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C_C4H520_02 SAP Certified Application Associate - SAP Field Service Management 2005 Questions and Answers

Questions 4

What can you do with a picker element within Smartforms? Note: There are 2 correct answers to this question.

Options:

A.

You can use it to select an object from a list.

B.

You can link picker and attachment elements together.

C.

You can link two picker elements together.

D.

You can use it to pick PNG files.

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Questions 5

How do you activate the integrated checkout feature in the SAP Field Service Management mobile app? Note: There are 3 correct answers to this question.

Options:

A.

Create custom business rules.

B.

Activate permissions.

C.

Enable company settings.

D.

Configure checkout workflow steps.

E.

Adjust cloud account settings.

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Questions 6

As an administrator, you want to send automatic notifications to your technician when you are finished modifying the approval status of an effort item related to your technician’s service call. Which company setting will you activate within the administration module?

Options:

A.

CoresSystems.Mobile.ApprovedEffortsModificationAllowed

B.

CoreSystems.CoresystemsFSM.DL.Notifications.Enabled

C.

CoreSystems.CoresystemsFSM.Mobile.

D.

PushNotifications.ActivityChanges.En

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Questions 7

You are an administrator responsible for maintaining settings at account and company level. Which of the following settings do you maintain at company level? Note: There are 2 correct answers to this question.

Options:

A.

User groups

B.

Password policy

C.

Screen configurations

D.

Business rules

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Questions 8

Where can you reference custom fields in a business rule? Note: There are 3 correct answers to this question.

Options:

A.

Object type

B.

Permissions

C.

Variables

D.

Actions

E.

Conditions

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Questions 9

How can you benefit from enabling service workflow steps? Note: There are 3 correct answers to this question.

Options:

A.

You can provide a predefined script for service execution.

B.

You can configure execution checkpoints.

C.

You can trigger actions based on standard system events.

D.

You can improve the link between back office and field.

E.

You can standardize service process flows.

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Questions 10

How can you filter equipment records in the Master Data module? Note: There are 2 correct answers to this question.

Options:

A.

By group

B.

By type

C.

By skill

D.

By territory

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Questions 11

What are some functionalities of the SAP Field Service Management solution? Note: There are 2 correct answers to this question.

Options:

A.

Customer self-service

B.

Service level agreement

C.

Automated scheduling

D.

Ticket routing rules

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Questions 12

As a technician, you have just completed a job. You now need to book a second visit for the customer. What option is available in the SAP Field Service Management mobile app for you to do this?

Options:

A.

Create a follow-up activity from the Expenses page.

B.

Create a follow-up activity from the Efforts page.

C.

Create a follow-up activity from within the service call.

D.

Create a follow-up activity from the Smartform page.

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Exam Code: C_C4H520_02
Exam Name: SAP Certified Application Associate - SAP Field Service Management 2005
Last Update: Apr 18, 2024
Questions: 80
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