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MB-280 Microsoft Dynamics 365 Customer Experience Analyst Questions and Answers

Questions 4

You have opportunities that have values in multiple currencies. You manually update currency exchange rates once per month. You need to ensure that currency values are accurately reported. When is the new currency exchange rate applied to the opportunity records?

Options:

A.

When an opportunity changes the status reason.

B.

When the calculate rollup field system job for the msdyn_projectteam table runs.

C.

When the calculate rollup field system job for the account table runs.

D.

When an opportunity changes the status.

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Questions 5

You use business process flows for all Dynamics 365 opportunities.

Some opportunities are closed before business process flow durations are calculated.

You need to ensure that business process flow duration values are calculated.

Solution: Create a flow to update the Status Reason of the business process flow table record to "Finished" and the Status to "Inactive" when the opportunity is won.

Does the solution meet the goal?

Options:

A.

Yes

B.

No

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Questions 6

Your company wants to enable Al features in their systems and use Copilot for Sales to connect to Dynamics 365 Sales data. You need to ensure that all eligible users have access.

Which three actions should you perform? Each correct answer presents part of the solution. Choose three. NOTE: Each correct selection is worth one point.

Options:

A.

Create a policy in Teams to install and pin Copilot for Sales and enable meeting transcripts.

B.

Enable Copilot for Sales in Dynamics 365.

C.

Install Copilot for Sales in Microsoft Outlook.

D.

Verify server-side synchronization is enabled and users have the correct security roles in Dynamics 365.

E.

Assign users the correct privileges to use Copilot for Sales in Teams.

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Questions 7

The founder has edited the Salesperson security role to allow the carer to use the Corgi meet-up business process flow, as shown inthe following

Use the drop-down menus to select the answer choice that completes each statement based on the information presented in the exhibit. NOTE: Each correct selection is worth one point.

Options:

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Questions 8

You need to identify the duplicate pet records, so they can be manually merged by the carer. What must you create?

Options:

A.

Two duplicate detection jobs and two duplicate detection rules

B.

One duplicate detection job and three duplicate detection rules.

C.

Two duplicate detection jobs and three duplicate detection rules.

D.

Three duplicate detection rules only.

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Questions 9

You have added the timeline control to the Pet main form, then saved and published your changes. You need to configure the timeline to display related Pet activities as required by Terra Flora. Which two actions should you perform? Each correct answer presents a complete solution. Choose two, NOTE: Each correct selection is worth one point.

Options:

A.

In the Record types of the timeline settings, uncheck the Notes option.

B.

In the Activity area of the timeline settings, remove all activity types, except for Task. Email and Phone Call.

C.

In the Record types of the timeline settings, uncheck the Posts option.

D.

In the Record types of the timeline settings, uncheck the Activities option.

E.

In the Notes area of the timeline settings, uncheck the Remove notes title when authoring option.

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Questions 10

You need to configure the required audit settings.

Which two actions should you perform? Each correct answer presents part of Ihe solution. Choose two. NOTE: Each correct selection is worth one point.

Options:

A.

Enable auditing on the Dietary requirements column.

B.

Enable auditing on the Pettable.

C.

Enable auditing on the Contact tab\e.

D.

Enable auditing on the Email address column.

E.

Enable Start read auditing in system settings.

F.

Enable Audit user access in system settings.

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Questions 11

You need to configure search to ensure the administrators can find all records which reference Corgis. Which action must you perform?

Options:

A.

Within system settings, select up to 10 relevant tables.

B.

Within the solution, ensure all relevant tables are indexed.

C.

For all relevant tables, ensure that the Can enable sync to external search index setting is False.

D.

Add columns to be searched to the Lookup view for each relevant table.

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Questions 12

You need to ensure the active stage of the business process flow is visible in the view. Which two actions should you perform? Each correct answer presents a complete solution. Choose two. NOTE: Each correct selection is worth one point.

Options:

A.

Add a page for the Onboard new pet table to the Sales Professional app.

B.

Add columns from the stable to the Active Onboard new pet view.

C.

Add columns from the Pet table to the All Onboard new pet view.

D.

Create a new column on the Pet table named "Onboarding stage" and add it to the Active pets view.

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Questions 13

You need to build a trigger-based journey to send the "Getting started" emails requested by the global sales lead. Which trigger should you use to start the journey?

Options:

A.

Dataverse record change trigger

B.

Custom trigger with lead profile data

C.

Custom trigger with contact profile data

D.

Email Link Clicked interaction trigger

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Questions 14

You need to configure a new Customer Insights - Journeys form to satisfy the digital sales team lead's request.

Which five required actions should you perform in sequence? To answer, move the five appropriate actions from the list of actions to the answer area. Arrange the five actions in the correct order.

Options:

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Questions 15

BDM1 logs into the Sales Hub on June 3. 2024. BDM1 opens the assistant from the navigation bar.

Which two open opportunities will BDM1 see mentioned in the close date coming soon reminder cards? To answer, select the appropriate options in the answer area.

NOTE: Each correct selection is worth one point.

Options:

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Questions 16

BDM1 has returned from vacation and needs to catch up on their scheduled tasks and activities.

Which two items can BMD1 select to see a reminder card for the meeting BDM2 scheduled in the assistant? To answer, select the appropriate options in the answer area.

NOTE: Each correct selection is worth one point.

Options:

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Questions 17

You need to update the role configuration for the digital sales team to enable the capability requested. What two actions should you perform? Each correct answer presents part of the solution. Choose two. NOTE: Each correctselection is worth one point.

Options:

A.

Grant View Audit Summary permissions to the Digital seller security role.

B.

Assign the Sales Copilot user role to the members of the digital sales team.

C.

Grant View Audit History permissions to the Digital seller security role.

D.

Grant View Audit Partitions permissions to the Digital seller security role.

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Exam Code: MB-280
Exam Name: Microsoft Dynamics 365 Customer Experience Analyst
Last Update: Dec 2, 2024
Questions: 60
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