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CTAL-TM_Syll2012 ISTQB® Certified Tester Advanced Level - Test Manager [Syllabus 2012] Questions and Answers

Questions 4

People Skills – Team Composition

Which of the following would you expect to be most likely an example of a motivating factor for testers?

Number of correct responses: 1

K21 credit

Options:

A.

The resources allocated for the testing activities are not sufficient and don’t allow the testers to contribute to the quality of the product

B.

The testers contribution to the quality of the software products developed from an organization is recognized with increased responsibilities

C.

The same regressions tests are executed manually by the same testers, for every product release, without any progression in content

D.

The testers are asked to perform, in parallel with their testing tasks, other tasks unrelated to their testing responsibilities

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Questions 5

People Skills – Team Composition

An agile development team decides to hire a tester who has always worked:

- in independent test teams, reporting the problems found in a defect tracking system

- in safety-critical projects, with a stronger focus on the quality of the product than on time and budget.

This agile team is focused on short-term goals to get the product released on time and within budget.

Which of the following answers would you expect to be most likely true in this scenario?

Number of correct responses: 1

K21 credit

Options:

A.

Agile teams like the presence of a tester in their teams and the tester will be able to adapt to the new context without any issue

B.

The developers will immediately follow the guidelines described by the tester

C.

The tester can continue to report the problems found in a defect tracking system and be more focused on the quality than on time and budget constraints

D.

The tester’s mission could be to verify adherence to requirements, instead of reporting formally the problems in a defect tracking system

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Questions 6

You are using this skills assessment spreadsheet in order to define a training development plan for your test team.

Your objective is to fill the skill gaps by having at least a team member rated as an expert for each skill identified for the “technical expertise” and “testing skills” sections, and with the ability to train the other team members.

Considering the budget constraints you can send only one person to a training course.

Based only on the given information, which of the following answers would you expect to be the best option to achieve your objective?

Number of correct responses: 1

K43 credits

Options:

A.

Send Robert to a performance testing training course

B.

Send Alex to a performance testing training course

C.

Send John to a performance testing training course

D.

Send Mark to a test automation training course

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Questions 7

Test Tools and Automation

Assume you are managing a test automation project for a mission-critical system.

Because vendor provided tools and open source solutions don't meet the needs of this project, you ask your test team to develop a custom automation framework.

Which of the following management issues associated to the development of this custom automation framework is least likely to manage?

Number of correct responses: 1

K21 credit

Options:

A.

Proper testing for the custom automation framework must be performed

B.

The custom automation framework will require an adequate documentation

C.

The changes to the custom automation framework should be communicated to all external users of this tool under the GNU license

D.

The custom automation framework will need proper maintenance

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Questions 8

People Skills – Team Composition

Assume you are managing the system testing execution phase of a project.

The system test execution period for that project is scheduled for eighteen weeks and the release date is scheduled at the end of system testing.

During the sixth week of system test execution, at the staff meeting, the project manager informs you that the project deadlines are changed and the release date that is only three weeks ahead.

This new release will not allow the completion of the system tests. Suppose also that you have followed a risk-driven test approach for this project.

Which of the following statements represents the worst way to lead your test team in the next three weeks?

Number of correct responses: 1

K21 credit

Options:

A.

Neglect your management activities and work side-by-side with your test team executing tests

B.

Considering the executed tests, you should reduce the test coverage back on the risk analysis and adjust downward the priority of the associated risk items

C.

Convince all the people of your test team that each of them is an important and needed member, and that their contribution is fundamental to the success of the team

D.

Favor and encourage a proactive attitude where people ask for new tasks as soon as they finish their current tasks

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Questions 9

Defect Management

Which of the following information would you expect to be the most useful to perform a defect clustering analysis?

Number of correct responses: 1

K21 credit

Options:

A.

The trend in the lag time from defect reporting to resolution

B.

The defect component information

C.

The lifecycle phase in which the defect has been introduced

D.

The defect removal efficiency information

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Questions 10

Defect Management

Consider a defect report and assume that a part of its lifecycle includes the following states:

New: Is the initial state

Working: Means that the developers are addressing the defect in order to produce a fix for the defect

Clarification: Means that the developers need more information from the tester to address the defect and produce a fix for the defect and the tester is working to provide this information to the developers

Verification: Means that a fix for the defect has been produced and the tester is running the adequate tests to verify whether the fix solves the defect

Closed: is the final state

Which of the following answers represents an invalid sequence of states that can’t lead the bug report to the “Closed” state?

Number of correct responses: 1

K21 credit

Options:

A.

New, Working, Verification, Working, Clarification, Working, Verification, Closed

B.

New, Working, Clarification, Working, Verification, Closed

C.

New, Working, Verification, Working, Clarification, Working, Closed

D.

New, Working, Verification, Closed

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Questions 11

Defect Management

During the system testing phase a tester from your test team observes a failure in the system under test and he/she decides to create an incident report. The incident report is currently in a “new” state, indicating it needs to be investigated.

Which THREE of the following information items can’t yet be present in the incident report?

Number of correct responses: 3

K32 credits (2 credits out of 3 credits correct, 1 credit point)

Options:

A.

The type of defect that caused the failure

B.

The actual and the expected result highlighting the failure

C.

The lifecycle phase in which the defect has been introduced

D.

What really caused the failure (actual cause)

E.

Steps to reproduce the failure, including screenshots, database dumps and logs where applicable

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Questions 12

Defect Management

Assume you are working on a defect management process to be used by a software organization to track the current status of the defects reports for several projects.

When a defect is found for investigation a defect report is created in “Opened” state that is the unique initial state. The defect report status has also a unique finale state that is the “Closed” state.

The following state transition diagram describes the states of this defect management process:

where only the initial (“Opened”) and final (“Closed”) states are indicated while the remaining states (V, W, X, Y, Z) have yet to be named.

Which of the following assignments would you expect to best complete the defect management process?

Number of correct responses: 1

K32 credits

Options:

A.

V=Rejected , W=Corrected , X=Validated, Y=Re-Opened, Z=Assigned

B.

V=Assigned, W=Validated , X=Corrected, Y=Re-Opened, Z=Rejected

C.

V=Assigned, W=Corrected , X=Validated, Y=Re-Opened, Z=Rejected

D.

V= Corrected, W=Assigned, X=Validated, Y=Corrected, Z=Rejected

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Questions 13

The following are the requirements identified as “critical”:

REQ-SEL-001. The user shall be able to combine all the three products with all the four durations to define an item to purchase

REQ-SEL-002. The user shall be able to add a maximum of six different items to the shopping cart

REQ-PUR-001. The user shall be able to purchase all the items in the shopping cart using a credit voucher

REQ-PUR-002. The user shall be able to purchase all the items in the shopping cart using the available credit already charged on the smartcard

REQ-PUR-003. The user shall be able to purchase all the items in the shopping cart using all the accepted credit cards (Visa, MasterCard and Great Wall Card)

REG-LOGO-001. The user shall be able to logout (by clicking the logout button) from both the “select” and “purchase” pages going back to the “browse” page (anonymous navigation)

Moreover the following quality risk item has been identified as “critical”:

QR-P1. The web customer portal might not be able to provide the expected response time (less than 10 sec) for the purchase transactions under a load of up-to 1000 concurrent users

Test analysis for system testing has just begun and the following test conditions have been identified:

TC-SEL-01. Test the combinations of products and durations to define an item to purchase

TC-SEL-02. Test the maximum number of items, which can be added to the shopping cart

TC-PUR-01. Test the purchase of an item

TC-PUR-02. Test the purchase of an item with the credit charged on the smartcard

Assume that you have used traceability to determine the logical test cases that cover all the requirements and the single risk item identified in that scenario.

Which of the following is a positive logical test that is complete, is correct, and covers the REG-LOGO-001 requirement?

Number of correct responses: 1

K32 credits

Options:

A.

On the purchase page (“purchase state”), click the logout button; verify that the browse page (“browse state”) is displayed

B.

On the select page (“select state”), click the logout button

C.

On the purchase page (“purchase state”), click the logout button; verify that the “Impossible to logout – complete or cancel the current transaction” message is displayed

D.

On the browse page (“browse state”), click the logout button

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Questions 14

Testing Process

Which of the following statements describing the consequences of specifying test conditions at a detailed level is NOT true?

Number of correct responses: 1

K21 credit

Options:

A.

In an environment where the test basis is continuously changing, it is recommended to specify test conditions at a detailed level in order to achieve a better maintainability

B.

The specification of test conditions at a detailed level can be effective when no formal requirements or other development work products are available

C.

The specification of test conditions at a detailed level can require the implementation of an adequate level of formality across the team

D.

For system testing, the specification of test conditions at a detailed level, carried out early in the project as soon as the test basis is established, can contribute to defect prevention

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Questions 15

The following is the unique “critical” quality risk item that has been identified:

CR-RSK-1. The GUI of the application might accept non-integer values for the input field designed to get the number of bottles from the user

Test analysis for system testing has just begun and the following test conditions have been identified:

TC-SEL-2. Test the selection of the package sizes

TC-SEL-4. Test wrong numbers of bottles for an order

TC-CR-RSK-1. Test the accepted values from the input field designed to get the number of bottles from the user

What is the MINIMUM number of test conditions that must be added to fulfill both the EXCR1 and EXCR2 exit criteria?

Number of correct responses: 1

K32 credits

Options:

A.

4

B.

3

C.

2

D.

1

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Questions 16

Test Management

You are estimating the effort for the integration testing activities of a new project. Consider the following factors, which can affect that estimation:

I. Availability of re-usable test systems and documentation from previous, similar projects

II. Unexpected timing of components arrival

III. Stability of the integration test team (no turnover)

IV. Many and geographically distributed sub-teams

Which of the following statements is true?

Number of correct responses: 1

K21 credit

Options:

A.

I. and II. can negatively affect the estimation

III. and IV. usually favor the accuracy of the estimation effort

B.

II. and III. can negatively affect the estimation

C.

and IV. usually favor the accuracy of the estimation effort

D.

II. and IV. can negatively affect the estimation

E.

and III. usually favor the accuracy of the estimation effort

F.

III. and IV. can negatively affect the estimation

G.

and II. usually favor the accuracy of the estimation effort

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Questions 17

Test Management

You are the Test Manager of a new project aimed at developing a software system that must be certified at level B of the DO-178B standard. The project will follow a V-Model software development life cycle and it will have four formal levels of testing: component, integration, system and acceptance testing.

You must produce the test plan documentation for this project by providing an adequate coordination across the four levels of testing in order to assure auditability.

Which of the following answers would you expect to best describe how to organize the test plan?

Number of correct responses: 1

K32 credits

Options:

A.

Produce a single master test plan that covers in detail all four levels, describing the particular activities for all test levels

B.

Produce a master test plan that covers three levels (component, integration, system test) and a separate acceptance test plan

C.

Produce a master test plan describing the relationship between the four levels, and four separate detailed level test plans, one for each level

D.

Produce four separate detailed level test plans, one for each level, without a master test plan

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Questions 18

Test Management

For which of the following activities would the costs be classified as a cost of detection?

Number of correct responses: 1

K21 credit

Options:

A.

Writing test specifications according to the test design

B.

Training developers to better understand the new features of the coding language they will use on the project

C.

Re-running a test case, during the system testing phase, to verify that a fix eliminates a previously found defect

D.

Fixing field failures

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Questions 19

Which of the following statements represents the most effective contribution of the stakeholders to the completion of the failure mode analysis table?

Number of correct responses: 1

K43 credits

Options:

A.

The aircraft pilot and the customer representative should contribute to assess the detection. The chief software engineer, the system architect and the expert tester should contribute to assess the priority.

B.

The aircraft pilot and the customer representative should contribute to assess the priority. The chief software engineer, the system architect and the expert tester should contribute to assess the detection.

C.

The system architect and the chief software engineer should contribute to assess the priority. The expert tester is the only one who should contribute to assess the detection.

D.

The aircraft pilot is the only one qualified to contribute to assess the priority and thus should be assigned this task. The customer representative should contribute to assess the detection.

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Questions 20

Test Management

You are working on a project to develop an authentication system for an e-commerce website. This system provides two features: Registration and authentication. Two different development teams develop these two features.

There is a high likelihood that the delivery of the authentication feature to the test team will be three weeks later. To complete the registration the user must provide the following registration inputs: Name, surname, birthdate, fiscal code and he/she can select a username and a password.

A registered user can be a special user or a normal user. To be identified as a special user, he/she must also provide, during the registration process, a voucher possibly received from the IT department.

Access is granted only if a user is registered and the password is correct: In all other cases access is denied. If the registered user is a special user and the password is wrong, a special warning is shown on the system console.

You are currently performing a quality risk analysis using FMEA.

Based only on the given information, which of the following is NOT a product risk that could be identified during the quality risk analysis?

Number of correct responses: 1

K43 credits

Options:

A.

The late delivery of the authentication feature to the test team causes delays in the start of test execution and this could result in a shorter test period

B.

The authentication system denies access for a special user with a wrong password, but doesn’t display a special warning on the system console

C.

The authentication system grants access to a normal user with a wrong password

D.

The authentication system grants access to a special user with a wrong password

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Questions 21

During the follow-up phase the following conditions are checked:

X1. The code has been completely reviewed

X2. All the identified defects have been correctly fixed and the modified code has been compiled successfully and run through all the static analyzers used by the project without warnings and errors

X3. The modified code is available under the configuration management system with a new version number for the specified CI

If these conditions are fulfilled then the review process terminates.

Which of the following characteristics of a formal review is missing in this description?

Number of correct responses: 1

K21 credit

Options:

A.

Defined entry and exit criteria

B.

Checklists to be used by the reviewers

C.

Deliverables such as reports, evaluation sheets or other review summary sheets

D.

Metrics for reporting on the review effectiveness, efficiency, and progress

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Questions 22

The main objectives the senior management team wants to achieve are:

- to reduce the costs associated with dynamic testing

- to use reviews to ensure that the project is on course for success and following the plan

- to use reviews as a well-documented and effective bug-removal activity following a formal process with well-defined roles

- to determine the effectiveness of reviews in terms of phase containment

- to improve phase containment effectiveness

Which of the following answers would you expect to describe the best way to achieve these objectives?

Number of correct responses: 1

K43 credits

Options:

A.

You should plan for lightweight exit-phase reviews at the end of each development and testing phase, and plan for a process of gathering information from testing to perform an analysis aimed at identifying the larger cluster of defects

B.

You should plan for formal exit-phase reviews at the end of each development and testing phase, and plan for a process of gathering information from testing to perform an analysis aimed at identifying the larger cluster of defects

C.

You should plan for formal exit-phase reviews at the end of each development phase and testing phase, and plan for a process of gathering information from testing to perform an analysis of the bugs found during testing to determine the people responsible for those bugs

D.

You should plan for formal exit-phase reviews at the end of each development and testing phase, and plan for a process of gathering information from testing to perform an analysis of the bugs found during testing to determine the phase in which they have been introduced

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Questions 23

Reviews

You are the Test Manager of a project that adopts a V-model with four formal levels of testing: unit, integration, system and acceptance testing.

On this project reviews have been conducted for each development phase prior to testing, which is to say that reviews of requirements, functional specification, high-level design, low-level design and code have been performed prior to testing.

Assume that no requirements defects have been reported after the release of the product.

Which TWO of the following metrics do you need in order to evaluate the requirements reviews in terms of phase containment effectiveness?

Number of correct responses: 2

K32 credits

Options:

A.

Number of defects found during the requirements review

B.

Total number of defects attributable to requirements found during unit, integration, system and acceptance testing

C.

Total number of defects found during functional specification review, high-level design review, low-level design review, code review, unit testing, integration testing, system testing and acceptance testing

D.

Time to conduct the requirements review

E.

Total number of defects attributable to requirements, found during functional specification review, high-level design review, low-level design review, code review, unit testing, integration testing, system testing and acceptance testing

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Questions 24

Reviews

You are a Test Manager working for a software organization where reviews have never been applied. After a meeting with your managers examining a business case for reviews, (including their costs, benefits, and potential issues), the management finally decides to adopt formal reviews for future projects.

You have been given a budget that you have spent to provide training in the review process and to introduce the review process on a pilot project.

On that pilot project the introduction of reviews has been very positive in terms of positive involvement from all the participants. All the reviews applied to different documents have been very effective for their purposes (especially at revealing defects).

Which of the following answers describes an important success factor for the introduction of formal reviews which is missing in this scenario?

Number of correct responses: 1

K43 credits

Options:

A.

Management support

B.

Participant support

C.

Definition and use of metrics to measure the ROI (Return On Investment)

D.

Training in the review process

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Questions 25

Reviews

Consider the following list of statements about audits and management reviews:

I. Audits are usually more effective than management reviews at finding defects

II. Audits and management reviews have the same main goals, the only difference is related to the roles and level of formality

III. A typical outcome of an audit includes observations and recommendations, corrective actions and a pass/fail assessment

IV. An audit is not the appropriate mechanism to use at the code review in order to detect defects prior to dynamic testing

Which of the following statements is true?

Number of correct responses: 1

K21 credit

Options:

A.

I. and III. are true; II. and IV. are false;

B.

II. and III are true; I. and IV. are false;

C.

III. and IV. are true; I and II are false;

D.

I, III and IV are true; II. is false;

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Questions 26

You have been carefully monitoring the progress of testing for your project. You have been using the established traceability to verify that the requirements and test

conditions are being adequately addressed. The test team is proceeding well in their test case execution and you can see that you are achieving about 80% coverage of

the test conditions per the traceability mapping in your test management system. You have seen a number of defects being logged against test conditions that are failing,

but you do not see a mapping of the test cases to those conditions.

What is likely to be occurring in the testing area that is causing the traceability to break down? [2]

Options:

A.

The test cases are mapped to the test strategy and are bypassing the test conditions.

B.

The testers are running exploratory tests that are not mapped to the test conditions.

C.

The testers are executing the wrong tests.

D.

The testers are not updating the test execution information in the test management system.

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Questions 27

Which of the following is a key characteristic of a management review? [1]

Options:

A.

Used to assess project risks

B.

Used to check consistency of and deviation from the system requirements

C.

Run by a moderator

D.

Conducted by an external group to assess process compliance

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Questions 28

Which of the following statements is true regarding documentation standards? [2]

Options:

A.

Documentation standards are a lower priority than testing standards.

B.

Documentation standards can vary depending on the test level.

C.

Agile projects consistently use level test plans and documentation standards.

D.

Documentation standards are determined by the Project Manager.

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Questions 29

You have just conducted a skills assessment for your team. You decided to rate everyone from 1 to 5 in the skill areas as follows:

5 = expert

4 = proficient

3 = can use this skill effectively but will need some assistance

2 = interested in learning this skill but has only minimal knowledge

1 = not interested in learning this skill

Given these values, you have rated your team as shown in the table below for the designated skill areas:

You will be starting to test a new product that is an upgrade from one of your existing end user products. Your testing will include white box,

performance, security, usability, and black box. You also have a goal to automate 100% of the smoke test and 50% of the regression tests by the end of the release.

Your team willingly shares knowledge and conducts regular lunch time cross-training sessions.

Your manager wants to know if you would like to bring in someone to help train your team in preparation for this project. In which area could

you best utilize this help? [3]

Options:

A.

Training in automation

B.

Training in customer support

C.

Training in black box techniques

D.

Training in domain knowledge

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Questions 30

While mining the defect database for patterns of problems in the last release, a Test Manager notices that many of the most damaging failures were caused by defects

injected during the low-level design phase.

Which of the following actions will likely give this project the most effective solution to this problem? [3]

Options:

A.

Increased static analysis during the implementation phase

B.

Mandatory reviews of all important design work products

C.

Formal inspections of the code modules affected by the last release

D.

Increased white-box coverage during system testing

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Questions 31

Improving the Testing Process

Which of the following statements about the TMMi test process improvement model is true?

Number of correct responses: 1

K21 credit

Options:

A.

In TMMi all the process areas at lower levels must be 75% complete by achieving specific and generic goals in order to claim the higher level

B.

TMMi provides an approach for test process improvement such as the IDEAL (Initiating, Diagnosing, Establishing, Acting and Learning) model

C.

TMMi has a staged architecture for process improvement with seven maturity levels

D.

At TMMi level 1 testing is chaotic without a defined process, and it is often seen as the same as debugging

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Questions 32

Improving the Testing Process

Which of the following statements about the STEP test process improvement model is true?

Number of correct responses: 1

K21 credit

Options:

A.

In the STEP model, tests validate the requirements and use cases when they are developed

B.

The STEP model stresses defect detection and demonstration of capability, whereas the defect prevention is a secondary potential goal of testing

C.

The STEP model assures that the system requirements specification and the test design specification processes don't overlap

D.

In the STEP model, testware design occurs after coding

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Questions 33

Improving the Testing Process

Consider the following statements describing the importance of improving the test process:

I. Test process improvement is important because being focused only on the test process it can provide recommendations to improve the test process itself, but it can’t indicate or suggest improvement to areas of the development process

II. Test process improvement is important because it is much more effective than software process improvement to improve the quality of a software system

III. Test process improvement is important because several process improvement models (STEP, TPI Next, TMMi) have been developed over the years

IV. Test process improvement is important because every organization, regardless of the context, should always achieve the maximum level of maturity of testing described in the test improvement models such as TMMi

Which of the following answers is correct?

Number of correct responses: 1

K21 credit

Options:

A.

I. and IV. are true; II. and III. are false

B.

I., II., III. and IV are false

C.

I., II. and III are true; IV. is false

D.

I., II. and III. are false; IV. is true

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Exam Code: CTAL-TM_Syll2012
Exam Name: ISTQB® Certified Tester Advanced Level - Test Manager [Syllabus 2012]
Last Update: May 1, 2024
Questions: 130
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