all employees can participate and comment. • The posts in this group should be visible in the feed of all employees. How should the Salesforce Admin accomplish this task? Choose one answer

Universal Containers creates a Napili template -based Community for their customers. Due to the company's large knowledge base, the VP of Support is concerned about showing a long list of articles to members when they select a Topic. The list must only contain ten articles. Which standard functionality should a Community Manager use to accomplish this task?

Universal Containers (UC) is launching a Partner Community. Users will receive a welcome email with a link to login to the new Community. UC wants the link to last longer than seven days. How can a Community Cloud consultant change the validity period of the link to meet this requirement?

Select one or more of the following:

Universal Containers is building a community to drive channel sales. They have 2000 partner accounts. The high level capabilities for their partners are as follows: • Partner users should NOT be able to access accounts and cases that they do NOT have access to. • A Partner User must be able to create cases for all accounts in their account hierarchy irrespective if they are parent or child account. • Partner users must be able to collaborate within the private groups they are members of. What are two ways the Salesforce Admin should fulfil these requirements? Choose 2 answers

Universal Containers uses discussions to engage with its customers and wants to pin posts to the top of the thread when a solution to question is provided. Which three options will allow Universal Containers to meet its requirements?

Choose 3 answers

What is the benefit of doing this? You have just enabled Portal User Visibility in Setup > Sharing Settings.

A Salesforce Admin enables "Allow members to Flag" in Community Workspaces. Which two content types can members flag as inappropriate? Choose 2 answers

Select one or more of the following:

A Salesforce Admin needs to add Reputation to the home page in the Customer Service Napili Community. Reputation points and levels have been created. What should the Salesforce Admin do in Community Builder to accomplish this task? Choose one answer