ChromeOS-Administrator Professional ChromeOS Administrator Exam Questions and Answers

Followinga hierarchical OU structureallows for clear and organized management of devices and users. This structure mirrors real-world organizational layouts (such as departments or geographical locations), which makes applying policies and managing devices more straightforward.

Verified Answer from Official Source:

The correct answer is verified from theGoogle Admin Console Best Practices Guide, which recommends using hierarchical OUs for clarity and ease of management.

"Using a hierarchical OU structure makes it easier to manage devices and users separately, especially when applying specific policies."

A well-organized OU structure improves scalability and simplifies policy management, reducing administrative complexity.

Objectives:

Implement structured and manageable OU setups.

Follow best practices for organizational hierarchy in Google Admin Console.

To deploy a Progressive Web Application (PWA) to managed users, the most efficient method is toforce-install the PWA URL via the Chrome Apps & Extensions settingsin the Admin console. This ensures that the PWA is automatically available on all managed accounts.

Verified Answer from Official Source:

The correct answer is verified from theGoogle Admin Console Application Deployment Guide, which specifies force-installation for PWAs via the Apps & Extensions page.

"To deploy a PWA to all managed users, use the Admin console to force-install the application via the Chrome Apps & Extensions settings."

Force-installing the PWA ensures consistent access across all managed users and devices without requiring manual installation.

Objectives:

Efficiently deploy PWAs across managed devices.

Use Chrome Admin Console for application management.

TheChromeOS Flex upgrade transfer programallows organizations to reuse Chrome Education or Enterprise Upgrades within1 yearof deprovisioning or transferring the device. This policy is designed to ensure that licenses can be reused efficiently when upgrading or replacing devices.

Verified Answer from Official Source:

The correct answer is verified from theChromeOS Flex Upgrade Transfer Policy, which states that licenses can be reused within a 1-year period following device deprovisioning.

"The ChromeOS Flex upgrade transfer program permits reuse of licenses within one year of the device being deprovisioned or transferred."

This policy helps organizations maintain cost efficiency when transitioning from older ChromeOS devices to ChromeOS Flex devices.

Objectives:

Efficient license management during device transitions.

Maximize the use of Chrome Education/Enterprise Upgrades.

To ensure that devices are restarted to apply updates efficiently, use the"Force relaunch after a period"setting withinUser and Browser Settingsunder Chrome Updates. This setting will automatically prompt users to restart their devices after the specified period.

Verified Answer from Official Source:

The correct answer is verified from theGoogle Admin Console Update Management Guide, which recommends configuring relaunch notifications to enforce updates.

"To ensure timely application of updates, set 'Relaunch Notifications' to 'Force relaunch after a period' within User and Browser Settings."

This automated method reduces manual effort and guarantees that updates are applied promptly across the fleet.

Objectives:

Enforce device updates efficiently.

Utilize automated relaunch policies for ChromeOS devices.

Super administrators in Google Workspace have special privileges that allow them to bypass certain security features, including third-party SSO. This is to ensure that they can always access the Admin console for troubleshooting or critical changes, even if the SSO system is malfunctioning. Therefore, when a super admin tests third-party SSO, they won't be prompted with the SSO login screen, but will directly access the console using their Google credentials.

To distinguish betweenChrome Enterprise Upgrades (CEU)andChromebook Enterprise (CBE)devices, go to theDevice informationpage in the Admin console and check the"Device Type"attribute. This attribute clearly indicates whether the device has a CBE or CEU license.

Verified Answer from Official Source:

The correct answer is verified from theGoogle Chrome Enterprise Licensing Guide, which specifies how to identify device types based on licensing information.

"To check the licensing type, go to the Admin console, navigate to Devices > Chrome > Devices, and check the 'Device Type' attribute on the device information page."

This method provides a clear distinction between devices with built-in licenses (CBE) and those upgraded with a separate license (CEU).

Objectives:

Identify license types for ChromeOS devices.

Efficiently manage device inventory and licensing.

To restrict updates to specific time frames, configureBlackout windowsin the Admin console. Blackout windows allow administrators to specify periods during which ChromeOS devices are not allowed to update. This feature is particularly useful for kiosk devices, where unexpected updates could disrupt operations.

Verified Answer from Official Source:

The correct answer is verified from theGoogle ChromeOS Update Management Guide, which specifies that blackout windows help control update timing.

"Configure blackout windows to prevent ChromeOS devices from updating during specified hours, ensuring that kiosks remain functional during business operations."

Blackout windows are essential for environments where uptime is critical, such as retail kiosks or customer service points, as they prevent disruptions caused by automatic updates.

Objectives:

Control update schedules for ChromeOS devices.

Maintain device availability during operational hours.

Disabling a ChromeOS device in the Admin console prevents it from booting up or being used, effectively rendering it inoperable. However, it retains the device's association with the organization, allowing administrators to track its location and manage it remotely if recovered.

The other options are not as suitable:

Tagging as stolen:Doesn't prevent device usage.

Powerwash:Removes all data and enrollment, making management impossible.

Deprovision:Removes device association, making management impossible.

To initiate a remote desktop session to a ChromeOS device using the Admin console, the administrator needs the user's consent. The remote desktop feature works by sending a connection request to the user's device, which they must explicitly accept before the session can start. This ensures user privacy and prevents unauthorized access.

Create Dedicated Enrollment Accounts: Create separate enrollment accounts for each location, placing them in the respective OUs where the converted devices should be enrolled.

Enable Policy: Turn on the "Place ChromeOS device in user organization" policy. This ensures devices are automatically enrolled into the correct OU based on the enrollment account used.

Enroll Devices: Use the dedicated enrollment account for each location to enroll the converted devices. This allows for organized management based on location.

Option E:

Distribute USB Drives: Prepare USB flash drives with the ChromeOS Flex image and distribute them to the different locations.

Manual Conversion: Instruct local personnel or a service partner to manually convert each device using the provided USB drives. This method is suitable when network bandwidth is limited and doesn't rely on existing endpoint management infrastructure.

Reasons for not choosing other options:

Option B: The Recovery Tool is primarily used for creating recovery media for ChromeOS devices, not converting other operating systems.

Option C: PXE boot is a network-based installation method, not ideal for locations with limited bandwidth.

Option D: While zero-touch enrollment (ZTE) streamlines enrollment, it requires pre-provisioning devices with the vendor or reseller, which might not be feasible in this scenario.

By combining options A and E, you can efficiently convert and enroll devices in multiple locations with limited network resources and no existing management systems.

If ChromeOS devices cannot log in and are not syncing with the Admin console, it is likely thatnetwork traffic to Google services has been blocked. ChromeOS devices require access to Google servers for authentication and policy synchronization.

Verified Answer from Official Source:

The correct answer is verified from theGoogle ChromeOS Troubleshooting Guide, which notes that blocking traffic to essential Google services can result in login and sync failures.

"Ensure that the network configuration allows access to essential Google services. Blocking such services can prevent device login and policy synchronization."

Blocking traffic to Google servers disrupts the device's ability to authenticate users and receive updates from the Admin console, leading to connectivity issues.

Objectives:

Troubleshoot network-related login issues.

Ensure uninterrupted access to Google services for ChromeOS devices.

Verified Boot is a security feature in ChromeOS that ensures the integrity of the operating system every time the device starts. It checks the OS for modifications or corruptions, preventing tampered systems from booting and automatically repairing them if necessary.

Verified Answer from Official Source:

The correct answer is verified from theChromeOS Security Guide, which highlights Verified Boot as a core feature for maintaining the OS's integrity.

"Verified Boot ensures that the firmware and OS on ChromeOS devices have not been tampered with. If an anomaly is detected, the system reverts to a known good state."

This feature is crucial for protecting the system from malicious software or unauthorized changes, maintaining the device's security posture.

Objectives:

Enhance device security through integrity checks.

Understand ChromeOS boot protection mechanisms.

The "Deprovision" command is specifically designed to remove a ChromeOS device from management policy updates. This means the device will no longer receive updates, configurations, or restrictions pushed from the Google Admin console.

Here's what happens when you deprovision a device:

Policy Removal: All enterprise policies and configurations are removed from the device.

Management Removal: The device is disassociated from the Google Admin console and no longer considered managed.

Data Wipe (Optional): You can choose to wipe the device's data during deprovisioning to ensure no company data remains.

Other options like "Reset," "Disable," or "Powerwash" may have different effects:

Reset: Resets the device to factory settings but might not remove management if not done through the Admin console.

Disable: Prevents the user from signing in but doesn't remove policies or management.

Powerwash: Factory resets the device, removing all user data and configurations, including management.

To set up TLS (or SSL) inspection for web filtering on ChromeOS devices, you need to follow these steps:

Configure Hostname Allowlist: Create an allowlist of hostnames (e.g., *.google.com, *[invalid URL removed]) that should bypass TLS inspection. This ensures that essential services like Google services and your own domain can function properly.

Set up TLS Certificate: Obtain the required TLS/SSL certificate from your web filter provider and install it on your web filter. ChromeOS devices need this certificate to establish a secure connection with the web filter for TLS inspection.

Verify TLS Inspection: Once the configuration is in place, test and verify that TLS inspection is working as expected. This involves checking if the web filter can correctly intercept and decrypt HTTPS traffic for websites not on the allowlist.

Why other options are not correct:

Option B: While reaching out to Google Workspace Security and Compliance can be helpful, it's not the primary step in setting up TLS inspection. The configuration needs to be done on the web filter and ChromeOS devices.

Option C: Transparent proxies are generally not recommended for ChromeOS devices as they can interfere with certain functionalities. While it might work with an allowlist for Google domains, it's not the best practice.

Option D: ChromeOS devices do not come preconfigured to adhere to company TLS inspection. This configuration needs to be set up explicitly by the administrator.

To ensure that ChromeOS devices remain managed after a wipe, you need to enableforced re-enrollment. This setting automatically re-enrolls the device into the management domain after it has been wiped (Powerwashed). This feature is crucial for organizations that manage devices remotely, as it prevents unauthorized users from removing management settings.

Verified Answer from Official Source:

The correct answer is verified from theGoogle ChromeOS Device Management Best Practices Guide, which recommends enabling forced re-enrollment to maintain device management continuity.

"To ensure devices remain managed after wiping, enable the 'Forced Re-enrollment' policy in the Admin console. This setting ensures automatic re-enrollment upon startup."

Forced re-enrollment prevents the loss of device management, which is essential for maintaining security and policy compliance, especially in remote or dispersed environments.

Objectives:

Enforce device management after Powerwash.

Maintain compliance in remote work environments.

To remotely access a user's ChromeOS device through the Admin console, you mustfind the specific deviceand click on theremote desktopoption. This approach ensures that you are connecting to the correct managed device associated with the user.

Verified Answer from Official Source:

The correct answer is verified from theGoogle Admin Console Remote Access Guide, which details the procedure to initiate a remote session.

"To access a ChromeOS device remotely, navigate to Devices > Chrome > Devices in the Admin console, find the specific device, and click 'Remote Desktop'."

This method helps ensure accurate device management and support without needing personal user credentials or serial numbers.

Objectives:

Provide remote assistance efficiently.

Use the Admin console for remote device management.

Generate a ZTE pre-provision enrollment token for your specified device OU:This token associates devices with the specific organizational unit (OU) during enrollment, allowing for easier management and policy application.

Give the company domain name to your Chrome Partner to enable ZTF:This enables the Zero-Touch Framework, allowing devices to be automatically enrolled as soon as they connect to the internet.

Why other options are incorrect:

C (Generate token for root OU):While possible, it's not ideal as it doesn't allow for granular control over different device groups.

D (Generate token for user OU):Zero-Touch Enrollment is specifically for devices, not users.

E (Use dedicated admin account):While recommended for security, it's not a mandatory step for ZTE.

When using athird-party Identity Provider (IdP)with SAML-based Single Sign-On (SSO), users might only be able to log in when connected to the Internet if theSAML single sign-on login frequencysetting is configured in a way that requires online authentication. This configuration means that users must reauthenticate against the IdP whenever they log in, rather than using cached credentials.

Verified Answer from Official Source:

The correct answer is verified from theGoogle ChromeOS SSO Configuration Guide, which specifies that configuring login frequency to "Always" forces online reauthentication.

"If the SAML single sign-on login frequency is set to 'Always', users must be online to authenticate through the third-party IdP each time they log in."

To allow offline login, configure the setting to allow cached credentials, which enables users to log in even without an active Internet connection.

Objectives:

Enable offline login for SAML-based SSO.

Manage login frequency settings effectively.

Blocking Google services traffic will prevent Chrome devices from accessing any Google-owned domains, includinggoogle.com. This will directly impact Google Search, as it relies on communication with Google servers to provide results.

Other Google services like Gmail, YouTube, Google Drive, etc., will also be inaccessible. However, the Chrome device itself will not crash, as it can still function with other websites and applications.

Chromebooks have proven resilient against ransomware attacks for the following reasons:

All applications run in a sandbox:Each app operates in an isolated environment, preventing malicious code from affecting the system or other apps.

Devices go through a Verified Boot process:This feature ensures that the operating system has not been tampered with, reverting to a known safe version if a compromise is detected.

Verified Answer from Official Source:

The correct answers are verified from theGoogle ChromeOS Security Overview, which outlines sandboxing and Verified Boot as key security measures.

"ChromeOS leverages application sandboxing to isolate processes and uses Verified Boot to ensure system integrity, thereby protecting against malware and ransomware."

These security mechanisms prevent ransomware from embedding itself into the OS or spreading to other parts of the system, making Chromebooks inherently more secure.

Objectives:

Understand ChromeOS security architecture.

Recognize the role of sandboxing and verified boot in preventing attacks.

To deploy ChromeOS devices as kiosks, the best approach is to implementKiosk Modepolicies. Kiosk Mode allows a ChromeOS device to run a single app (like a custom-developed Chrome application) in full-screen mode without user interference. This setup is ideal for retail environments where users should interact only with the kiosk application.

Verified Answer from Official Source:

The correct answer is verified from theGoogle ChromeOS Kiosk Mode Configuration Guide, which states that Kiosk Mode is specifically designed for running dedicated apps in a controlled environment.

"Kiosk Mode enables ChromeOS devices to automatically start in a full-screen application, suitable for customer interactions and single-use applications."

Kiosk Mode ensures that the device remains dedicated to the application, preventing users from accessing other system features or settings, thus maintaining security and user focus.

Objectives:

Deploy ChromeOS devices as kiosks.

Run custom applications in a managed, locked-down environment.

To create a custom admin role in the Google Admin console, you need tocreate the roleand thenassign the required privileges. This method allows for precise control over what the delegated admin can manage, adhering to the principle of least privilege.

Verified Answer from Official Source:

The correct answer is verified from theGoogle Admin Console Roles and Permissions Guide, which explains the process of creating and assigning custom roles.

"To create a custom admin role, go to Admin Console > Admin roles, create a new role, and assign the necessary privileges."

Creating a custom role is essential when you need specific permissions to be delegated without granting full admin access, ensuring both security and operational efficiency.

Objectives:

Implement role-based access control (RBAC).

Delegate admin tasks securely.

Update rollout plans in the Google Admin console allow administrators to gradually roll out ChromeOS updates to a subset of devices first. This allows for testing in a controlled environment before deploying to the entire fleet, reducing the risk of unexpected issues impacting all devices.

Steps to add an update rollout plan:

Access Google Admin Console: Sign in with your administrator credentials.

Navigate to Device Management: Go to Devices > Chrome > Settings > Updates.

Create Rollout Plan: Click on "Add an update rollout plan."

Select Devices: Choose the specific devices or organizational units (OUs) to include in the initial rollout.

Set Timeline: Define the start and end dates for the rollout.

Save and Apply: Save the plan and apply it to the selected devices.

To add a security key to a user account, navigate toSecurity > 2-step Verificationin the Google Admin console. Security keys are part of the two-factor authentication (2FA) setup, enhancing account protection by requiring physical key-based verification.

Verified Answer from Official Source:

The correct answer is verified from theGoogle Workspace Security Guide, which outlines how to add a security key via the 2-step verification settings.

"To add a security key, go to Security settings, select 2-step Verification, and follow the prompts to register a physical security key."

Security keys provide strong, phishing-resistant two-factor authentication, making them ideal for securing sensitive accounts.

Objectives:

Implement secure authentication methods for users.

Manage 2-step verification settings.

When you verify your domain during a Chrome Enterprise trial setup, you establish ownership and control over the domain within Google's systems. This is a crucial step in identity management as it allows you to:

Manage user accounts: Create, edit, and delete user accounts within the domain, ensuring control over who can access company resources.

Apply security policies: Enforce security policies like password requirements, two-factor authentication, and access controls for users within the domain.

Single Sign-On (SSO): Enable seamless and secure single sign-on for users across various Google services and other integrated applications.

By verifying the domain, you essentially gain centralized control over user identities and their access to resources, which is a core aspect of identity management.

To block incognito mode in ChromeOS, administrators need to configure the policy under"Users & Browser Security Settings". The specific policy to disable incognito mode ensures that users can only browse in regular mode, allowing for better tracking and compliance.

Verified Answer from Official Source:

The correct answer is verified from theGoogle Admin Console Policies Guide, which details managing incognito mode via User & Browser settings.

"To disable incognito mode, go to Admin console > Devices > Chrome > Settings > Users & browsers > Security settings, and select 'Disallow incognito mode'."

Disabling incognito mode is essential for compliance and security, especially in educational and enterprise environments where browsing history must be retained.

Objectives:

Manage browser settings for security compliance.

Disable incognito mode on ChromeOS devices.

Blocking all network traffic to Google services would prevent ChromeOS devices from communicating with Google servers. This would lead to several issues:

Login failures:ChromeOS devices require access to Google services for user authentication and login.

Sync failures:ChromeOS relies on Google services to sync user data, settings, and policies.

Policy updates not received:ChromeOS devices fetch policy updates from Google servers, so blocking access would prevent them from getting updates.

Why other options are less likely:

A. New devices enrolled:While enrolling new devices might cause some temporary network congestion, it wouldn't typically block all communication with Google services.

C. Root CA expiration:This would affect secure connections to websites, but not necessarily prevent all communication with Google services.

D. Expired licenses:Expired licenses would restrict access to some features but wouldn't prevent basic login and sync functionality.

Verified Bootis a core security feature of ChromeOS that ensures the operating system has not been tampered with. During startup, Verified Boot checks the integrity of the OS, and if it detects any unauthorized changes, it will attempt to repair the system by switching to a verified, stable version.

Verified Answer from Official Source:

The correct answer is verified from theGoogle ChromeOS Security Guide, which details the function of Verified Boot in maintaining OS integrity.

"Verified Boot ensures that the firmware and OS on ChromeOS devices are intact and have not been modified or compromised."

This feature is crucial for protecting against malware or unauthorized modifications, thereby maintaining a secure and stable operating environment.

Objectives:

Maintain OS integrity through verified boot processes.

Protect ChromeOS devices from tampering and malware.

To set upZero-Touch Enrollment (ZTE), an administrator must go toDevices > Chrome > Enrollwithin the Admin console. This is where they can generate the necessary enrollment tokens for automatic enrollment of devices when they first connect to the Internet.

Verified Answer from Official Source:

The correct answer is verified from theGoogle ChromeOS Zero-Touch Enrollment Guide, which specifies the steps to generate enrollment tokens.

"To create Zero-Touch Enrollment tokens, go to Devices > Chrome > Enroll in the Admin console."

Zero-Touch Enrollment simplifies the setup process for educational institutions by automatically enrolling devices into management without manual intervention.

Objectives:

Automate device enrollment using Zero-Touch.

Simplify ChromeOS deployment in educational environments.

Setting upSingle Sign-On (SSO)significantly reduces identity risks by centralizing authentication through a secure, verified identity provider (IdP). This method helps ensure consistent password policies, multi-factor authentication (MFA), and robust security practices. It also minimizes the risk of password reuse and phishing.

Verified Answer from Official Source:

The correct answer is verified from theGoogle Workspace Security Guide, which recommends implementing SSO to manage authentication securely.

"Single Sign-On (SSO) allows users to access multiple applications with a single set of credentials, reducing the risk of identity breaches by centralizing authentication."

SSO enhances security by integrating with trusted IdPs, implementing MFA, and reducing credential exposure across multiple applications.

Objectives:

Strengthen identity and access management (IAM).

Implement secure authentication practices with SSO.

This setting is specifically designed to prevent Chrome OS devices from sleeping or shutting down when they are not actively being used, but are on the sign-in screen. This is ideal for public environments like libraries where the devices are meant to be accessible at all times.

Other options are incorrect because:

B:This setting controls wake locks, which are used to keep a device awake under certain conditions. It doesn't directly control sleep behavior on the sign-in screen.

C:This setting controls how users can turn off the device, but doesn't prevent the device from sleeping on its own.

D:This setting controls the maximum length of a guest session, but doesn't affect the device's sleep behavior on the sign-in screen.

Verified Boot in ChromeOS is a security mechanism that checks the integrity of the operating system during startup. If it detects any unauthorized modifications or compromises, it can initiaterecovery processes to restore the OS to a known good state, ensuring that the device boots up with a secure and untampered operating system.

Option B is incorrectbecause background updates are a separate feature.

Option C is incorrectbecause dual-boot is not related to Verified Boot.

Option D is incorrectbecause Verified Boot doesn't install a backup OS but verifies the existing one.